BTC Segwit Address not recognised by my Ledger Nano S Wallet

[RDH40]

I have no idea how to post the photo on here but this is the BTC Segwit Address:-

36ezRREzDYH3uSvADoSSpoLZrFVigQkmLp

You cannot post images because you are a newbie in this forum.
If you post the photo on some website like imgur.com, just link the address here and I will post for you.

An address can easily be mistyped....
o instead of 0 for example, S and 5, I and l

I never tried to type an address, always ctrl C + ctrl V.

The address was not mistyped, it is correct. No need to try and post a photo, it won't change or prove anything I have not already stated.

[1714891293]

1714891293

[1714891293]

1714891293

[HCP]

The address was not mistyped, it is correct. No need to try and post a photo, it won't change or prove anything I have not already stated.

Actually that is exactly what posting the photo will prove... Because then we'll be able to know if the photo matches the address you have stated.

It will also show that the address you sent to was displayed within your Ledger wallet.

What you need to understand is that there have been numerous instances of users on this forum claiming that "it was typed 100% correct"... Only to discover later that in fact the password or recovery seed or address was in fact typed incorrectly.

At this moment, we only have your word for it. It's nothing personal, and given how adamant you are, I'm sure it's true... But a copy of the photo would prove it 100%

[RDH40]

The address was not mistyped, it is correct. No need to try and post a photo, it won't change or prove anything I have not already stated.

Actually that is exactly what posting the photo will prove... Because then we'll be able to know if the photo matches the address you have stated.

It will also show that the address you sent to was displayed within your Ledger wallet.

What you need to understand is that there have been numerous instances of users on this forum claiming that "it was typed 100% correct"... Only to discover later that in fact the password or recovery seed or address was in fact typed incorrectly.

At this moment, we only have your word for it. It's nothing personal, and given how adamant you are, I'm sure it's true... But a copy of the photo would prove it 100%

Its obvious you can't help me and I have no idea how to post a photo on here. I can What's App it to you if that works?

BTW - When you see the screenshot of it and its correct - how can you help?

[bitmover]

The address was not mistyped, it is correct. No need to try and post a photo, it won't change or prove anything I have not already stated.

Actually that is exactly what posting the photo will prove... Because then we'll be able to know if the photo matches the address you have stated.

It will also show that the address you sent to was displayed within your Ledger wallet.

What you need to understand is that there have been numerous instances of users on this forum claiming that "it was typed 100% correct"... Only to discover later that in fact the password or recovery seed or address was in fact typed incorrectly.

At this moment, we only have your word for it. It's nothing personal, and given how adamant you are, I'm sure it's true... But a copy of the photo would prove it 100%

Its obvious you can't help me and I have no idea how to post a photo on here. I can What's App it to you if that works?

BTW - When you see the screenshot of it and its correct - how can you help?

I can't help you, but I think this is one of the best places to look for help.there are some very knowledged members here.
Create an account at www.imgur.com and paste the photo there.
Then paste the link to the photo here.

[HCP]

Its obvious you can't help me

Then maybe tell us what you've already tried unsuccessfully? If you've already spent months with Ledger support, you probably should have led with that in the OP...

Your original post made it sound like this was a recent happening and you were asking for assistance.

We attempt to assist and all you say is "you can't help"... And don't provide information requested.

As I already stated, it might seem obvious to you that you're 100% sure that you typed stuff in correctly... It's also obvious to me that I've seen multiple users who were 100% sure their password was right... Or that they had written the seed down correctly... Only to find that in fact they'd made a mistake.

Standard Operating Procedure for troubleshooting is to start with the basic, "obvious" stuff and work from there.

You said:

My Ledger Nano S Wallet does not recognise the initial BTC Segwit Address that it initially gave me.

I transferred the BTC correctly to the Segwit Address given by my Ledger Nano S (Address beginning with: 36ez......) this transaction is confirmed on Blockchain, but for some reason does not show in my Wallet!

