NITROGEN SPORTS | safe. anonymous. the future of betting. ✅💰

[Gogo ppp]

Made a 2nd withdrawal, 44 minutes so far and still not sent to me.

Why they didn't make it automatic any more?
Lots of site can automatic withdrew, it's almost instant.

"Why they didn't make it automatic any more?"

Good question.

Still waiting, 77 minutes.

[Gogo ppp]

Two hours, still waiting!

[Gogo ppp]

I will post when my funds are sent to me.

They were withdrawn from my account at 2:44 am PST.
It's been 2 hours and 20 minutes so far.

If I don't post that I've received my funds, it means that I'm still waiting.

This is NOT good customer service.

[NitrogenSports]

I will post when my funds are sent to me.

They were withdrawn from my account at 2:44 am PST.
It's been 2 hours and 20 minutes so far.

If I don't post that I've received my funds, it means that I'm still waiting.

This is NOT good customer service.

Hey Gogo,

I'm really sorry for the delay with your withdrawal! I believe it's been processed now. You also mentioned that you didn't receive a reply from Support - did you submit a message via our website? That's usually the fastest way to get ahold of someone. Unfortunately we don't conduct support activities in this forum. If you did submit a ticket and didn't receive a response, I'd be happy to follow up on that for you - please feel free to PM me your user number.

Thanks for your patience,
Jenny

[Gogo ppp]

How long have withdrawals been taken?

Hey DT3,

Any caught withdrawals are taking less than 10 minutes to be processed

Happy betting!
Jenny

What are "caught withdrawals"?

I just made a withdrawal. It arrived 8 minutes later.

Hey Gogo,

Some withdrawals are "caught" or flagged for a manual review. We always put security first! Our Support team has been doing an awesome job at processing those in only a few minutes. I'm glad to hear yours arrived quickly!

Jenny

tgray - Jenny, what percent of withdrawals were "caught" for manual review this month? (Hint: 100%). Stop advertising instant withdrawals! What you're saying here is incredibly misleading / flat out lying.

I agree with the above quote in bold.

ALL withdrawals are manual at Nitrogen.
And, at least in the middle of the night, the withdrawal time is unacceptable.

I made 2 withdrawals - the first took about 45 minutes, the 2nd 2 hours and 32 minutes.

Not good.

This was the best btc book by far, but on multiple levels I am uneasy about this latest development.

[Gogo ppp]

I will post when my funds are sent to me.

They were withdrawn from my account at 2:44 am PST.
It's been 2 hours and 20 minutes so far.

If I don't post that I've received my funds, it means that I'm still waiting.

This is NOT good customer service.

Hey Gogo,

I'm really sorry for the delay with your withdrawal! I believe it's been processed now. You also mentioned that you didn't receive a reply from Support - did you submit a message via our website? That's usually the fastest way to get ahold of someone. Unfortunately we don't conduct support activities in this forum. If you did submit a ticket and didn't receive a response, I'd be happy to follow up on that for you - please feel free to PM me your user number.

Thanks for your patience,
Jenny

"You also mentioned that you didn't receive a reply from Support - did you submit a message via our website?"

Yes, submitted to "Support" on the website.

I should have updated my comment - shortly after I posted that, I did get a response, and that cs person responded several times when I asked for updates.

[vennali]

I agree with the above quote in bold.

ALL withdrawals are manual at Nitrogen.
And, at least in the middle of the night, the withdrawal time is unacceptable.

I made 2 withdrawals - the first took about 45 minutes, the 2nd 2 hours and 32 minutes.

Not good.

This was the best btc book by far, but on multiple levels I am uneasy about this latest development.

As far as I know the withdrawals are usually set to manual when sometime they suspect foul play and sometimes for other reasons. One time I had a similar problem that all the withdrawals were manual. So I just created a new account and it was reset to being automatic again. Thats what I would recommend doing.

However there are time when withdrawals are set to be manual for everyone, but doesn't happen that often.

[NitrogenSports]

Why they didn't make it automatic any more?
Lots of site can automatic withdrew, it's almost instant.

How long have withdrawals been taken?

Hey DT3,

Any caught withdrawals are taking less than 10 minutes to be processed

Happy betting!
Jenny

What are "caught withdrawals"?

