Cloudbet SCAM?

[idemood]

I dont know what I have done wrong, but I have again big problems with Cloudbet. On my account are 0,4858 BTC at the moment. I opened my account on March 24th and made four deposits in the first three weeks. I lost a lot at the beginning, on April 14th I made my first withdrawal request which was transfered instantly. My 0,07 BTC withdraw from 26th April was transfered after 4 days, which was some kind of strange, because Livechat and Email Support told me that I will be paid within 24 hours.
Yesterday afternoon I made a new 80 MBT withdraw which was pending until this morning. I asked how long it will take this time by email and became this email which is unbelieveable:

"Hi Idemood,
We hope this email finds you well. To uphold high-security standards we kindly request you to send in documents to validate your identity. These security checks have to be done to guarantee the right level of security for both parties involved.
As a part of this security check we kindly ask you to respond to this e-mail enclosing the following documents.
1) Verify your identity
Provide a digital photograph or scanned colour copy of your government–issued ID card, driving licence or passport that clearly displays:
-Document number (ID number, licence number, passport number), your full name and date of birth.
-No black/blurred portions (all details must be in focus)
-All four corners of the document (ie. no cropping)
-Expiry date that has not passed
-Front and back of the ID card or licence
2) Verify your address
Provide one digital photograph or scanned colour copy of a paper utility bill or paper bank/credit-card statement that clearly displays:
-Your name and address
-An issue date within the last 3 months
-All four corners of the bill/statement (i.e. no cropping)
Acceptable utility bill statements include landline phone (mobile bills are not acceptable), heating, water, electricity, and municipal government correspondence where address and name is shown is also accepted. eg. a letter from your local tax office, police or registry office.
3) A photograph of yourself holding both the above documents.
Please ensure the photograph is not blurry and clearly shows the documents.
We assure you that we will treat all this information confidentially and it is only for internal use. Once we have received the documents you will not be requested to send the same ones again while they remain valid.
Should you need further assistance regarding this request then please keep the original information of this e-mail when responding to us.
Thank you for your understanding and cooperation.
Best regards,
Cloudbet Support Team"

How could this be? Why does a Bitcoin Bookmaker asks for identity card, utility bill and Selfies? I made a Cloudbet account in March, because these verification documents are not necessary. I will not send my identity card or private pictures of me to Cloudbet. I thought Cloudbet is a serious bitcoin bookmaker, but what happened today is a big fraud in my opinion. Has anyone an idea what I can do? I just want to receive my 0,4858 BTC and say goodbye to cloudbet...

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[SFR10]

How could this be? Why does a Bitcoin Bookmaker asks for identity card, utility bill and Selfies?

I haven't tried them but with a quick search, I found this (I guess it's just a normal procedure for withdrawing large amounts):

Hi everyone,
I would like to explain my sad experience with Cloudbet casino. I’ve tried some BTC casinos and decided to make some bets in Cloudbet. I like to play with some higher limits. So I’ve deposited 2.5BTC. After some low bets I’ve made 2.5BTC bet and won. So I had 5BTC in my account in total. After a few time I’ve requested to withdraw all my coins. Then in two days I realized that my account was frozen. Also I’ve received an email from Cloudbet security team in which they wrote me that my activity is quite unusual and that’s why I need to send them a scan of my passport; utility bill; my photo and so on. So now I can’t withdraw my coins though Cloudbet is providing an anonymous service.

Archived
Some relevant information from their website:

From "Terms & conditions":

3. Binding Declarations
By agreeing to these Terms and Conditions, you hereby represent and warrant that:

3.1. You are over (a) 18 or (b) such other legal age or age of majority as determined by any laws which are applicable to you, whichever age is greater.

3.2. You have full capacity to enter into a legally binding agreement with us and you are not restricted by any form of limited legal capacity.

3.4. You will not use our services while located in any jurisdiction that prohibits the placing and/or accepting of bets denominated in bitcoin online, and/or playing casino and/or poker games for and/or with bitcoin.

3.5. You are permitted in the jurisdiction in which you are located to use online sports betting, casino and poker services.

3.6. You are not depositing bitcoin which originates from criminal and/or other illegal and/or unauthorized activities and/or intending to use your account in connection with such activities and that you shall not use and/or allow other persons to use the services provided by us and your account for any criminal and/or otherwise unlawful activities including, without limitation, money laundering, under any law applicable to you or us.
3.8. You are not an officer, director, employee, consultant, affiliate or agent of Cloudbet or working for any company related to Cloudbet, or a relative or spouse of any of the foregoing.

3.9. You are not diagnosed or classified as a compulsive or problem gambler or consider yourself to be the same.

5.1. Your account
5.1.2. We do not wish to and shall not accept registration from persons resident in jurisdictions that prohibit you from participating in online sports betting, gambling, gaming, and/or games of skill, for and/or with bitcoin.

5.1.5. You authorize us to use any means that we consider necessary to verify your identity and creditworthiness with any third party providers of information.

5.1.9.2. Only one account per customer/IP/household is allowed. If you attempt and/or successfully open more than one account, all of your accounts may be blocked, suspended or closed and any bitcoin credited to your account frozen.

5.5. Client Account Management
5.5.3. You may withdraw any amount up to the Account Balance in your account by issuing us with a valid notice of withdrawal in the manner specified in the My Account page of our Website.

5.5.8 Your winnings from settled bets are credited to your account and may be withdrawn in accordance with our withdrawal policy and if required by us, upon provision of the below materials to our satisfaction:

a copy of valid photographic identification (passport, driver's license)
proof of address (recent utility bill)
credit/debit card to our satisfaction
photo of yourself containing proof of date and identification materials

From "Privacy policy":

We may use your personal information and data together with other information for the purposes of:

3. complying with our legal and regulatory duties;
4. building up personal profiles;
7. monitoring transactions for the purposes of preventing fraud, irregular betting, money laundering and cheating.

