HASHFAST warranty just TEN DAYS after delivery

[iCEBREAKER]

Who the hell fell for this garbage!! Ten day warranty because people may overclock, basing specs on overclocking.. Rofl

10 days is a fairly standard DOA warranty.  HashFast isn't going to pick up the tab for miners who run their hardware too fast/hot.

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[RickJamesBTC]

Who the hell fell for this garbage!! Ten day warranty because people may overclock, basing specs on overclocking.. Rofl

10 days is a fairly standard DOA warranty.  HashFast isn't going to pick up the tab for miners who run their hardware too fast/hot.

STFU troll. Nobody believes anything you say. Standard warranty? You're fooling yourself. Anything I buy in electronics has at least a 90 day warranty. Are you trying to compare these sales to the shit someone may claim as a "warranty" on ebay? That is not a warranty. Neither is this. This is a scam.

[gmaxwell]

Standard warranty?

Uh. I may be remembering incorrectly, but I believe most states have implied warranties of fitness and merchantability which are difficulty to wave, and cannot be waved for goods sold as new with a duration of something like 30 days.

The rationale goes— "You sold me a Bitcoin miner, but instead gave me a device that works for 10 days and quit. That wasn't a Bitcoin miner, it's a defective Bitcoin miner", and no amount of hand-waving about contract terms changes that fact that what you purported to sell was a miner rather than a defective miner. When you sell someone a "bitcoin miner", for the purpose of mining bitcoin and you know what it's to be used for and they know whats its to be used for and you know that they know that you know what its to be used for— well then it darn well ought to actually be useful for that purpose and one that fails in 10 days isn't by any reasonable standard.

Of course, someone can write anything they like into a contract... but if the contract holds up or if their business can survive the loss of goodwill that would come from screwing people with a defective product— are both other matters.

I'd be pretty surprised if anyone considered ten days "standard"... and, in fact, it seems to be so unusual that googling for the phrase "ten day warranty" brings up this thread (amid a sea of other pages talking about 90 day standard warranties, with 10 days to return RMAed goods).

[Xian01]

10 days is a fairly standard DOA warranty. 

 ^*Citation needed

[Bicknellski]

10 day money back guarantee...

90 day warranty...

Never seen a 10 day warranty on anything electronic let alone anything at all, most are 1 year right?

---------

Why not just admit what is being sold not unlike the BeagleBoard. Most ASIC's should come with NO WARRANTY to be brutally honest given the testing that is not done on the units being offered across the board.

BeagleBoard Hardware Design

These design materials are *NOT SUPPORTED* and DO NOT constitute a reference design. Only “community” support is allowed via resources at BeagleBoard.org/discuss.

THERE IS NO WARRANTY FOR THE DESIGN MATERIALS, TO THE EXTENT PERMITTED BY APPLICABLE LAW. EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR OTHER PARTIES PROVIDE THE DESIGN MATERIALS “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE DESIGN MATERIALS IS WITH YOU. SHOULD THE DESIGN MATERIALS PROVE DEFECTIVE, YOU ASSUME THE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION.

[jspielberg]

The difference being that a beagle board is considered disposable at 150 bucks and readily available.  The baby jet is 50 to 60 BTC and not easy to come by a replacement.   Other than that, I agree.  

Even before the exchange rate jump, the pricing of the item was not in the disposable category.

[jspielberg]

the HF chip will be overclockable hence this is a risk that they have to build into the warranty.

That makes no logical sense.   Also, it has nothing whatsoever to do with KnC.  Intel CPUs can be overclocked too, and they come with a three year warranty. http://www.intel.com/support/processors/sb/CS-009862.htm

sure it does. HF only needs to meet the competition in the asic mining space.  not Intel.  Avalon had no warranties whatsoever and that hasn't stopped ppl from buying their products.

and OC'ing needs to be considered as it is abusive to the equipment as we all know.

We can easily offer a one year warranty for the box, psu, and module (board).

The chip is trickier. We need some way to discourage overclockers from toasting their chips. Offering unlimited replacements for free would be a bad business model.

I'm not suggesting that people overclock this or any chip. But we all know - some people do overclock. Let's not pretend they don't.

I still pledge to have an updated warranty by EOD.

Amy

VP Engineering
HashFast

Amy -

Did the easy one year extension for all parts but the chip get put into effect?

[ninjarobot]

We need some way to discourage overclockers from toasting their chips.

Especially since the chip runs @ 76 degrees *underclocked* according to HF. Combine that with their warranty statement on ambient operating temperature:

Hashfast shall have no obligations for breach of warranty if the alleged defect or non-conformance is found to have occurred as a result of operation in an ambient temperature other than 5-22 degrees Celsius

Also goes to show how much trust they put in their own thermal throttling system built into the chip:

Die has built in thermal controls that allow the chip to pushed to the edge without damaging cores.

[jspielberg]

Getting a year warranty which was mentioned as something they could do easily by their VP of Engineering on the PCB would be worth something.

[eroxors]

A 10 day warranty on a new electronic device is bizarre, makes you wonder about the hardware.

Refurbished electronics typically come with a 90-day warranty and most new components come with a 1-year warranty.

