Beware of Binance!!

[supertolete]

I have read a lot of bugs in Binance.... and now it happened to me.
 I can't log in to my account because Binance is not sending SMS.
 I opened many tickets and only receive automatic response.

Send a direct Message in Twitter... and nothing... not a word.
Tried to access from my mobile, desktop, laptop, and even a new browser... no SMS to access...
Its been like 6 hours now.

I even lost my chance of selling my Ncash when it began to fall.... thanks to Binance

 I read in Steamit that I could access via this  link:
https://www.binance.com/hw_login.html

Anyone knows if that link is legit??

Here is the article:
https://steemit.com/binance/@topproducerzone/binance-login-fix

I strongly recommend CAUTION when trading in Binance...

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[LeGaulois]

Did you tried to reach them on their Telegram channel? It may be faster there.

If the system is not sending the SMS so it means you reached the login page ( https://www.binance.com/login.html) then, and the problem comes from the SMS network (?)

Edit: Check this topic https://bitcointalk.org/index.php?topic=2830682.0

[timerland]

Refer to:
https://www.reddit.com/r/BinanceExchange/comments/8d50r7/please_help_i_cant_receive_sms_authentication/
https://www.reddit.com/r/BinanceExchange/comments/8d53b7/please_how_do_i_email_binance_support_i_cant_even/
https://www.reddit.com/r/BinanceExchange/comments/8d4x8d/cant_log_into_binance/

They all seem to have the same issue as you are having, and the main problematic countries seem to be India and Pakistan, although probably not just limited to those two countries. What's the response customer support is giving you at the moment? Have you included all the necessary info in your support request?

You will just have to wait for them to fix their SMS confirmation system, I guess. There isn't a whole lot you can do if you are using SMS as 2fa. Binance will probably not compensate for any losses incurred.

To avoid this in the future, I think you just need to get Google Authenticator.

[great0ne]

Also very very bad idea to use SMS 2FA becoz anyone can take over ur phone number and hijack ur account. U should do Authenticator 2FA instantly.

[Tyrantt]

As LeGaulois says, use telegram for all contacting FB and twitter are outdated. Also, I've had the similar problems with blockchain.info. It's possibly that they're either doing  maintenance or the sms/mail service is down for some reason. Open one ticket and don't bump it, it won't do you good. Also, try checking their announcements for some updates or downtime maybe.

[Pursuer]

As LeGaulois says, use telegram for all contacting FB and twitter are outdated. Also, I've had the similar problems with blockchain.info. It's possibly that they're either doing  maintenance or the sms/mail service is down for some reason. Open one ticket and don't bump it, it won't do you good. Also, try checking their announcements for some updates or downtime maybe.

I have seen a case about blockchain.info where the user was not receiving SMS for his 2 factor authentication no matter how much he tried. with some work and contacts with blockchain.info support it turned out that they were in fact sending the SMS but he was unable to receive it because of his service provider.
long story short they sent him the 2FA code though multiple different numbers and he received those instead.

so it may be worth checking with the service provider to see if that is the case for Binance 2FA message also.

[SyGambler]

yeah most likely it's a problem with your service provider , all you can do is wait till their support respond and try contacting them in all the of their support platforms
after you get your problem solved I strongly advice to use google 2FA instead of mobile verification , it's better and you won't count on your service provider

I have the same problem when I try to register in sites that ask for mobile number , the service providers in Syria are really bad and most of the times I don't get the messages ( been trying to register in Webmoney wallet for over a month now due the very same problem )

[mobnepal]

Its better to always use google authenticator for 2FA rather than SMS based 2fa as you have to depend on your mobile service provider and binance's SMS api for 2fa code so problem on any one side will keep you lock out of your account. Also chance of losing your mobile number or you might forget to change it on your account before you move to different country is quite high.

Google authenticator comes with simple backup key which will allow you to access platform without any problem.

[Slow death]

I have read a lot of bugs in Binance.... and now it happened to me.
 I can't log in to my account because Binance is not sending SMS.

because this is your operator's problem, in my country there are 3 mobile operator's, one of which used to have problems receiving sms, months ago for example I could not log in to my blockchain.info account because I did not receive the sms with the verification code and even with binance it was the same thing and I had to change operator to be able to receive the code, what you should do is wait at least 3 days because sms usually arrive only that it takes a long time, at least in my case took 17 hours and after I received the code I immediately changed operator

I opened many tickets and only receive automatic response.

as expected, these exchanges do not have a sufficient number of staff to handle support tickets, and customers always have a problem with no solution for many months

[nniecan001]

Make sure you have a enough evidence folks.
Thinking that this will be a big wild fire around the bitcointalk.org and other website that is related in crypto currencies and binance it self.
I gonna watch out this thread to warn my friends and ensure all our online coins. 

[supertolete]

Thanks guys for your inputs!
 Thing is, I used to receive Binance sms regularly (many times in a day, every day) until yesterday.
Clearly its Binance bug, not my phone's company.
Besides I get every sms from everybody else, but Binance.
  Its sad that an exchange has so many bugs (I read that in January a lot of people got locked out for the same reason) and that the only solution is reset the sms (a process that its so annoying and time consuming) while my assets lay there.
 I always support blockchain technology but things like Binance are pushing me to the brink of believing we need Government  regulations, or at least an institution that stand up for us, the investors.

 By the way, the Google Auth or even Authy its known for same issues too.

 There must be a better way to do Cryptos...

[jhenfelipe]

By the way, the Google Auth or even Authy its known for same issues too.

