Coins-E Deposits Not Showing Up

[centricharbinger]

I deposited 10LTC into Coin-E yesterday, no sign of it...

I can see from the LTC address they gave me to deposit into, that the coins were moved a few hours later to another address.

No response from support, have a feeling I'm never going to see them again..

Has anyone else had the same problem or know how else I can get in contact with them?

[1714776750]

1714776750

[centricharbinger]

Another day without a reply... 

Awful service, best avoid them at all costs.

[luckyguy08]

wait ah little bit 

[centricharbinger]

wait ah little bit 

Is this kind of deposit delay normal for coins-e?

[oaks05]

go to deposit not reflecting under support, select litecoin than enter transaction id should show up if there is enough confirmations

[centricharbinger]

go to deposit not reflecting under support, select litecoin than enter transaction id should show up if there is enough confirmations

I don't have the transaction ID, this is the problem unfortunately. I sent the money from BTC-E, so I have no record of the ID. Do you know if I can find it via http://explorer.litecoin.net ?

[oaks05]

open a support ticket on btc-e never used there exchange but they should be able to get you the transaction id, giving them your email/username

[centricharbinger]

open a support ticket on btc-e never used there exchange but they should be able to get you the transaction id, giving them your email/username

This is how far I've got with a ticket I opened yesterday..


Me
Hi,

I'm have problems with this Litecoin withdraw (#xxxxxxxxxx). Can I have the Transaction ID for this? Or tell me where I can get it?

Its not showing up in my coins e wallet.

Many thanks Myles

--------

Support reply:
http://explorer.litecoin.net/address/xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
 Hi successfully sent your coins, you can check this by clicking on the link

--------

Me
Hi,

Thanks for this, but I need to know the transaction ID for this withdraw, I'm have massive problems with coins-e and they want to know the transaction ID. can you tell me what it is please?

Regards Myles

-------

Support reply:
https://btc-e.com/profile#orders_history
transaction history can be viewed here

-------

Me
Hi,

Thanks but this is not what I'm asking for.

I'm after the Litecoins transaction ID for #xxxxxxxxxxx which was a withdraw not a order on the exchange.

Thanks Myles

------

So far I'm not having much luck, hopefully if I ask enough times someone will finally give me the ID 

[centricharbinger]

Had another reply from BTC-E.

> Hi, coins successfully sent. You can check yourself
 > http://explorer.litecoin.net/address/xxxxxxxxxxxxxxxxxxxxxxxxxxxxx
 >
 >

Not what I was hoping for  I assume that asking them for the transaction ID is not unreasonable request?

[centricharbinger]

BTC-E is not giving me the transaction ID, either because they don't have it or don't know how to find it.

Absolute nightmare,

COIN-E still haven't got back to me either. Looks like I've lost these coins

If I don't get a reply from them soon I'm seriously going to go out of my way to ruin their reputation