Information Storage
We will take all reasonable steps to ensure that your information is kept secure and protected. We will only disclose personal information to other companies within associated or subsidiary companies and to business partners, successors in title to our business, and suppliers that are engaged to process such information on our behalf. If you apply for an account with us, then to help us make credit decisions about you, to prevent fraud, to check your age and identity, and to prevent money laundering, we may use third parties including credit reference agencies that will record any searches on your file. We may also make inquiries of, and disclose details of how you conduct your account to such agencies, security organizations and any other relevant third parties for fraud and money laundering prevention.

Disclosure of Information
We are entitled to share the information we hold on you, including personal data and betting history, with the regulator, sporting bodies and other bodies, including the police, in order to investigate fraud, money laundering or sports integrity issues and to comply with our moral and regulatory duties.

Has anyone an idea what I can do? I just want to receive my 0,4858 BTC and say goodbye to cloudbet...

I think you should give them the necessary information (things they asked for).

[Cloudbet]

Hi idemood,

I am sorry to hear of any frustration or inconvenience caused by our security policy.

We are in touch via private message here and I am monitoring your customer support ticket also.

Please do let me know if you need anything clarifying further.

Many thanks
Peter @ Cloudbet

[magneto]

I wouldn't say that they are a scam, but they have proven in the past to be pretty shady, especially on the identity verification end of things.

The problem is that they let you deposit without any sort of ID, don't actually warn you about any potential ID verification unless you are diligent enough to read through their entire terms and conditions section. And there are absolutely no warnings until it's too late for you to produce IDs.

For it to be fair for the customer, I think the most sensible thing to do as a business, espeically when involved with bitcoin where privacy is valued highly, would be to not allow deposits until one is ID verified, or at least have a warning when one deposits that withdrawals will require ID.

Your only options would be to try negotiate an alternative outcome with the support of Cloudbet, and hopefully they budge on their rules; or to submit the ID docs required.

[Cloudbet]

I wouldn't say that they are a scam, but they have proven in the past to be pretty shady, especially on the identity verification end of things.

The problem is that they let you deposit without any sort of ID, don't actually warn you about any potential ID verification unless you are diligent enough to read through their entire terms and conditions section. And there are absolutely no warnings until it's too late for you to produce IDs.

For it to be fair for the customer, I think the most sensible thing to do as a business, espeically when involved with bitcoin where privacy is valued highly, would be to not allow deposits until one is ID verified, or at least have a warning when one deposits that withdrawals will require ID.

Your only options would be to try negotiate an alternative outcome with the support of Cloudbet, and hopefully they budge on their rules; or to submit the ID docs required.

Thank you for this feedback, magneto - I will ensure it is passed on to the team.

If you have had an issue with Cloudbet, please let me know your nickname/registered email address so I can look into this for you.

Many thanks
Peter @ Cloudbet

[btcasian]

YES.
I was play game with eth.
and i winning and i try to withdraw eth.
suddenly they rejected.
and they email to me  you need verify.
They sending this email to me.

Hi,

We hope this email finds you well. To uphold high-security standards we kindly request you to send in documents to validate your identity. These security checks have to be done to guarantee the right level of security for both parties involved.

As a part of this security check, we kindly ask you to respond to this e-mail enclosing the following documents.

1) Verify your identity
Provide a digital photograph or scanned colour copy of your government–issued ID card, driving licence or passport that clearly displays:
-Document number (licence number, passport number), your full name and date of birth.
-No black/blurred portions (all details must be in focus)
-All four corners of the document (ie. no cropping)
-Expiry date that has not passed
-Front and back of the licence

2) Verify your address
Provide one digital photograph of a paper utility bill or paper bank/credit-card statement that has been received through the post clearly displaying:
-Your name and address
-An issue date within the last 3 months
-All four corners of the bill/statement (i.e. no cropping)
Acceptable utility bill statements include landline phone (mobile bills are not acceptable), heating, water, electricity, and municipal government correspondence where address and name are shown is also accepted. eg. a letter from your local tax office, police or registry office.

3) A photograph of yourself holding your identification document, as well as a piece of paper that says "Cloudbet" with today's date on it.
Please ensure the photograph is not blurry and clearly shows both documents.

We assure you that we will treat all this information confidentially and it is only for internal use. Once we have received the documents you will not be requested to send the same ones again while they remain valid.

Should you need further assistance regarding this request then please keep the original information of this e-mail when responding to us.

Thank you for your understanding and cooperation.

--

Cloudbet security

And i send to this guys my driver licnese and adress and selfie with cloudbet with todays date.

and you know?
they send email to me.
   
Molly (Cloudbet)

Mar 21, 13:06 UTC

Dear btcasian,

Thank you for your patience whilst we're looking into your documents.

As per the Player Safety team's request, we'd kindly ask you to provide your Russian/Ukrainian documents also - discussed in a previous chat conversation - in order to complete the account verification process.

We greatly appreciate your understanding.

Should you have any further questions please don't hesitate to ask.

Kind regards,

Molly
Cloudbet Support team

Reason before i ask to support center which language can verify?
just i ask for russian and ukraine language .
now they wanna verify with this language.
*Notice   i verify with english language.

This meaning is they dont want withdrawl my eth.

i have all video file.
0x4b7ca8e3e99568a426bdabd2cdad886aa8eae9ad
this is my cloudbet  eth address.

i was so stupid.

[btcasian]

Suddenly customer center(live chatting) block me.
So funny.