I just made a withdrawal. It arrived 8 minutes later.

Hey Gogo,

Some withdrawals are "caught" or flagged for a manual review. We always put security first! Our Support team has been doing an awesome job at processing those in only a few minutes. I'm glad to hear yours arrived quickly!

Jenny

Jenny, what percent of withdrawals were "caught" for manual review this month? (Hint: 100%). Stop advertising instant withdrawals! What you're saying here is incredibly misleading / flat out lying.

I agree with the above quote in bold.

ALL withdrawals are manual at Nitrogen.
And, at least in the middle of the night, the withdrawal time is unacceptable.

I made 2 withdrawals - the first took about 45 minutes, the 2nd 2 hours and 32 minutes.

Not good.

This was the best btc book, but on multiple levels I am uneasy about this latest development.

I definitely appreciate your feedback Gogo, and I'll make sure it's passed along to the team.

We've always believed in putting the safety and security of our bettors first. That's why we've worked hard to have great customer service, and why we're proud to be considered the most trusted bitcoin sportsbook. A quick review of flagged withdrawals is an extension of that focus.

Generally reviews happen within a few minutes, and there's no delay. Unfortunately, sometimes the team gets busy, and it can take a little longer - but I can assure you they're doing their best!

If you have any concerns, please feel free to send me a message here, or to contact our support team. We're all happy to chat!

We really appreciate everyone's understanding,

Jenny

[Wendigo]

Can you explain please what do you mean by 'foul play' on a sportsbetting website? Because I can't see a reason for the manual reviewing of accounts.

[NitrogenSports]

Nitrogensports is by far the btc-sportsbook with the best support! Keep it up!

Thanks so much leen93 - I'll make sure the Support team hears how much you're enjoying the site! We really appreciate the kind words
Jenny

[Gogo ppp]

I agree with the above quote in bold.

ALL withdrawals are manual at Nitrogen.
And, at least in the middle of the night, the withdrawal time is unacceptable.

I made 2 withdrawals - the first took about 45 minutes, the 2nd 2 hours and 32 minutes.

Not good.

This was the best btc book by far, but on multiple levels I am uneasy about this latest development.

As far as I know the withdrawals are usually set to manual when sometime they suspect foul play and sometimes for other reasons. One time I had a similar problem that all the withdrawals were manual. So I just created a new account and it was reset to being automatic again. Thats what I would recommend doing.

However there are time when withdrawals are set to be manual for everyone, but doesn't happen that often.

"As far as I know the withdrawals are usually set to manual when sometime they suspect foul play and sometimes for other reasons."

There's never been any issues with my account.

If they suspected foul play, they could've resolved it before 2 hours and 32 minutes had passed.

I'm quite sure NO ONE gets automatic withdrawals anymore.

Are you sure you do? How recently?



"So I just created a new account and it was reset to being automatic again. Thats what I would recommend doing."

First of all, I wouldn't do that without having Nitrogen permanently close my current account.
But why should I have to do that?
There is a problem here, but it's not with my account.

[goxcraft]

My last 3 withdrawals during March also were manual. The thing is simple - Nitrogen's instant withdrawal system were hit by hackers, and they turn it off. The only question is how much have they lost. Hope the amount is not critical.

No instant withdrawals at Nitrogen anymore.

[Gogo ppp]

Can you explain please what do you mean by 'foul play' on a sportsbetting website? Because I can't see a reason for the manual reviewing of accounts.

There is no reason.

What's wrong with this picture?
There are definitely pieces of the puzzle missing, and it's being covered up with vague terms like "foul play" and "fair play".

[Wendigo]

My last 3 withdrawals during March also were manual. The thing is simple - Nitrogen's instant withdrawal system were hit by hackers, and they turn it off. The only question is how much have they lost. Hope the amount is not critical.

No instant withdrawals at Nitrogen anymore.

Did they enter ridiculous amounts of coins for withdrawal while the accounts were showing zero funds and it went through?

[Gogo ppp]

My last 3 withdrawals during March also were manual. The thing is simple - Nitrogen's instant withdrawal system were hit by hackers, and they turn it off. The only question is how much have they lost. Hope the amount is not critical.

No instant withdrawals at Nitrogen anymore.

Bravo.

