How could this be? Why does a Bitcoin Bookmaker asks for identity card, utility bill and Selfies?
I haven't tried them but with a quick search, I found this (I guess it's just a normal procedure for withdrawing large amounts):
Hi everyone,
I would like to explain my sad experience with Cloudbet casino. I’ve tried some BTC casinos and decided to make some bets in Cloudbet. I like to play with some higher limits. So I’ve deposited 2.5BTC. After some low bets I’ve made 2.5BTC bet and won. So I had 5BTC in my account in total. After a few time I’ve requested to withdraw all my coins. Then in two days I realized that my account was frozen. Also I’ve received an email from Cloudbet security team in which they wrote me that my activity is quite unusual and that’s why I need to send them a scan of my passport; utility bill; my photo and so on. So now I can’t withdraw my coins though Cloudbet is providing an anonymous service.
Archived
Some relevant information from their website:
From "
Terms & conditions":
3. Binding Declarations
By agreeing to these Terms and Conditions, you hereby represent and warrant that:
3.1. You are over (a) 18 or (b) such other legal age or age of majority as determined by any laws which are applicable to you, whichever age is greater.
3.2. You have full capacity to enter into a legally binding agreement with us and you are not restricted by any form of limited legal capacity.
3.4. You will not use our services while located in any jurisdiction that prohibits the placing and/or accepting of bets denominated in bitcoin online, and/or playing casino and/or poker games for and/or with bitcoin.
3.5. You are permitted in the jurisdiction in which you are located to use online sports betting, casino and poker services.
3.6. You are not depositing bitcoin which originates from criminal and/or other illegal and/or unauthorized activities and/or intending to use your account in connection with such activities and that you shall not use and/or allow other persons to use the services provided by us and your account for any criminal and/or otherwise unlawful activities including, without limitation, money laundering, under any law applicable to you or us.
3.8. You are not an officer, director, employee, consultant, affiliate or agent of Cloudbet or working for any company related to Cloudbet, or a relative or spouse of any of the foregoing.
3.9. You are not diagnosed or classified as a compulsive or problem gambler or consider yourself to be the same.
5.1. Your account
5.1.2. We do not wish to and shall not accept registration from persons resident in jurisdictions that prohibit you from participating in online sports betting, gambling, gaming, and/or games of skill, for and/or with bitcoin.
5.1.5. You authorize us to use any means that we consider necessary to verify your identity and creditworthiness with any third party providers of information.
5.1.9.2. Only one account per customer/IP/household is allowed. If you attempt and/or successfully open more than one account, all of your accounts may be blocked, suspended or closed and any bitcoin credited to your account frozen.
5.5. Client Account Management
5.5.3. You may withdraw any amount up to the Account Balance in your account by issuing us with a valid notice of withdrawal in the manner specified in the My Account page of our Website.
5.5.8 Your winnings from settled bets are credited to your account and may be withdrawn in accordance with our withdrawal policy and if required by us, upon provision of the below materials to our satisfaction:
a copy of valid photographic identification (passport, driver's license)
proof of address (recent utility bill)
credit/debit card to our satisfaction
photo of yourself containing proof of date and identification materials
From "
Privacy policy":
We may use your personal information and data together with other information for the purposes of:
3. complying with our legal and regulatory duties;
4. building up personal profiles;
7. monitoring transactions for the purposes of preventing fraud, irregular betting, money laundering and cheating.
Information Storage
We will take all reasonable steps to ensure that your information is kept secure and protected. We will only disclose personal information to other companies within associated or subsidiary companies and to business partners, successors in title to our business, and suppliers that are engaged to process such information on our behalf. If you apply for an account with us, then to help us make credit decisions about you, to prevent fraud, to check your age and identity, and to prevent money laundering, we may use third parties including credit reference agencies that will record any searches on your file. We may also make inquiries of, and disclose details of how you conduct your account to such agencies, security organizations and any other relevant third parties for fraud and money laundering prevention.
Disclosure of Information
We are entitled to share the information we hold on you, including personal data and betting history, with the regulator, sporting bodies and other bodies, including the police, in order to investigate fraud, money laundering or sports integrity issues and to comply with our moral and regulatory duties.
Has anyone an idea what I can do? I just want to receive my 0,4858 BTC and say goodbye to cloudbet...
I think you should give them the necessary information (things they asked for).