HASHFAST warranty just TEN DAYS after delivery

[Jaymax]

From the T&Cs at https://hashfast.com/checkout/terms-of-sale/

(a)     WARRANTY AGAINST DEFECTS.  Hashfast warrants that under normal use the Products (excluding those referred to in Section 7(b) below) shall, at the time of delivery to Buyer and be substantially free from defects in material or workmanship and shall substantially conform to Hashfast’s specifications for such Product.   Buyer will notify Hashfast in writing of any non-conforming Products within ten (10) days of delivery, otherwise Hashfast will have no further obligation or warranty for such Products.  Such notice will describe in reasonable detail the non-conformance claimed by Buyer.  Delivered Product will be deemed accepted and conforming unless Buyer provides such notice within the ten (10) day period.

[joeventura]

[Jaymax]

Bumping 'cos folk should be aware.

[Dalkore]

To be fair with the company not knowing how you are going to treat the hardware and the amount of over-clocking you will do, 10 days seems sufficient to make sure its mining.   With difficulty rising, people will be doing whatever that can to get the most out of their hardware and likely it would be things that would typically void a standard warranty.   

Maybe you should ask them for a official response to your question so we can read their perspective on why they decided to do this.


Question:  How long do you think they should warranty the devices?

[Xian01]

Let me be the first to say "Fuck everything about that" and "Nothing speaks higher to the quality of your product than only warranting it for 10 days after delivery"

[jspielberg]

Question:  How long do you think they should warranty the devices?

I think it should be inline with the other manufacturer's warrantee.  I think bitfurystrikesback is two years.  I think the shelf live of these machines are probably 6 months of profitable mining (being optimistic).  I would say 1year is a non insulting number.

[kendog77]

With a 10 day warranty, HashFast is basically saying that they don't stand behind their product, so why should I buy it?

I won't buy it with that pitiful warranty.

[tom99]

   If miner died after 10 days of use then some buyers wont get ROI back.

[Jaymax]

Question:  How long do you think they should warranty the devices?

I have no affection for BFL, however:

Warranty: This unit’s system board has a lifetime warranty from manufacture defect or component failure.

https://products.butterflylabs.com/homepage/50-gh-s-bitcoin-miner.html

Warranty: This unit’s system board has one year warranty from manufacture defect or component failure.

https://products.butterflylabs.com/homepage-new-products/600-gh-bitcoin-mining-card.html

[miter_myles]

I'm sure the company sock puppet will be bumping the 92587495 hashfast threads sometime soon and may offer some very valuable consumer insight on this gaff.... ha

[Amy Woodward]

From the T&Cs at https://hashfast.com/checkout/terms-of-sale/

(a)     WARRANTY AGAINST DEFECTS.  Hashfast warrants that under normal use the Products (excluding those referred to in Section 7(b) below) shall, at the time of delivery to Buyer and be substantially free from defects in material or workmanship and shall substantially conform to Hashfast’s specifications for such Product.   Buyer will notify Hashfast in writing of any non-conforming Products within ten (10) days of delivery, otherwise Hashfast will have no further obligation or warranty for such Products.  Such notice will describe in reasonable detail the non-conformance claimed by Buyer.  Delivered Product will be deemed accepted and conforming unless Buyer provides such notice within the ten (10) day period.

I'm talking with our lawyer right now about extending the warranty against defects to a more reasonable 30 days.

Will let you know the results when I have them. I'd expect that will be before the end of today.

Amy Woodward

VP Engineering
HashFast

[Loredo]

With a 10 day warranty, HashFast is basically saying that they don't stand behind their product, so why should I buy it?

I won't buy it with that pitiful warranty.

No.  They're saying they have no reason to stand behind anything for which you've prepaid, but "warranty" is a buzzword the customer pool likes, so they had to make one up.

[Xian01]

I'm talking with our lawyer right now about extending the warranty against defects to a more reasonable 30 days.

 You still don't get it, do you ?

 You're wasting all of our time if you don't at least consider a standard 90 days, or 1 year at the very least.

[minternj]

It really should at least coincide with the MPP. How else can you make ROI if the product stops working?

[AsicShill]

I'm talking with our lawyer right now about extending the warranty against defects to a more reasonable 30 days.

Will let you know the results when I have them. I'd expect that will be before the end of today.

Amy Woodward

VP Engineering
HashFast

@Amy
Hmm... when you talk to the lawyer you might want want to run past them if they think it is a good idea to have a warrantee that is shorter than the terms of the MPP.  Seems like you have a disconnect there (90 days vs 10 or 30).

[Loredo]

I'm talking with our lawyer right now about extending the warranty against defects to a more reasonable 30 days.

 You still don't get it, do you ?

Oh, they get it, all right.  From the get-go, now for the third time I have to use the phrase "too clever by half."   They were going to see if they could slip 10 days by.  Got noticed.  Now they'll up the bidding, until the uproar fades.  

Hashfast is likely the last of the pre-order phase of the asic revolution. (I think cointerra won't make it out of the starting gate now.)  It's not likely they'll have an on-going business chance to return to the well again, so they have to pump as much out now as they can.    

[jdebunt]

30 days? How about 12 months, if you're so certain about your products?

[pacojones]

30 days? How about 12 months, if you're so certain about your products?

30 days seems really short for a $4500 computer product - don't most warranties on computer equipment last at least a year??  Even if they offered to sell an extended warrenty it seems like a better idea then putting it at 10 days!  Seriously - if I had it for 11 days and it started on fire and they told me they wouldn't cover it (even though I was operating in all the "appropriate" conditions) I'd be seriously pissed off!  Thanks for catching this...

[cypherdoc]

has KNC represented that you can overclock their chips?

[Jaymax]

has KNC represented that you can overclock their chips?

Relevant to HashFast warranty how?