marex (OP)
Newbie
Offline
Activity: 4
Merit: 0
|
|
December 10, 2013, 10:14:27 PM |
|
My SEPA withdrawal ended up in a status of "failure", even though previous ones had gone through smoothly. No bank details had changed.
I tried initiating the withdrawal again, but it got stuck in "Pending".
I then requested cancellation by clicking the red X button on the withdrawal page, but it gave me an error: "No change made - Internal error".
Good stuff.
Of course they haven't responded to my support ticket (#10014) either. I got an autoresponder email stating that they have a long backlog of support tickets to go through due to massive influx of new users.
Hire more people to respond to the tickets... geez.
my .2$
Any other folks here with Kraken withdrawal problems?
|
|
|
|
inwantof
Newbie
Offline
Activity: 11
Merit: 0
|
|
December 23, 2013, 03:02:03 PM Last edit: January 17, 2014, 09:00:39 AM by inwantof |
|
Yes, I too am having problems withdrawing from Kraken. I tried withdrawing euros on December 3rd and have still yet to see the money reach my bank account. This is upsetting because I needed that money for Christmas and I assumed from their FAQ that the process would only take 4-5 days. I opened a ticket which went unanswered until I contacted an individual on this site who seemingly works at the company (thank you). I then got a reply saying that the problem would be resolved but it may take an additional 4 weeks. I would steer well clear of Kraken until these problems are resolved.
|
|
|
|
eternalgloom
Legendary
Offline
Activity: 1792
Merit: 1283
|
|
December 30, 2013, 10:58:32 PM |
|
Anyone else experiencing these issues?
|
|
|
|
inwantof
Newbie
Offline
Activity: 11
Merit: 0
|
|
January 08, 2014, 09:00:13 PM |
|
For anyone interested in an update, it's now been almost 4 weeks since Kraken said they would look into my problem. At this point I'm close to writing off the money as a loss as I have absolutely no idea what to do. It's a substantial sum of money which I really really need. In my opinion, don't use Kraken even if your life depends on it...
|
|
|
|
qruze
Newbie
Offline
Activity: 4
Merit: 0
|
|
January 08, 2014, 09:40:30 PM |
|
Which services would you recommend for withdrawing in EUR? Bitstamp?
|
|
|
|
inwantof
Newbie
Offline
Activity: 11
Merit: 0
|
|
January 08, 2014, 10:41:38 PM |
|
Just one that doesn't steal your money. I have no idea to be honest.
|
|
|
|
energeez
Newbie
Offline
Activity: 14
Merit: 0
|
|
January 09, 2014, 03:31:11 AM |
|
what's your verified level ? anyways I can't recommend using Kraken
|
|
|
|
captben
Newbie
Offline
Activity: 7
Merit: 0
|
|
January 11, 2014, 09:35:11 PM |
|
I tried to withdraw funds from Kraken on the 12th Dec and I have not received ANY funds as yet!
They have opened a 'request' number and on the 7th Jan wrote -
' I am sorry for the delay of this investigation and that I haven't updated you about it. The holidays has made this process a slower one than we expected it to be. I will get back to you as soon as I have more information about your funds'.
I started a thread on this in the newbie section and it appears I am not alone on this
Is Kraken bankrupt or just a bunch or criminals - at what point does a delayed bank wire become theft?
Is Kraken an American company and do they come under American law?
|
|
|
|
|
inwantof
Newbie
Offline
Activity: 11
Merit: 0
|
|
January 24, 2014, 11:41:46 PM |
|
So, for anyone interested, I've finally received my money from Kraken a full nine weeks after requesting the withdrawal. I also finally got an informative response to my ticket. Apparently my transaction was part of a bad batch of transactions from December that didn't go through due a miscommunication between Kraken and their European bank. Nevertheless, I think I'm done with Kraken until they can improve their customer service to accommodate their large user base. The poor communication was the worst thing really; being left in the dark and receiving canned replies to your tickets is horrible.
|
|
|
|
Smileyftw
Member
Offline
Activity: 70
Merit: 10
|
|
January 25, 2014, 08:34:07 AM |
|
Kraken is an American company therefore they come under American law
|
|
|
|
Ronnin
Member
Offline
Activity: 110
Merit: 10
|
|
February 03, 2014, 04:00:36 PM |
|
same here: 01-11-14 12:01:35 +0100 Wire Transfer $401.00 $30.00 Pending
|
|
|
|
samba2014
Newbie
Offline
Activity: 4
Merit: 0
|
|
February 03, 2014, 04:01:46 PM |
|
Today withdraw of Bitcoin is after a few hours still pending - I mean not pending in the network. It is still pending to payout by Kraken.com I did try to cancel the withdraw, also no response from the market place. Looks like technical issues. Still little bit concerned about that - keep you informed.
|
|
|
|
|