I have tried everything including re-setting the device, all the apps, chrome etc but still nothing.

I have also tried exporting the xpub and used iancoleman but this still doesn't produce the Segwit Address my Ledger produced!

I also can't seem to find anyone else who has had the same problem as me - can anyone please help?

Which basically says you got an address from somewhere, you sent coins, you can't see those coins in your wallet.

So we start with the basics. Apparently, this is a waste of your time?

Had you also mentioned all the troubleshooting steps you tried (BTW, "I tried everything" doesn't cut it... That tells us NOTHING)... We wouldn't have to suggest things that you've already tried... Remember, we aren't mind readers!

[Thirdspace]

Its obvious you can't help me

Then maybe tell us what you've already tried unsuccessfully? If you've already spent months with Ledger support, you probably should have led with that in the OP...

@HCP you've tried to help him last time back in january
both of you might want to review what has been done and continue from that point

I did a ledger reset before I sent the 2 addresses to my friend but I don't think this is the problem as my LTC arrived fine.

No, I reset the ledger as I thought it wasn't working properly or I had set it up wrong. It gave me a new 24 word seed. Then I obtained both the BTC & LTC addresses separately - both SegWit. When I check my accounts on the ledger I always select the SegWit options as these were the addresses I obtained. When I got the addresses I got them from the 'Receive' option, not the 'Sign message' option in settings-tools.
Do you think my ledger could be damaged?

just pointing out some important points for clarification
- you resetted your ledger, written down the new 24 word seed
- obtained one BTC address & one LTC address and give them to your friend to receive some BTC & LTC
- both confirmed on its respective chain, but you no longer see BTC address in your ledger

just my thought on what you should check
- try iancoleman BIP39 with your old seed, I assume you've tried with new seed and not found
- is this 36ezRREz... address exist in your LTC receive address? (probably not but...)
- then I'm pretty sure you have the wrong seed used (address was from old seed) or LTC/BTC mismatched use
- is it possible somehow your Mxxx LTC address was used and translated to its corresponding 3xxx address that you received on BTC chain

I know all these suggestions sound far fetched,
but for 3.30941541 BTC you should try everything, even the unthinkable or impossible

[HCP]

Ahhhhh this brings back memories... not sure why that thread feel off my notifications list? I never noticed that the OP had made the final reply??!? Apologies for that.

Right, I have to ask the obvious question then... Given that you were copying both LTC and BTC addresses... I assume you checked the LTC "sign message" list for what you believe is the BTC address?

Or used the iancoleman.io tool and set the coin to LTC with your seed and checked those addresses for what you think is the BTC address?

[RDH40]

Ahhhhh this brings back memories... not sure why that thread feel off my notifications list? I never noticed that the OP had made the final reply??!? Apologies for that.

Right, I have to ask the obvious question then... Given that you were copying both LTC and BTC addresses... I assume you checked the LTC "sign message" list for what you believe is the BTC address?

Or used the iancoleman.io tool and set the coin to LTC with your seed and checked those addresses for what you think is the BTC address?

I really do appreciate all of your suggestions, questions and help but as you can imagine this has been going on for the past 4 months now and it seems that I will never actually retrieve them. Everything that has been suggested has been tried numerous times including resetting all app data, chrome, iancoleman.io including every deriv path etc, etc.

It seems that the ledger does not recognise the BTC Segwit Address it gave me for whatever reason.

Answering your questions - I requested 3 addresses from the ledger (BTC Segwit, BCH & LTC) - I took screenshots of all 3 of these addresses and what's app'ed them to my friend to send me the coins. The BCH & LTC worked fine and were received perfectly by the ledger. The BTC was also transferred correctly but this was never received in the ledger like the BCH & LTC.

Since then I have learnt that the ledgers xpub does not match the BTC Segwit Address but it does the BCH & LTC - so how is this possible?

