CEX.IO: Bankwire not completed after 90 days

[GeneralJarmen]

On 13 January 2018, I bankwired US$10,000 to CEX. CEX rejected the bankwire stating the reference number was incorrect and told they would refund my amount.
Till 17 April, over 90 days, the amount has not been credited.

Despite several followups with CEX, they have not provided any proof of attempt to transfer my money. Everytime they have responded with "please be patient", "our Finance Department is working on this" or "the issue will be escalated".

My bank in the UAE told me that CEX's bank in Poland has confirmed that CEX account is blocked due to prosecution decision. To me it's irrelevant. All I need is my $10,000 back in my account.

Your assistance is highly appreciated.

Account #: up108984857

[1714938191]

1714938191

[1714938191]

1714938191

[1714938191]

1714938191

[timerland]

On 13 January 2018, I bankwired US$10,000 to CEX. CEX rejected the bankwire stating the reference number was incorrect and told they would refund my amount.
Till 17 April, over 90 days, the amount has not been credited.

Despite several followups with CEX, they have not provided any proof of attempt to transfer my money. Everytime they have responded with "please be patient", "our Finance Department is working on this" or "the issue will be escalated".

My bank in the UAE told me that CEX's bank in Poland has confirmed that CEX account is blocked due to prosecution decision. To me it's irrelevant. All I need is my $10,000 back in my account.

Your assistance is highly appreciated.

Account #: up108984857

I would recommend letting this person know about the issue, and hopefully he is able to resolve it for you directly. If you are not able to PM him due to newbie restrictions, then post on their thread: https://bitcointalk.org/index.php?topic=318010.0

CEX has had a lot of issues with fiat withdrawals in the past, so they've definitely got a history with this kind of problems.

They most likely couldn't transfer the money because of the fact that their bank account has issues, even though I don't know if that's true or not. In that case, they'll have to sort out the bank related issues first before they can send you anything.

BTW, why not post on your original account ( https://bitcointalk.org/index.php?action=profile;u=1446150)?

[CEX]

On 13 January 2018, I bankwired US$10,000 to CEX. CEX rejected the bankwire stating the reference number was incorrect and told they would refund my amount.
Till 17 April, over 90 days, the amount has not been credited.

Despite several followups with CEX, they have not provided any proof of attempt to transfer my money. Everytime they have responded with "please be patient", "our Finance Department is working on this" or "the issue will be escalated".

My bank in the UAE told me that CEX's bank in Poland has confirmed that CEX account is blocked due to prosecution decision. To me it's irrelevant. All I need is my $10,000 back in my account.

Your assistance is highly appreciated.

Account #: up108984857

Dear GeneralJarmen,
Please accept our apologies for the inconvenience caused.

We can assure you that you will receive your money but we kindly ask you to understand that since the nature of cryptocurrency is still an unregulated feature within the bank industry, delays for cryptotransactions may appear.

Our team has sent an email to you recently with more detailed information on your issue.

We would like to highlight that your case is under the supervision of our finance department and it is checked by our specialists few times per day.
In order to provide you with more accurate information, we have sent a request to our payment provider and currently, we are waiting for a reply. Please be assured that we will update you as soon as possible.

Also, I kindly ask you to inform us once the funds will be available in your bank account.

Thank you for understanding.

[GeneralJarmen]

On 13 January 2018, I bankwired US$10,000 to CEX. CEX rejected the bankwire stating the reference number was incorrect and told they would refund my amount.
Till 17 April, over 90 days, the amount has not been credited.

Despite several followups with CEX, they have not provided any proof of attempt to transfer my money. Everytime they have responded with "please be patient", "our Finance Department is working on this" or "the issue will be escalated".

My bank in the UAE told me that CEX's bank in Poland has confirmed that CEX account is blocked due to prosecution decision. To me it's irrelevant. All I need is my $10,000 back in my account.

Your assistance is highly appreciated.

Account #: up108984857

Dear GeneralJarmen,
Please accept our apologies for the inconvenience caused.

We can assure you that you will receive your money but we kindly ask you to understand that since the nature of cryptocurrency is still an unregulated feature within the bank industry, delays for cryptotransactions may appear.

Our team has sent an email to you recently with more detailed information on your issue.

We would like to highlight that your case is under the supervision of our finance department and it is checked by our specialists few times per day.
In order to provide you with more accurate information, we have sent a request to our payment provider and currently, we are waiting for a reply. Please be assured that we will update you as soon as possible.

Also, I kindly ask you to inform us once the funds will be available in your bank account.

Thank you for understanding.

@CEX
Your record indicate that a transfer was made on 1 March 2018 from your side. However, I still have not received it. Now what is the update?
Account #: up108984857

[GeneralJarmen]

Till date, it has been almost 6 months, and I have not received my money yet.
There's no concrete update from CEX. Enough of my patience and understanding.

[CEX]

Till date, it has been almost 6 months, and I have not received my money yet.
There's no concrete update from CEX. Enough of my patience and understanding.

Dear GeneralJarmen,

We are sorry that investigation is taking so long.

We ask you to understand that such investigation is a complicated process, involving payment providers, thus it is a time-consuming procedure.

Please rest assured that your transaction would be credited to your CEX.IO account or will be returned to your bank account eventually.

[Maxell303]

Till date, it has been almost 6 months, and I have not received my money yet.
There's no concrete update from CEX. Enough of my patience and understanding.

I am in the same boat with a deposit of 5k.   I provided CEX with a MT103 forum and all the information they requested. They are saying they didn't received the money, but my bank can prove it went into their account. Is there any ongoing lawsuits going on with CEX? 

[CEX]

Till date, it has been almost 6 months, and I have not received my money yet.
There's no concrete update from CEX. Enough of my patience and understanding.

I am in the same boat with a deposit of 5k.   I provided CEX with a MT103 forum and all the information they requested. They are saying they didn't received the money, but my bank can prove it went into their account. Is there any ongoing lawsuits going on with CEX? 

Dear Maxell303,

Thank you for your comment.

We are sorry to hear that you are experiencing such difficulties and would be happy to assist you. In order to help you we kindly ask you to provide us with your user ID or ticket number, so we can investigate your case.

We are looking forward to hearing from you soon.

[GeneralJarmen]

Just an update that I received my money back on 28 June (~150 days after initial refund). From the original $10,000, I received $9917 ($83 for bank fees due to multiple attempts). According to CEX, they attempted to transfer on 1 Feb, 6 March, 31 May, and finally on 7 June which was successful.

No complaints. I am glad I got it back.

[CEX]

Just an update that I received my money back on 28 June (~150 days after initial refund). From the original $10,000, I received $9917 ($83 for bank fees due to multiple attempts). According to CEX, they attempted to transfer on 1 Feb, 6 March, 31 May, and finally on 7 June which was successful.

No complaints. I am glad I got it back.

Dear GeneralJarmen,
Thank you for this update.

We are glad that your deposit has been successfully refunded back to your bank account.

Please accept our apologies for such a delay in resolving the issue and for all the inconveniences caused.

Should you need any further assistance, please feel free to contact us.