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[craym1890]

Haven't played here, but played on the sister site which is owned by the same people. I think this may be relevant for this thread.

In October, I tried to close my account at Nitrobetting because I had a gambling problem. I did not mention this gambling problem explicitly to them, but shouldn't have to. It's embarrassing, but at this point, with my life in shambles, I don't care about admitting it. They refused to close my account after multiple requests. Instead, they said my only option was to wait for the account to go dormant. This is really concerning because A) yes, it is possible for them to close an account, and B) they advertise 'self-exclusion' options on their front page. After requesting my account be permanently closed & shut off on multiple occasions, I lost ~$15,000 USD. Note, I was a losing player throughout my existence here. Never had a winning month. I was very profitable for them. Had I been a winner, my hypothesis is that they would have honored my initial request. I did ask them about this, and they said "at no point did you mention you had a gambling problem". That's true, but I shouldn't have to. My hunch is that upper-level management was not made aware of this situation or else they would remedy this. Instead, mid-level support agents are now telling me to get lost and they have no interest in discussing ethical/moral concerns of mine, which center on them accepting business from someone who tried to self exclude numerous times.

Hi craym1890, please send a DM to our team over at Nitrobetting and send your ID as we take self exclusions seriously.

Thank you.
-Kevin

I wish that were the case; my life would be in a much better position had they done so. I already had an email exchange with their support team and they refused to do anything other than blame me for not explicitly stating I had a gambling problem. My account is finally blocked, but it was 4 months too late. That said, I sent a DM to them with you on copy. I hope you received it, but just now realize that it may not go through since I'm a 'newbie' account.

Hi Kevin - sent you a PM. Cannot contact nitrobetting on twitter; it says DM's not allowed ...from my account, at least. They also don't enable new accounts to DM them on here. Would appreciate if you reviewed my case or got me in touch with someone who can help.

Hi craym, we replied to your DM.

Thanks - I sent the email to nitrobetting as suggested; curious to see whether they take self exclusion as seriously as you mention above!

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[craym1890]

Self-exclusion should be taken seriously by gambling sites. But seriously, they can't break an iron with hands either. If you allow yourself to be excluded from a site, and you then create a new account through an alternative way to gamble, the site can't do much about it. Someone who likes to gamble will sooner or later always gamble, I suspect. There is very little that can be done about it.

I've actually started treatment, so while your statement is correct, this should be handled on an individual basis. When an account asks to self-exclude, it should be cut off immediately. Whether or not the cycle of creating new accounts continues or not is COMPLETELY INDEPENDENT of the request to self-exclude, which should always be honored - immediately - regardless of ANY OTHER CIRCUMSTANCES.

[milewilda]

Self-exclusion should be taken seriously by gambling sites. But seriously, they can't break an iron with hands either. If you allow yourself to be excluded from a site, and you then create a new account through an alternative way to gamble, the site can't do much about it. Someone who likes to gamble will sooner or later always gamble, I suspect. There is very little that can be done about it.

I've actually started treatment, so while your statement is correct, this should be handled on an individual basis. When an account asks to self-exclude, it should be cut off immediately. Whether or not the cycle of creating new accounts continues or not is COMPLETELY INDEPENDENT of the request to self-exclude, which should always be honored - immediately - regardless of ANY OTHER CIRCUMSTANCES.

But still it do ends up on blaming the site because they had deposited again then lost their money again and again.If they do decide on making new account their its their
decision and theres no such thing about being irresponsible on gambling sites which people do really tend to show off.Once you do decide to self exclude then it would
automatically means that you do cut off from the site then why you would tend to make out deposits again?
It is on your own will and there's no one you could blame but only yourself.

[craym1890]

Self-exclusion should be taken seriously by gambling sites. But seriously, they can't break an iron with hands either. If you allow yourself to be excluded from a site, and you then create a new account through an alternative way to gamble, the site can't do much about it. Someone who likes to gamble will sooner or later always gamble, I suspect. There is very little that can be done about it.

I've actually started treatment, so while your statement is correct, this should be handled on an individual basis. When an account asks to self-exclude, it should be cut off immediately. Whether or not the cycle of creating new accounts continues or not is COMPLETELY INDEPENDENT of the request to self-exclude, which should always be honored - immediately - regardless of ANY OTHER CIRCUMSTANCES.

But still it do ends up on blaming the site because they had deposited again then lost their money again and again.If they do decide on making new account their its their
decision and theres no such thing about being irresponsible on gambling sites which people do really tend to show off.Once you do decide to self exclude then it would
automatically means that you do cut off from the site then why you would tend to make out deposits again?
It is on your own will and there's no one you could blame but only yourself.