It seems to be fine now with Google Auth. Yesterday it was really hard to access the site. After putting the code, the page got directed to user account and it keeps refreshing by itself. If you go through other pages (ex. Main page, Exchanges, etc.), it shows that the account was still not logged in.

Still no progress with SMS Auth?

[Agam dahlian]

sorry, this is just for sure, is there any screenshot proof about that?
do you enable the Two-Factor Authentication feature?

[Guvn0r]

I can't log in to my account because Binance is not sending SMS.

Receiving SMS both depends on Binance and also your operator. I have had loads of issue receiving international sms for verification when I used a certain operator in my country, but that problem disappeared when I just port my number to another operator. It is not wise to use SMS authentication when you already have other great options like Google Authentication 2FA. I suggest waiting it out to receive a reply to your support ticket - it might take a while considering that Binance is a very rapidly growing exchange.

[supertolete]

@ jhenfelipe   I am still not receiving sms.

@Guvn0r  I did receive a reply from binance to my ticket... they want me to reset my sms... They are giving me no other option, and that piss me off, because I KNOW the bug is in their end, but the solution is that I do something I just detest (reset sms)... Binance really sucks!! I heard the web site was blinking in Florida...

@Agam dahlian  I don't  know what do you mean with screenshot... I can't log in to my account do you want a screenshot of what? And yes... I had the sms enable because I was using it everyday 'till yesterday!!

[stomachgrowls]

I can't log in to my account because Binance is not sending SMS.

Receiving SMS both depends on Binance and also your operator. I have had loads of issue receiving international sms for verification when I used a certain operator in my country, but that problem disappeared when I just port my number to another operator. It is not wise to use SMS authentication when you already have other great options like Google Authentication 2FA. I suggest waiting it out to receive a reply to your support ticket - it might take a while considering that Binance is a very rapidly growing exchange.

SMS verification is somehow convenient on my part and im sure most people would refer this thing rather than on Google ones. Binance exchange do works fine for me but other users do have these kind of issues. Waiting up for a word came from them related to this problem.

@ jhenfelipe   I am still not receiving sms.

@Guvn0r  I did receive a reply from binance to my ticket... they want me to reset my sms... They are giving me no other option, and that piss me off, because I KNOW the bug is in their end, but the solution is that I do something I just detest (reset sms)... Binance really sucks!! I heard the web site was blinking in Florida...

@Agam dahlian  I don't  know what do you mean with screenshot... I can't log in to my account do you want a screenshot of what? And yes... I had the sms enable because I was using it everyday 'till yesterday!!

You do say binance do suck because of their buggy SMS verification? I dont think so yet i dont have any problems on SMS codes maybe this would be an operator/mobile network issue? because it do work fine for me and i do make use of SMS than on Google 2fa.

[Oceat]

I can't log in to my account because Binance is not sending SMS.

Receiving SMS both depends on Binance and also your operator. I have had loads of issue receiving international sms for verification when I used a certain operator in my country, but that problem disappeared when I just port my number to another operator. It is not wise to use SMS authentication when you already have other great options like Google Authentication 2FA. I suggest waiting it out to receive a reply to your support ticket - it might take a while considering that Binance is a very rapidly growing exchange.

SMS verification is somehow convenient on my part and im sure most people would refer this thing rather than on Google ones. Binance exchange do works fine for me but other users do have these kind of issues. Waiting up for a word came from them related to this problem.

@ jhenfelipe   I am still not receiving sms.

@Guvn0r  I did receive a reply from binance to my ticket... they want me to reset my sms... They are giving me no other option, and that piss me off, because I KNOW the bug is in their end, but the solution is that I do something I just detest (reset sms)... Binance really sucks!! I heard the web site was blinking in Florida...

@Agam dahlian  I don't  know what do you mean with screenshot... I can't log in to my account do you want a screenshot of what? And yes... I had the sms enable because I was using it everyday 'till yesterday!!

You do say binance do suck because of their buggy SMS verification? I dont think so yet i dont have any problems on SMS codes maybe this would be an operator/mobile network issue? because it do work fine for me and i do make use of SMS than on Google 2fa.

There are some exchanges that do really have a lot of bugs so it could be possible that it is the binance platform that has a problem and not the sms network. I have experienced something like this on the other platform exchanges and it took me a week before it got resolve. For suggestion, it could be better if you use the google authentication app on your phone, it is just too easy to use once you scan the QR code.

[btcdiggingmaster]

Just for SMS request you are opening a thread and trolling the Binance exchange, See you have to find all possible before posting the thread because we are getting active responses from the Binance support. Sometimes there are issues with the system and you need to complain about it because they will understand the problems and start resolving it.

[Pursuer]

There must be a better way to do Cryptos...

there is!
decentralized exchanges, side chains, atomic swaps are the three solutions for trading cryptocurrencies in a way that you don't need a third party platform to sign up and leave your coins in. with these solutions you will have a decentralized place to meet other traders and do the trade and be done with it.
the downside is that they are not yet improved enough to have all the features of a centralized exchange and they are a bit harder to use for now.

[supertolete]

@stomachgrowls @btcdiggingmaster : Just because you do not have any issues doesn't mean Binance doesn't have bugs. And dealing with people's money Binance should be more professional.
   If you take the time to do your research you will find HUNDREDS of cases just like mine around the globe, from January 2018 on (sources: Reddit, Telegram, Steemit and many more), so it's CLEARLY not a network/OP issue but Binance's. This is NOT trolling, just addressing a huge bug on Binance, because of that I haven't been able to trade this week (yeah I know you should never leave your tokens on an exchanger...).
 And even worse it's the solution... reset sms (A total annoying and time wasting way).

@Pursuer  Thanks for the info! Can you name some of them so I can check them out?