Hopefully they are fixing the problem with stuck withdrawals.
Right now BTC withdrawals are disabled completely
"BTC withdrawal is disabled 因系统负荷较高,虚拟币提取暂停,稍后开启,请给我们一点时间,感谢您谅解和支持。" -Due to high system load, virtual currency extract suspended, open later, please give us a little time, thank you for your understanding and support.
In fact it seems all withdrawals are disabled right now.
I'm really disappointed that I haven't seen a single response from
support@bter.com to over a dozen emails over more than the past 24 hours.