I sent a message to a friend listing several possibilities, that was the first.

Are you assuming this or you have some info?

"The only question is how much have they lost. Hope the amount is not critical."

That's one of the things I had in mind when I wrote that this (no instant withdrawal) is disturbing on several levels.


A straightforward statement would've worked better than the doubletalk that cs and support offer.
But I suppose - if this or something along these lines is the issue - they felt it would scare customers who may wonder what we're wondering.
The problem is that avoiding the issue and trying to cover up with doubletalk is also scary.

[vennali]

Can you explain please what do you mean by 'foul play' on a sportsbetting website? Because I can't see a reason for the manual reviewing of accounts.

Foul play not on the site, but since Nitrogensports is now a whole casino, it has other games as well. Sometime people are able to take advantage of some bugs or are colluding for example  , that would come under foul play.

I agree with the above quote in bold.

ALL withdrawals are manual at Nitrogen.
And, at least in the middle of the night, the withdrawal time is unacceptable.

I made 2 withdrawals - the first took about 45 minutes, the 2nd 2 hours and 32 minutes.

Not good.

This was the best btc book by far, but on multiple levels I am uneasy about this latest development.

As far as I know the withdrawals are usually set to manual when sometime they suspect foul play and sometimes for other reasons. One time I had a similar problem that all the withdrawals were manual. So I just created a new account and it was reset to being automatic again. Thats what I would recommend doing.

However there are time when withdrawals are set to be manual for everyone, but doesn't happen that often.

"As far as I know the withdrawals are usually set to manual when sometime they suspect foul play and sometimes for other reasons."

There's never been any issues with my account.

If they suspected foul play, they could've resolved it before 2 hours and 32 minutes had passed.

I'm quite sure NO ONE gets automatic withdrawals anymore.

Are you sure you do? How recently?



"So I just created a new account and it was reset to being automatic again. Thats what I would recommend doing."

First of all, I wouldn't do that without having Nitrogen permanently close my current account.
But why should I have to do that?
There is a problem here, but it's not with my account.

There haven't been any issues with my account either. it was shifted to manual withdrwals randomly or some reason.
I haven't used the site for the past 2- 3 weeks as I was away from home. But was Automatic back then.
Opening a new account was just a recommendation, if you are unable to get help from them. There is only so much you can do. If I was in your position, I would obviously take my business elsewhere. But if I wanted to stick to that website, its what I would have personally done.

[Gogo ppp]

It's very disappointing, as this was absolutely the premier btc book.

[NitrogenSports]

I'd like to clarify a couple of things quickly.

First, we don't recommend starting new accounts. Accounts haven't been "banned", nor have we used the words foul play. We've just added another measure to help ensure your funds are secure. Generally, any withdrawals that are caught for manual review are being processed within minutes.

I'm very sorry that there was a delay overnight last night; I've passed all of your feedback and concerns on to the rest of the team! If you have any concerns about your account, please connect with our Support team - they'll be happy to help.

Thanks,
Jenny

[Gogo ppp]

I can offer some insight later today from my experience - unfortunately I had a use for the coins and this kept me up all night.

Will post some specifics about my 2 withdrawals later today which I feel make some things clear.

[Gogo ppp]

I'd like to clarify a couple of things quickly.

First, we don't recommend starting new accounts. Accounts haven't been "banned", nor have we used the words foul play. We've just added another measure to help ensure your funds are secure. Generally, any withdrawals that are caught for manual review are being processed within minutes.

I'm very sorry that there was a delay overnight last night; I've passed all of your feedback and concerns on to the rest of the team! If you have any concerns about your account, please connect with our Support team - they'll be happy to help.

Thanks,
Jenny

Jenny - I don't believe we will have one person post in this forum that he received an instant withdrawal in the last 2 weeks, perhaps longer.
They are ALL manual.
It doesn't help when you try to make it seem that only some withdrawals are manual.



"If you have any concerns about your account, please connect with our Support team - they'll be happy to help."
They cannot help. I wanted my withdrawal, and it took 2 hours and 32 minutes.
There is no excuse for this.
The cs agent periodically responded to me, but there wasn't much he could do ("It shouldn't be much longer"...2 hours later...).

They received 6 or so Support posts from me during that time. They were fully aware of my situation.