That's true I've been playing to Nitrogens before but after some time people keeps complaining and some have an unresolved cases that leads them to getting a negative trust. I really think they should rebuild their trust while doing their promotion at the same time.
Their past players won't keep complaining if they're there to help them and do whatever what was asked in an immediate action. And this time, if somebody still has a complain against them, they are free to be DMed by the complainant and they've left their channels open for actions and support. But I don't see that many do see that they're rebuilding or it's just that the number of their customers are being lowered and not that much complain anymore from forum members.
I can see this site has been around for a long time, but I am amazed that there are many complaints and it would be good if these issues were resolved so that they can further build their reputation.
Reading from the feed back, they've helped but they are requiring too much things for the complainant which shouldn't be because they should make it easier and make every customer they have to be comfortable whether there are problems or none.