[RDH40]

As i said earlier i had the exact same issue with my trezor and the people  here gave me suggestions and it turns out i made an error with my seed phrase, don't give up and try to exhaust all possibilities. Do as they have suggested by posting an image here and i really don't see what the big deal is by posting the image, except you're wrong?

https://imgur.com/hxhaAfJ

Does this work?

[davedee]

Ok thats good, It rules out the possibility of sending to the wrong address. did you try the other suggestions, using both the new seed and old seed on iancoleman, with a different derivation path.

[davedee]

this derivation path suggested here?
https://bitcointalk.org/index.php?topic=2736539.new#new

[cryptonerddy]

Hi, i know what your problem is and i will post the guide here on how to recover the coins, if you agree to leave a tip after you've claimed it?

[bitmover]

https://imgur.com/hxhaAfJ

Does this work?

There you go. Easier for everyone now, who wants to check it out. I am Pasting the image here. I think it's correct...

Did you try to set the coin LTC and BCH  on ianColeman , and trying both seeds combinations with all 3 coins? I would check all possibilities as suggested above...

[cryptonerddy]

Do this
Download Electrum LTC on your PC
Open it, click new wallet> standard wallet> i have seed> put the right seed there> click next then your wallet will be created. go to the address tab and look for this address MCs8jJexAf8UhxC4KgRneSayAx6Aincbbz
right click and copy the private key.
go to liteaddress.org click on the wallet details tab> paste the private key there. now copy the hexadecimal key given at the bottom of the page.

go to bitaddress.org, also go to the wallet details tab and paste the hexadecimal key there, it should give you two addresses and two different keys. copy the compressed private key and go to segwitaddress.org, scroll down to the last tab and paste the key there, you'll find that it matches the address.

now import the key into electrum and your coins would show

here's my address, leave a big tip 19Q2fJ2qEfLXnYpQU7eqAGCeucK8NVapw6

[HCP]

Do this
Download Electrum LTC on your PC
...

That would work assuming he had somehow managed to copy an "old" LTC SegWit address by mistake... however, the screenshot would indicate that the OP was using a BTC wallet.

Did the "old" Chrome apps just show BTC for all wallets? I don't remember... If so, maybe it's worth a shot.

[miki95]

Did you buy nano directly from authorized reseller or direct from theyr web site ? if its bought from 3rd party than there is possibility that someone had built in some software that generate adress (like hacking) so your founds actually goes to the person who scamed you..

[Thirdspace]

Hi, i know what your problem is and i will post the guide here on how to recover the coins, if you agree to leave a tip after you've claimed it?

did you just create a new bitcointalk account for posting reply in this thread?

---snip---
It seems that the ledger does not recognise the BTC Segwit Address it gave me for whatever reason.
---snip---
Since then I have learnt that the ledgers xpub does not match the BTC Segwit Address but it does the BCH & LTC - so how is this possible?

Is there a way on your ledger to turn on/off segwit address usage?

HCP has told you how to use iancoleman tool by using xpub in the old thread post #8
but please try again this time with the 24 word seed you have
- paste your 24 word seed into "BIP39 Mnemonic" input text, and make sure BTC is selected
- on "Derivation Path", click "BIP49" and check the addresses
- try a few times with alternate combinations "Account" 0 or 1 and "External/Internal" 0 or 1
- if with all 4 combinations you still cannot find the address, try BIP141
- go back to "Derivation Path" and click "BIP141", make sure "Script Semantics" is P2WPKH nested in P2SH
- try different "BIP32 Derivation Path" (above "Script Semantics") with m/0 and m/1
- if you still cannot find the address, keep fiddling this tool with any possible derivation path you can think of
your address must be generated somehow from the seed with certain derivation path

[HCP]

Is there a way on your ledger to turn on/off segwit address usage?

Unless you tick the "remember my choice" option, the "Ledger Wallet Bitcoin" Chrome App asks on startup:



However, as it displayed a "3" type address (as proven by the posted photo)... the Ledger wallet should only have done this if the OP had selected "SegWit"... it's the only scenario in which you should get P2SH addresses from a Ledger wallet (even if you were using LTC prior to the change to "M" type addresses for LTC).

