Hi NinjaBitcoiner,
I wanted to come on BT to discuss the particulars of your case and to explain why our team overlooked some key factors when arriving at a decision about your account. I'm also going to clarify our position and explain publicly why in a practical sense we have a policy to charge fees for non active withdrawals.
In your case, you explained clearly to our team both here on BT and via ticketing that you moved your deposit into the system, and while waiting for a confirmation, tried to bet on a tennis event, but by the time it had confirmed, the line was already down. This should have been something our team cross-referenced when you brought your case to us. That didn't happen and we apologize. With proper hindsight we should have corroborated your story with what we knew about your activity. For this reason, we are crediting back the full amount that was charged to you initially for having a non-action withdrawal request.
In cases when an account has very little history with us, it can be difficult to assess user intent when they want to withdraw a non-action balance. I want to clarify that we still do have a fee policy for non-action withdrawals as outlined in Rule 19:
"Nitrogen Sports reserves the right to apply extra processing fees to any withdrawal of funds if an account is not in compliance with our rules, fair play or valid action requirements."
... but that decisions will be assessed on a case-by-case basis and if we can determine to our satisfaction that there was no malicious intent, we will try to avoid charging this fee. The fee is not something that we enjoy charging, but it's a necessary tool in order to cover ourselves for a variety of reasons; both internal and external.
Again, we apologize for the time you spent trying to defend yourself, and we'll be available to you or to anyone else who may have questions regarding this policy.
Thanks,
Your team and you have closed my account after charging 3% for withdraw. I am not able to login as it shows now "invalid username/password". You can refund me 0.024 BTC that was charged to me to the same address i used for deposit. Check your pm.
