Yes they are responding now...
here is their first reply from my first inquiry..
Hello,
Thank you for your inquiry.
The coin/token is not listed by Binance, Currently we can't properly store your funds. Please provide us some more information, before we can investigate further:
1) Your Binance account e-mail. //
2) The name of the coin and the amount deposited.//
3) The transaction ID/hash (TxID) of the transaction. //
4) The address that was deposited to by mistake (incorrect). //
5) The correct address you would like to deposit to. //
If Binance decides to list the coin in the future, your funds would be available at the time of listing. However, listings are never guaranteed.
Many people have made similar mistakes, thus, our queue is quite large. On top of this, our technical team must handle each case individually. Please be patient as It may cost over couple of months to retrieve wrong coins.
Thank you for your understanding,
Binance Support Team,
CS_1008
the question is, just in case the coin got listed, how can we recover our trapped token if they intentionally sent it to other address..