As things stand, I can only think of a few causes for this issue:

1. Previously unknown (but theoretically possible) malware that changed the "receive" address displayed by the older versions of the wallet. However, given that the 3.3 BTC has NOT been moved from that address, I'd guess that this is somewhat unlikely.

2. It was actually an old LTC SegWit address using the "3" type addresses before Ledger upgraded. The screenshot says "BTC" but it might have been a graphical glitch in the older wallet... I can't confirm one way or the other as I can't get an old version of the wallet to test. If this is the case, it might be possible to use the solution provided by cryptonerddy.

3. Glitch with the derivation path used by the wallet. I've not seen another case of this before, but a lack of evidence does not disprove this theory.

4. The wallet that the address was generated from was NOT "Account 0"... but Account 1 or 2 etc. I'm unsure how likely this is... I believe the Ledger wallet shows an overview of ALL (used) accounts as the default dashboard... but still a possibility.

5. The wallet that the address was generated from was protected by BIP39 passphrase... OP claims they never used passphrase with this wallet (somewhat supported by the fact that they can see the BCH and LTC balances without needing to use a passprhase)

6. Something else... ? ? ?

[RDH40]

Do this
Download Electrum LTC on your PC
Open it, click new wallet> standard wallet> i have seed> put the right seed there> click next then your wallet will be created. go to the address tab and look for this address MCs8jJexAf8UhxC4KgRneSayAx6Aincbbz
right click and copy the private key.
go to liteaddress.org click on the wallet details tab> paste the private key there. now copy the hexadecimal key given at the bottom of the page.

go to bitaddress.org, also go to the wallet details tab and paste the hexadecimal key there, it should give you two addresses and two different keys. copy the compressed private key and go to segwitaddress.org, scroll down to the last tab and paste the key there, you'll find that it matches the address.

now import the key into electrum and your coins would show

here's my address, leave a big tip 19Q2fJ2qEfLXnYpQU7eqAGCeucK8NVapw6

Hi,

I tried this and it only shows my LTC transactions, nothing else. Also there is no option to 'go to the address tab' and look for any addresses.

[RDH40]

Its obvious you can't help me

Then maybe tell us what you've already tried unsuccessfully? If you've already spent months with Ledger support, you probably should have led with that in the OP...

@HCP you've tried to help him last time back in january
both of you might want to review what has been done and continue from that point

I did a ledger reset before I sent the 2 addresses to my friend but I don't think this is the problem as my LTC arrived fine.

No, I reset the ledger as I thought it wasn't working properly or I had set it up wrong. It gave me a new 24 word seed. Then I obtained both the BTC & LTC addresses separately - both SegWit. When I check my accounts on the ledger I always select the SegWit options as these were the addresses I obtained. When I got the addresses I got them from the 'Receive' option, not the 'Sign message' option in settings-tools.
Do you think my ledger could be damaged?

just pointing out some important points for clarification
- you resetted your ledger, written down the new 24 word seed
- obtained one BTC address & one LTC address and give them to your friend to receive some BTC & LTC
- both confirmed on its respective chain, but you no longer see BTC address in your ledger

just my thought on what you should check
- try iancoleman BIP39 with your old seed, I assume you've tried with new seed and not found
I don't have the old seed but I never obtained any addresses from this anyway - I never got that far
- is this 36ezRREz... address exist in your LTC receive address? (probably not but...)
No it doesn't
- then I'm pretty sure you have the wrong seed used (address was from old seed) or LTC/BTC mismatched use
The 24 word seed is definitely correct
- is it possible somehow your Mxxx LTC address was used and translated to its corresponding 3xxx address that you received on BTC chain
No this has not happened

I know all these suggestions sound far fetched,
but for 3.30941541 BTC you should try everything, even the unthinkable or impossible