Hi i'm experiencing the same thing until now. i dont know how long has this been going on. i can see this post was still in april. does anybody know any update about this?
The update is right above your post....
Finally got the my ETH) It's all ok) Was little bit scare because they show that txh is complete and I don't see any eth on my wallets.
i did withdrawal a lot of times and it did not go through. i did again today and it says complete but then nothing on my mew. i don't have any balance on my idex anymore but i still didnt receive my coins.
Did you already try contact their support? If not, then try contact it. Or create a scam accusation against them in scam accusation section.