mwax321 (OP)
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Activity: 92
Merit: 10
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December 04, 2013, 01:03:44 AM |
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One of the miners I ordered has been "Fulfilled" for almost 2 weeks. It never arrived, and it is "missing" from my order page (I can see it on one page, but not on another).
I never received a tracking number, and I've tried calling, emailing, posting on their forum... No response.
Anyone know how to get their attention?
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goxed
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Activity: 1946
Merit: 1006
Bitcoin / Crypto mining Hardware.
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December 04, 2013, 01:17:49 AM |
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BFL_Emily
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Revewing Bitcoin / Crypto mining Hardware.
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aryer84
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December 04, 2013, 01:38:23 AM |
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BFL_Emily
And good luck with that. In my experience they are dismissive and when they do engage in a conversation, it is your fault for not asking them for a tracking number. |
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mwax321 (OP)
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Merit: 10
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December 04, 2013, 04:51:47 AM |
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How do I get in contact? It seems like every channel of contact I try leads me nowhere. Anyone have email addresses to specific people?
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SgtSpike
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December 04, 2013, 05:02:56 AM |
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Have you tried calling?
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mwax321 (OP)
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December 04, 2013, 05:28:30 AM |
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Yes, nobody answers. I emailed every email I know of theirs (RMA and office), posted on forums, called... Hell I ever posted on their Facebook page. There is nobody around.
They only respond to questions about money they haven't collected yet. Once you give them money, they no longer care.
Example: I emailed them about Monarch upgrade and whether or not I would get credit for FPGA trade-in if I traded up again. Three months later, right before my unit went into production, they emailed asking if I still wanted to do it.
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AmericanBit
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December 04, 2013, 06:44:27 AM |
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One of the miners I ordered has been "Fulfilled" for almost 2 weeks. It never arrived, and it is "missing" from my order page (I can see it on one page, but not on another).
I never received a tracking number, and I've tried calling, emailing, posting on their forum... No response.
Anyone know how to get their attention?
Ive been waiting for someone to shoot up the place personally... |
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mwax321 (OP)
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Activity: 92
Merit: 10
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December 04, 2013, 06:56:57 AM |
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Not the type of attention I'm looking for  |
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nexus99
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Activity: 910
Merit: 1000
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December 04, 2013, 06:58:49 AM |
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One of the miners I ordered has been "Fulfilled" for almost 2 weeks. It never arrived, and it is "missing" from my order page (I can see it on one page, but not on another).
I never received a tracking number, and I've tried calling, emailing, posting on their forum... No response.
Anyone know how to get their attention?
I had the same experience. Today though I got a magical shipping email though. Are you waiting on a Jally? |
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tom99
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December 04, 2013, 07:33:13 AM |
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go to BFL forum use Shutbox if you see any BFL_XXXXX there.
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b!z
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December 04, 2013, 02:03:11 PM |
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You're better off trying to reach Satoshi  |
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mwax321 (OP)
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Activity: 92
Merit: 10
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December 04, 2013, 03:18:14 PM |
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Well I can officially say I got their attention. I got an "order shipped" email early this morning. No apology. No compensation for the stress induced week of nothingness. For anyone wondering how I got in touch with them, I'm not sure. My advice to you is to spam them as I did: - Post a million posts on their message boards (it's VERY laggy, so be patient)
- Post comments on all their facebook posts (especially on their new announcements like "hey! we're all caught up!" "If you're all caught up, where's my order?!?!!"
- Leave a voicemail every day
- Send them emails with catchy titles. Mine was: "My order is missing and you haven't responded in over a week"
- Remember that any justification they give you is no excuse. "This is how the bitcoin industry is...." No, YOU set the standard for all this. There wouldn't be 6 month pre-orders from every company if you didn't pave the way for shitty service!!!!
Pretty sure my emails are what finally got their attention. I really am at a loss for words... I truly expected at the VERY LEAST a free overnight upgrade. |
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BTCNations
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December 04, 2013, 06:37:15 PM |
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i got my tracking numbers without asking
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Xian01
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Activity: 1652
Merit: 1067
Christian Antkow
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December 04, 2013, 08:03:30 PM |
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 Disclaimer: Might only work in Suriname, Jamaica, Trinidad and Tobago, Dominica, Guyana, Barbados, Grenada, Belize, The Bahamas, or other Caribbean countries Does not work in Costa Rica |
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aznatama
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December 05, 2013, 04:42:04 AM |
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File a chargeback, get your money back if it's not past 45-day limit, then go buy somehting else.
Another method... wait a month for them to respond
Last method, file complaint w/ BBB in kansas, and wait 2 weeks for BFL to reply to you
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mwax321 (OP)
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Activity: 92
Merit: 10
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December 06, 2013, 06:30:06 PM |
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File a chargeback, get your money back if it's not past 45-day limit, then go buy somehting else.
Another method... wait a month for them to respond
Last method, file complaint w/ BBB in kansas, and wait 2 weeks for BFL to reply to you
Nobody cares about BBB anymore. Total scam these days... |
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aznatama
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December 06, 2013, 10:08:27 PM |
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Well, whatever it takes. the more actions you do, the better.
I finally got a response, they're supposedly shipping me a replacement unit.
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mwax321 (OP)
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Activity: 92
Merit: 10
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December 07, 2013, 01:34:25 AM |
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I'm pretty sure everyone except the laborers took a 3 week thanksgiving.
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cowandtea
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December 07, 2013, 03:48:15 AM |
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Good luck, they have the worst customer service ever....
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styggson
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December 07, 2013, 07:18:48 AM
Last edit: December 07, 2013, 08:41:27 AM by styggson |
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Not possible i think.
I recieved a broken jalapeno-unit and have tried every channel to get in touch with them.
After some weeks i tried to politely question BFLs customerservice on their open forum
What i recieved was a lifetime ban without any specified reason, and that did not help me at all.
Thank god for KNC
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