jestronix (OP)
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Merit: 10
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December 01, 2013, 12:49:19 PM |
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Anyone else got issues with BTER at the moment, i was doing some ARB and my BUKs never cleared, just says processing, also my FRC are stuck, have about a BTC sitting there trapped in processing.
Anyone else got this issue?
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poordeveloper
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December 01, 2013, 03:47:33 PM |
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Have you contacted them?
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jestronix (OP)
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December 02, 2013, 07:43:17 AM |
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20 emails in 24 hours my coins are still stuck in a withdraw. a BTC stuck in limbo in an alt, luck better be on my side for this one. Ill never trade at BTER after this.
No ticketing system, no answer, nothing. driving me nuts
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laowai80
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December 02, 2013, 08:04:10 AM
Last edit: December 02, 2013, 01:37:56 PM by laowai80 |
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Stay calm, they had an issue 2-3 days ago, when withdrawals were stuck, but they've resolved it since, withdrawals work ok, well, I did one 3 hours ago, it was ok. Don't panic, give it a time. They do have growing pains, that's true, probably didn't expect so many users to hit them. Emailing support doesn't produce any answers back, that's true, so just wait it out a day or two.
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Sharky444
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December 02, 2013, 10:35:41 AM |
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Do not bother emailing them. Their support is non existend.
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jestronix (OP)
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Merit: 10
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December 02, 2013, 02:00:33 PM |
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well BTC going down, the alt i was in has halved, lost 60% on this one
thank you very much BTER, never ever ever will i risk my money on there.
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GigaCoin
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Merit: 251
Giga
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December 02, 2013, 02:35:46 PM |
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ugh, too many scams  |
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clarkgeneral86
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December 02, 2013, 02:43:58 PM |
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They are never reply mail. I try sent very several mail.
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kimosan
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December 02, 2013, 04:39:39 PM |
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Use Google translate or something to send your tickets in Chinese. Seemed to help with my stuck withdrawal from last week.
Good luck.
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jestronix (OP)
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Merit: 10
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December 03, 2013, 12:25:57 AM |
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Yep did that day one, and included a photo - 20 , 30 emails now. what can you do eh.
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X68N
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December 03, 2013, 12:29:04 PM |
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Use Google translate or something to send your tickets in Chinese. Seemed to help with my stuck withdrawal from last week.
Good luck.
really, did you had succsess in chinese language? |
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namcunguyen
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December 03, 2013, 12:31:09 PM |
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Support of site is very bad.
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jestronix (OP)
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December 03, 2013, 03:41:17 PM |
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Yep in chinese many times, even txted the site owner. let see how many days this can go for  |
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X68N
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December 04, 2013, 03:24:44 AM |
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my question was more, if somebody ever got answer by email?
I never did.
The Site is too big (by Volume) to do this kind of ignorance.
But when i think about, Mt.Gox was the biggest Exchange and they did the same and never answered to me.
Only thing i can suggest that in the futur everybody should always made small test deposit important
small withdraw! when it works in the first run, it is likely it works with bigger amounts.
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jestronix (OP)
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Activity: 75
Merit: 10
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December 05, 2013, 07:04:47 AM |
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finally got my coins back, no response, suspect a restart of the wallet i was in fixed it. lost $400
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