No, that's wrong. It's on an account by account basis. If someone self excludes and then creates another account and asks to self exclude again, the site has no responsibility for the money lost between those events. If, however, the site refuses to honor a self exclusion request and continues to take wagers, then it's their fault. Otherwise, why even have self exclusion or say that you support responsible gaming?

[milewilda]

Self-exclusion should be taken seriously by gambling sites. But seriously, they can't break an iron with hands either. If you allow yourself to be excluded from a site, and you then create a new account through an alternative way to gamble, the site can't do much about it. Someone who likes to gamble will sooner or later always gamble, I suspect. There is very little that can be done about it.

I've actually started treatment, so while your statement is correct, this should be handled on an individual basis. When an account asks to self-exclude, it should be cut off immediately. Whether or not the cycle of creating new accounts continues or not is COMPLETELY INDEPENDENT of the request to self-exclude, which should always be honored - immediately - regardless of ANY OTHER CIRCUMSTANCES.

But still it do ends up on blaming the site because they had deposited again then lost their money again and again.If they do decide on making new account their its their
decision and theres no such thing about being irresponsible on gambling sites which people do really tend to show off.Once you do decide to self exclude then it would
automatically means that you do cut off from the site then why you would tend to make out deposits again?
It is on your own will and there's no one you could blame but only yourself.

No, that's wrong. It's on an account by account basis. If someone self excludes and then creates another account and asks to self exclude again, the site has no responsibility for the money lost between those events. If, however, the site refuses to honor a self exclusion request and continues to take wagers, then it's their fault. Otherwise, why even have self exclusion or say that you support responsible gaming?

Normal for gambling sites fault if self exclusion wasnt granted on the time the user do request for that thing then its irresponsibility but if its done well but the user
had made out new accounts just to play again then the problem would really be on the user itself, no matter how many self exclusion request would be granted
if he wont able to quit up his addiction then the cycle would really continue no matter what.

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[craym1890]

https://i.imgur.com/ebGrNpe.png

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1 BTC prize for perfect 50 picks.
0.25 BTC for 45+ picks.
0.1 BTC for 40+ picks.

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Please check your PM's -- have not been able to get in touch with your sister company nitrobetting via the methods that you have suggested.


They  responded.

"Hello,

Thanks for your contact.

The access to your products have been disabled. The only access that
remains for your is so you can login and check your records and history.
This issue is closed and you should move on since everything that was
needed to be done has been done.

Thanks for understanding, good luck.

Regards,

Ralph Miller"

Without acknowledging that they flat out lied when they told me they were not able to close the accounts when I initially asked - FOUR TIMES. Once again, this book deflects responsibility and places blame on a customer who tried to opt out.

[NitrogenSports]

WIN THE 1 BTC JACKPOT ON OUR SUPER BOWL 56 Super Prop!

1 BTC prize for perfect 50 picks.
0.25 BTC for 45+ picks.
0.1 BTC for 40+ picks.

Find out how to join.

Please check your PM's -- have not been able to get in touch with your sister company nitrobetting via the methods that you have suggested.


They  responded.

"Hello,

Thanks for your contact.

The access to your products have been disabled. The only access that
remains for your is so you can login and check your records and history.
This issue is closed and you should move on since everything that was
needed to be done has been done.

Thanks for understanding, good luck.

Regards,

Ralph Miller"

Without acknowledging that they flat out lied when they told me they were not able to close the accounts when I initially asked - FOUR TIMES. Once again, this book deflects responsibility and places blame on a customer who tried to opt out.

Please try sending a DM to Nitrobetting's twitter again and make sure to include your User ID.

Thank you.
-Kevin

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[craym1890]

They  responded.

"Hello,

Thanks for your contact.

The access to your products have been disabled. The only access that
remains for your is so you can login and check your records and history.
This issue is closed and you should move on since everything that was
needed to be done has been done.

Thanks for understanding, good luck.

Regards,

[NAME REDACTED]"

Without acknowledging that they flat out lied when they told me they were not able to close the accounts when I initially asked - FOUR TIMES. Once again, this book deflects responsibility and places blame on a customer who tried to opt out.

[NitrogenSports]

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[craym1890]

https://i.imgur.com/OJeXlxh.png

Ready for Dayton 500? get action with Nitrogen Sports.

Hey - could you please have your colleagues at Nitrobetting check their twitter DM's? Sent them a note early this week and no response.
Thanks!

[craym1890]

about 3 weeks after they finally honored my self exclusion request, i get an email from them informing me to "Earn 40 mBTC with our
new Casino Bonus". Yes, they really take self exclusion seriously.

[btcpunter1]

Yes I fully agree Nitro used to be good but they are fast losing their credibility and reputation. I was betting with them for years and now I have been limited to pennies and can no longer bet there. If you are a winning punter then they will treat you poorly. ATM I am fighting to withdraw my remaining funds because of how badly I have been limited as they are trying to accuse me of having multiple account without any proof whatsoever. I would be very cautious of Nitro going forward.

edit - they paid in full but still limited to pennies so can no longer bet there. onto the next bookie.