Weird.

[iCEBREAKER]

Standard warranty?

Uh. I may be remembering incorrectly, but I believe most states have implied warranties of fitness and merchantability which are difficulty to wave, and cannot be waved for goods sold as new with a duration of something like 30 days.

The rationale goes— "You sold me a Bitcoin miner, but instead gave me a device that works for 10 days and quit. That wasn't a Bitcoin miner, it's a defective Bitcoin miner", and no amount of hand-waving about contract terms changes that fact that what you purported to sell was a miner rather than a defective miner. When you sell someone a "bitcoin miner", for the purpose of mining bitcoin and you know what it's to be used for and they know whats its to be used for and you know that they know that you know what its to be used for— well then it darn well ought to actually be useful for that purpose and one that fails in 10 days isn't by any reasonable standard.

Of course, someone can write anything they like into a contract... but if the contract holds up or if their business can survive the loss of goodwill that would come from screwing people with a defective product— are both other matters.

I'd be pretty surprised if anyone considered ten days "standard"... and, in fact, it seems to be so unusual that googling for the phrase "ten day warranty" brings up this thread (amid a sea of other pages talking about 90 day standard warranties, with 10 days to return RMAed goods).

You have (perhaps intentionally) left out the key word from my post:

10 days is a fairly standard DOA warranty. 

I've now put that key word in GIANT FUCKING RED LETTERS to better penetrate your jaundiced eye.

http://en.wikipedia.org/wiki/Defective_on_arrival

[amer]

It's too bad there is no way to detect that this chip has been overclocked. No warranty is unfortunate. I would like to hear more about this chip replacement program.

[RickJamesBTC]

$5000 electronic devices are not sold with doa warranties assclown. Like I said earlier, only used equipment sellers offer that.

I like that ice has a glowing ignore button.

[jspielberg]

Ice -

Welcome back!  Happy Holidays....
I don't know if you are associated with HF or have any communications channels with them, but if you could remind Amy of her pledge to easily extend the warranty to one year for the non-golden nonce components like the hashing module, it would be greatly appreciated.

We can easily offer a one year warranty for the box, psu, and module (board).

The chip is trickier. We need some way to discourage overclockers from toasting their chips. Offering unlimited replacements for free would be a bad business model.

I'm not suggesting that people overclock this or any chip. But we all know - some people do overclock. Let's not pretend they don't.

I still pledge to have an updated warranty by EOD.

Amy

VP Engineering
HashFast

I have highlighted the important parts of the pledge.

Thanks...

[gmaxwell]

I'm not suggesting that people overclock this or any chip. But we all know - some people do overclock. Let's not pretend they don't.

Uhhh. If they don't ship with a firmware that enables this, very, very few people will perform the low level hacking to do so.

[Bogart]

Doesn't Eurpoean consumer protection law require a 2 year warranty on electronic goods?  I believe HF offers their products for sale to European customers.

http://www.tomshardware.com/news/Apple-Warranty-EU-year-change,23072.html

[SolarSilver]

Doesn't Eurpoean consumer protection law require a 2 year warranty on electronic goods?  I believe HF offers their products for sale to European customers.

http://www.tomshardware.com/news/Apple-Warranty-EU-year-change,23072.html

Only if HF is selling from a European reseller or has a European division or department.

Stuff you import yourself through customs is not protected by this. Otherwise no Chinese company would ever ship to Europe.

[jspielberg]

Shamelessly self-quoting/bumping for visibility.lll

We can easily offer a one year warranty for the box, psu, and module (board).

The chip is trickier. We need some way to discourage overclockers from toasting their chips. Offering unlimited replacements for free would be a bad business model.

I'm not suggesting that people overclock this or any chip. But we all know - some people do overclock. Let's not pretend they don't.

I still pledge to have an updated warranty by EOD.

Amy

VP Engineering
HashFast

I have highlighted the important parts of the pledge.
Hashfast --- please follow through on your pledge and extend the PCB warranty to 1year.

Thanks...

[GalaxyASIC]

We can easily offer a one year warranty for the box, psu, and module (board).

The chip is trickier. We need some way to discourage overclockers from toasting their chips. Offering unlimited replacements for free would be a bad business model.

I'm not suggesting that people overclock this or any chip. But we all know - some people do overclock. Let's not pretend they don't.

I still pledge to have an updated warranty by EOD.

Amy

VP Engineering
HashFast

Still no reply from HashFast about providing reasonable warranty of 12mo

[jspielberg]

We can easily offer a one year warranty for the box, psu, and module (board).

The chip is trickier. We need some way to discourage overclockers from toasting their chips. Offering unlimited replacements for free would be a bad business model.

I'm not suggesting that people overclock this or any chip. But we all know - some people do overclock. Let's not pretend they don't.

I still pledge to have an updated warranty by EOD.

Amy

VP Engineering
HashFast

Still no reply from HashFast about providing reasonable warranty of 12mo

No... it seems quite clear, that they won't warrant anything they have produced themselves for more than a handful of days.  Speaks volumes for potential future customers (among all the other shennanigans HF has been pulling).