We hate to say this but we have a very very bad news for you.
Last week, we had a bug with RITO coin, which you can find the details here. It resulted in more than 4 million RITO coins lost from our hot wallet. We have to use the BTC funds to compensate our RITO users for the lost coins.
We are very sorry to say this, but the bug leads us to decide to close down MoonDEX exchange, unfortunately. It is certainly not the only cause though. The falling BTC price is the major factor. Our current BTC income and funds are no longer viable for us to pay the bills in about a month time. We tried to make a taking-over deal to keep MoonDEX alive, but it was not successful. Crypto winter is hard for everyone. The RITO bug is the last straw which breaks the camel’s back…
So we will close MoonDEX exchange down on 16th December 2018.
During this closing down period, there will be email support only. Please send your support questions and quote your userId in English to
dev@moondex.org . We aim to reply to your email in 24 hours. All the other communication channels will be closed.
For coins holders other than RITO:
All of your funds are safe. Please cancel your orders and withdraw your funds before 23:59:59 15th December 2018 UTC.
For RITO coins holders, we are very sorry that this will be more complex and we will try our best to compensate you.
We will refund the RITO coins holders in RITO first. Once we run out of the RITO to send back, we will send out BTC at 15 sats BTC per RITO(the latest price). This may not be the target sell price in your minds. But we hope you can understand that this is the best we can do…
Please follow the steps below to claim your RITO coins back:
Please have a check of your RITO wallets for the past withdraws first. Because there is a good chance that we have already overpaid RITO coins to you. It would help us and the RITO community greatly if you can send the extra RITO coins back to the address BCtcFKN7dk7F41z1jBRm7d9PQ2HbfMCz4W
SEND ALL of your RITO coins to the userId moondex on MoonDEX exchange, before 23:59:59 15th December 2018 UTC. Write your RITO AND BTC addresses in “MEMO/MESSAGE”. We will send the coins back to these accounts. Your addresses are private and can only be seen by the MoonDEX team.
Once we received your coins and your addresses, we will have a check of your withdraw history manually after 12th December 2018 and return the coins back to you only if you are not yet overpaid. Please be patient as this can take several days to complete.
Please follow this link for more details:
https://medium.com/@moondexorg/the-end-of-moondex-goodbye-e3b7e622edd3====================
Update 15th December 2018:
The MoonDEX services will be closed in a few hours. There will be no support after today.
If you still have coins on MoonDEX exchange, this is the last chance to withdraw. Please act now. Do not leave it to the last minute.
Thank you for your continuous support and all of the kind words sent to the team. We wish everyone a Merry Christmas and Happy New Year.
Update 13th December 2018:
There are still some coins and trades on MoonDEX. All of the MoonDEX services and support will stop after 23:59:59 15th December 2018 UTC.
Please act NOW to withdraw your coins and cancel your trades.
For RITO users, follow the guide to claim your compensation NOW. We are trying our best but certainly can not satisfy everyone.
Do not leave things to the last minute.
Update 12th December 2018:
For RITO users: Please notice we are running a liquidation service and compensation scheme as best as we can. We are not providing a normal withdraw service. Your account will be dealt with once ONLY. Please send ALL of your coins to moondex to claim your RITO back. Please stop using the loophole to sell the duplicated withdraws and claim them back… We are trying to compensate everyone but cannot guarantee that we can still do so if our funds are out. So please withdraw as soon as possible and stop putting new orders or depositing new coins.
Update 11th December 2018:
=IMPORTANT= For all users: Please stop depositing new coins to MoonDEX immediately. There is a chance that your new deposits will get lost.
