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BitJohn (OP)
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November 29, 2013, 05:45:11 PM |
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Ok obviously we have deposit issues at the moment here is what we are doing to resolve it:
First get the current program up at least up and down so some start posting.
Second rewriting how it is handled to better sustain the load
Hitting periods of 1500 req/s for the page
Already 1400 new users before lunch that means were going to likely hit 3000 new user signups today.
Still tweaking stuff to handle the crazy load.
Still have inbound servers to add to handle the load (its a holiday in the US)
Hired another programmer on Thanksgiving starts Monday
Training more support staff to get to ticket.
Thanks for your support spread the word!
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cryptomining
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November 29, 2013, 07:42:38 PM |
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your doing a great job, congrats on the success!
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Oldminer
Legendary
 Offline
Activity: 1022
Merit: 1001
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November 29, 2013, 07:50:10 PM |
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3000 signups/day lol
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Scooby903
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November 29, 2013, 07:56:39 PM |
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Damn new people with their new money  |
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spoid
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November 29, 2013, 09:22:31 PM |
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after the fix helped the deposits from yesterday to finally come through, it seems like it's broken again for new deposits (won't even show up as pending).  |
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gpudude
Full Member
Offline
Activity: 126
Merit: 100
GPUDude
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November 29, 2013, 11:15:49 PM |
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Yup, they're taking crazy long to deposit . |
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Hilux74
Legendary
Offline
Activity: 912
Merit: 1000
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November 30, 2013, 12:12:53 AM |
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My SRC deposit from ~14 hours ago still hasn't even showed up as pending lol.  |
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BitJohn (OP)
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November 30, 2013, 01:08:59 AM |
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Certain wallets act pretty finicky SRC is one of the finicky ones I will have vern take a look
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btcprice
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November 30, 2013, 01:16:28 AM |
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John, thanks for the continued presence on the board. I have had my Helpdesk ticket twice marked as Resolved when there has been no deposit in my account. Can you answer why tickets are being marked as Resolved when there has been no resolution?
Thanks, and hang in there. It will get better with the new equipment.
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BitJohn (OP)
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November 30, 2013, 05:01:59 AM |
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The new deposit program has been running a bit so should be seeing them now. Thanks for everyone's patience.
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btcprice
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November 30, 2013, 05:11:58 AM |
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The new deposit program has been running a bit so should be seeing them now. Thanks for everyone's patience.
Nothing yet. It's been 24 hours with no trading available to me during a volatile day. I just sent you an email. |
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defi88
Member
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Activity: 70
Merit: 10
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November 30, 2013, 08:58:42 AM |
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Same here - still waiting for my pts deposit since Thursday Mail sent.... |
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Boiar
Newbie
Offline
Activity: 38
Merit: 0
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November 30, 2013, 06:24:44 PM |
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My deposit just disappeared from the account, it's not just "pending" - it's not even in transactions history.
I described my situation in PM, please take a look.
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pr9me
Sr. Member
Offline
Activity: 369
Merit: 250
Cryptsy.com • Got Shitcoins?
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November 30, 2013, 06:44:45 PM |
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The deposits are slow to deposit due to the lag, which issue will be mitigated by the new servers that are coming in. Guys, we've got a backlog of tickets, and deposits are crediting but at a delayed pace, so give it time before you file a ticket and give us a break.  We apologize for the trouble this is causing, but it will be getting better! Welcome to all the new users!  |
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Boiar
Newbie
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Activity: 38
Merit: 0
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November 30, 2013, 06:56:20 PM |
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The deposits are slow to deposit due to the lag, which issue will be mitigated by the new servers that are coming in. Guys, we've got a backlog of tickets, and deposits are crediting but at a delayed pace, so give it time before you file a ticket and give us a break. We apologize for the trouble this is causing, but it will be getting better! Welcome to all the new users! I understand, but what about deposit disappearing problem? It's not about delay, it's about the fact that cryptsy behaves like my transaction didn't happen at all (deposit transaction disappeared). I'm getting worried. Is it related to this lag too? |
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Oldminer
Legendary
Offline
Activity: 1022
Merit: 1001
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November 30, 2013, 07:13:23 PM |
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My luckycoin deposits sent over 12 hours ago still havent shown up. Also, ALF trades are stuck:  I also am unable to generate a new LKY deposit address - just sits on 'generating address". |
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Lauda
Legendary
Offline
Activity: 2674
Merit: 2965
Terminated.
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November 30, 2013, 07:19:46 PM |
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I understand, but what about deposit disappearing problem? It's not about delay, it's about the fact that cryptsy behaves like my transaction didn't happen at all (deposit transaction disappeared). I'm getting worried.
Is it related to this lag too?
Disappearing? There is support for every issue that you have, no need to worry about it. |
"The Times 03/Jan/2009 Chancellor on brink of second bailout for banks" 😼 Bitcoin Core ( onion) |
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statdude
Legendary
Offline
Activity: 1498
Merit: 1000
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November 30, 2013, 08:27:11 PM |
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Can someone confirm my deposit is safe?
Nothing is showing at all in my account - first time user here.
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rumlazy
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November 30, 2013, 08:32:52 PM |
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Can someone confirm my deposit is safe?
Nothing is showing at all in my account - first time user here.
Most likely it's safe. What coin is it? If you can see it in the coins block explorer you're fine. |
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Slingshot
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November 30, 2013, 09:02:10 PM |
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Obviously their servers are overtaxed. Refreshing the screens are lagging severely, and have been for hours. It may take hours, days or weeks but these Exchanges are likely all suffering from the same thing (exponential growth). Best get used to growing pains. And much, much more. Blasting them with endless e-mails and all isn't helping, but instead slowing their effort to resolve everything. The best advice is to do your due diligence and keep researching all of the crypto-currencies. Hint: Click the Crypto NAMES at the link below! I will do my part and sign off so server load is further reduced. Others should too unless their actively trading. That alone may help a lot. And don't open up more windows/tabs than you absolutely need to. That will surely help too so that not so many pages are trying to refresh near constantly with ever changing data and new streams there of. Instead head over to http://coinmarketcap.com/ to watch the action. That way Cryptsy's servers wont be so taxed. Best Wishes Caveat emptor - let the buyer beware! |
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