[bachezy]

Every problem i had with them was fixed after a few days, my stake is limited nowadays but this is a pretty sportsbook nonetheless.

[Japinat]

Every problem i had with them was fixed after a few days, my stake is limited nowadays but this is a pretty sportsbook nonetheless.

They have been here since 2013, so they are really successful to last this long. However, they have some negative feedback too as you can see in their profile, but if you are contented with using the site, then good luck to you and enjoy.

[craym1890]

Haven't played here, but played on the sister site which is owned by the same people. I think this may be relevant for this thread.

In October, I tried to close my account at Nitrobetting because I had a gambling problem. I did not mention this gambling problem explicitly to them, but shouldn't have to. It's embarrassing, but at this point, with my life in shambles, I don't care about admitting it. They refused to close my account after multiple requests. Instead, they said my only option was to wait for the account to go dormant. This is really concerning because A) yes, it is possible for them to close an account, and B) they advertise 'self-exclusion' options on their front page. After requesting my account be permanently closed & shut off on multiple occasions, I lost ~$15,000 USD. Note, I was a losing player throughout my existence here. Never had a winning month. I was very profitable for them. Had I been a winner, my hypothesis is that they would have honored my initial request. I did ask them about this, and they said "at no point did you mention you had a gambling problem". That's true, but I shouldn't have to. My hunch is that upper-level management was not made aware of this situation or else they would remedy this. Instead, mid-level support agents are now telling me to get lost and they have no interest in discussing ethical/moral concerns of mine, which center on them accepting business from someone who tried to self exclude numerous times.

Hi craym1890, please send a DM to our team over at Nitrobetting and send your ID as we take self exclusions seriously.

Thank you.
-Kevin

At this point, I'm going to go ahead and call 'nonsense' on this. I reached out to them on Twitter, and never got a response. Their email responses have been very rude - placing blame on me for wanting to be self excluded. Yes, they finally blocked my access to the site - 4 months after I first requested it. After that, they had the nerve to send me a 'promotional' email. I told them that I shouldn't be receiving those emails, and they told me to just simply ignore them. For those that don't know, gambling addiction chemically alters your brain and the way it works. A simple promotional email isn't easy to just 'ignore' - it causes such a strong temptation. I had reached out to Nitrogen since Nitrobetting wasn't helping and Nitrogen owns them, but now Nitrogen has stopped responding. If this company really, truly cared - as they state here and all over their website - they would have put their money where their mouth is and refunded some of my losses after refusing to close my account.  But it's just lip service.

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[craym1890]

Haven't played here, but played on the sister site which is owned by the same people. I think this may be relevant for this thread.

In October, I tried to close my account at Nitrobetting because I had a gambling problem. I did not mention this gambling problem explicitly to them, but shouldn't have to. It's embarrassing, but at this point, with my life in shambles, I don't care about admitting it. They refused to close my account after multiple requests. Instead, they said my only option was to wait for the account to go dormant. This is really concerning because A) yes, it is possible for them to close an account, and B) they advertise 'self-exclusion' options on their front page. After requesting my account be permanently closed & shut off on multiple occasions, I lost ~$15,000 USD. Note, I was a losing player throughout my existence here. Never had a winning month. I was very profitable for them. Had I been a winner, my hypothesis is that they would have honored my initial request. I did ask them about this, and they said "at no point did you mention you had a gambling problem". That's true, but I shouldn't have to. My hunch is that upper-level management was not made aware of this situation or else they would remedy this. Instead, mid-level support agents are now telling me to get lost and they have no interest in discussing ethical/moral concerns of mine, which center on them accepting business from someone who tried to self exclude numerous times.

Hi craym1890, please send a DM to our team over at Nitrobetting and send your ID as we take self exclusions seriously.

Thank you.
-Kevin

At this point, I'm going to go ahead and call 'nonsense' on this. I reached out to them on Twitter, and never got a response. Their email responses have been very rude - placing blame on me for wanting to be self excluded. Yes, they finally blocked my access to the site - 4 months after I first requested it. After that, they had the nerve to send me a 'promotional' email. I told them that I shouldn't be receiving those emails, and they told me to just simply ignore them. For those that don't know, gambling addiction chemically alters your brain and the way it works. A simple promotional email isn't easy to just 'ignore' - it causes such a strong temptation. I had reached out to Nitrogen since Nitrobetting wasn't helping and Nitrogen owns them, but now Nitrogen has stopped responding. If this company really, truly cared - as they state here and all over their website - they would have put their money where their mouth is and refunded some of my losses after refusing to close my account.  But it's just lip service.

Bumping this to the top as it continues to be ignored

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