augustoandrade (OP)
Newbie
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Activity: 16
Merit: 0
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December 20, 2013, 11:15:27 AM |
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I deposited BTC's in my MtGox account, even after i sent my documents to verification and my account verified, i could not withdraw my coins.
I send a lot of tickets to the support, two days ago they stop responding and blocked my account.
Now, i lost $2.5k.
Anybody have passed this? what do you recommend?
(Sorry for my poor english, i'm brazilian)
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Divinespark
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December 20, 2013, 11:23:05 AM |
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How can they steal your money? I thought MtGox has regulatory issues and not scammers
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augustoandrade (OP)
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Activity: 16
Merit: 0
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December 20, 2013, 11:28:44 AM |
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They canceled my account with $2.5k funds, what this means to you ?
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bryant.coleman
Legendary
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Activity: 3696
Merit: 1217
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December 20, 2013, 11:44:18 AM |
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They canceled my account with $2.5k funds, what this means to you ?
This is the first time that I am hearing something like this. What actually happened? Why they should suspend your account without any reason? Did you traded with the dirty coins? |
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hownowbrowncow
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December 20, 2013, 11:44:25 AM |
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Did they block your account or cancel your account?
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Hunterbunter
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December 20, 2013, 12:19:54 PM |
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Looks like they don't know what to do. I'd offer to verify in any other way that you are who you say you are, and all the other accounts you have to be merged etc. |
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wachtwoord
Legendary
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Activity: 2324
Merit: 1125
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December 20, 2013, 12:23:29 PM |
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If they close the account without returning the funds they are thieves.
It's their responsibility to select customers they can provide service to before they deposit. If they cannot deal with Brazil they should say so and not accept business. This is very very bad business ethics by MtGox. But did we really expect anything else from Gox?
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augustoandrade (OP)
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Activity: 16
Merit: 0
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December 20, 2013, 12:27:33 PM |
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Looks like they don't know what to do. I'd offer to verify in any other way that you are who you say you are, and all the other accounts you have to be merged etc. My another account was made 1 year ago, and i deleted when the support guy says that i need to delete. But now, they didnt answer my tickets I will try to offer another way to verify my account, but i send my driver license, identity document, one light bill... I dont know what document i need to send... |
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nathanla
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Activity: 4
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December 20, 2013, 12:27:58 PM |
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I will never use MtGox ever.
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augustoandrade (OP)
Newbie
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Activity: 16
Merit: 0
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December 20, 2013, 12:36:24 PM |
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If they close the account without returning the funds they are thieves.
It's their responsibility to select customers they can provide service to before they deposit. If they cannot deal with Brazil they should say so and not accept business. This is very very bad business ethics by MtGox. But did we really expect anything else from Gox?
I think like you. If they want to cancel my account, i'm okay with this, but return my money/bitcoins... |
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infinitybo
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Activity: 28
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December 20, 2013, 02:11:49 PM |
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It seems that you have 11 days from now to provide the documents they need, that's all.
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Colin Miner
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December 20, 2013, 02:25:38 PM |
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They asked you to send documents to an address in Japan. They say if you don't send them your account will be closed. You should send your documents to Japan or risk loosing your account. |
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Skoupi
Sr. Member
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Activity: 252
Merit: 250
Skoupi the Great
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December 20, 2013, 02:27:50 PM |
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In any case i think that people must verify their accounts first and then deposit any money or coins.
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zevrus
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December 20, 2013, 02:35:18 PM |
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I am sad to hear that
Bitcoin world is full of crime
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mkn0927
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Activity: 8
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December 20, 2013, 02:36:38 PM |
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I read this type of news on a daily basis. People. Keep your cryptos in your own wallet. Please. That's the only way you could have control over your own currency.
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bryant.coleman
Legendary
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Activity: 3696
Merit: 1217
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December 20, 2013, 02:44:25 PM |
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They believe that either you, or someone from your IP is holding more than one Mt Gox account, which is against their policies. There is no other way to solve this. Take the copies of your documents, and get them signed by the district magistrate or someone of that level, and send them to the Mt Gox post box in Japan. |
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wachtwoord
Legendary
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Activity: 2324
Merit: 1125
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December 20, 2013, 02:45:13 PM |
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They believe that either you, or someone from your IP is holding more than one Mt Gox account, which is against their policies. There is no other way to solve this. Take the copies of your documents, and get them signed by the district magistrate or someone of that level, and send them to the Mt Gox post box in Japan. Which in Brazil will probably cost him $2.5k in bribes  |
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bryant.coleman
Legendary
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Activity: 3696
Merit: 1217
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December 20, 2013, 02:59:40 PM |
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Which in Brazil will probably cost him $2.5k in bribes Hmmm.... Depending on the city, It will take anything from $25 to $250 to get them properly attested. At least he will save 90% of his account balance.  |
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tondaS
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December 20, 2013, 03:11:07 PM |
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They asked you to send documents to an address in Japan. They say if you don't send them your account will be closed. You should send your documents to Japan or risk loosing your account. If they are not pleased with the documents, they should send the money back from where OP deposited and close his account. |
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