CampBX lost my money order... Beware. Do not send them money orders.

[colinistheman]

I just wanted to warn people out there.

I sent a money order to CampBX for $1000 on December 19th. I sent it with Certified Tracking which means a signature is required. Also, for the record, I had followed their instructions VERY carefully, printing my username and email address on the money order in very legible printing.

The tracking number shows delivery on December 23, 2013.

Today (January 7, 2014) is 2 weeks later  and still no sign of the money in my CampBX account.

I opened a support ticket and was told "the accounting department is closed during the holidays and they would look into it on Monday".

Monday was yesterday. They never got back to me.

So I tried reaching their online chat tech support, and I reached someone. They told me they couldn't find record of it and I had to go to the post office and put a trace on the money order and get a printed copy of the front and back of the money order.

This can take many weeks, and may not work at all.

This is a lot of wasted time and potentially stolen money.

Now I have to waste more time going to the post office and spend more money to get a trace to prove that I sent it.

I might have just lost $1,000 to CampBX. Beware.  I will never send them a money order again.

And just for the record I have sent them many thousands before and all went just fine. But you can't just "lose some money orders".



See full chat history below and what the tech support guy said.

[colinistheman]

And just for the record here is my chat log:



Your Question: I cannot see money deposited in my campbx account but tracking number shows delivery 2 weeks ago.
Please wait and one of our operators will be with you shortly.
You are now chatting with Vinny K (Helpdesk Manager) - General
06:07Vinny K: please give me exact amount
06:07Colin: Hello. it was for $1,000.00 USD
06:08Vinny K: MO or Check
06:08Colin: Money Order
06:08Vinny K: ok
06:08Colin: Here is a picture with all the information:
06:08Colin: (link given with picture of exact money order stub, tracking number, and delivery shown)
06:08Colin: That should help make it easy
06:09Colin: Do you see it?
06:09Vinny K: Please provide me your user id and email ID for aunthetication
06:09Colin: user id: (username given)
06:09Colin: email id: (email address given)
06:11Vinny K: wait
06:11Colin: Ok
06:11Vinny K: have you create any ticket for this issue???
06:11Colin: Yes but it is not answered
06:12Vinny K: let me check out
06:12Colin: Ok I really appreciate it
06:12Vinny K: please give me your ticket ID
06:12Colin: Ticket: #EMD-768-xxxxx
06:13Colin: He said something about "receiving a check for $150 on the 23rd." but that is not correct. It was a money order for $1000 on the 23rd.
06:15Vinny K: no sir we are checking with our banks give me some more time
06:15Colin: How long will it take to check?
06:18Vinny K: hold on
06:23Colin: Ok
06:24Vinny K: Hi Colin, did you write your username and email ID on the face of the MO?
06:25Colin: Yes, I did.
06:25Colin: Very clearly
06:25Vinny K: Let's do one thing - please ask USPS to provide you a trace on the MO.
06:25Colin: I have sent money orders to campbx several times before and no problems
06:25Vinny K: They will give you a letter with a scanned copy
06:25Colin: Do you not see the money ever getting into your bank account?
06:25Vinny K: Forward that copy to me and I will get the issue resolved for you
06:26Vinny K: No we do not see the MO on our logs
06:26Colin: I see..
06:26Colin: It takes 60 days to do a trace
06:26Vinny K: Since we process a high volume of MOs, a scanned copy will help us narrow down the exact date our bank processed it
06:27Vinny K: No - you can request a trace right away. 60 days is for cancellations.
06:27Colin: I see.
06:27Colin: Okay I will get a trace and I hope it is very fast for them to do this
06:27Colin: because this is a lot of money
06:28Colin: I am shocked that it was lost by campbx
06:28Vinny K: absolutely
06:28Vinny K: We will trace it down for you
06:28Vinny K: You will get trace results in 2-3 days
06:29Colin: Ok, so you are saying it is possible for me to go to the post office to do a trace, and they will give me a copy of the scanned money order?
06:31Vinny K: Exactly
06:31Colin: Ok.
06:31Colin: Bye

[Jcw188]

Bunch of imbeciles over there.  they either are dealing with a stupid bank, or they are lying like crazy, because many others are having similar issues.  I would stay away from CampBX.  Listen, I had a major problem with them.  They used to be fine for me too!  But something has happened, I assume it's too much volume but I fear the worst.

[ZipThru]

STAY AWAY FROM CampBX! I initiated a wire on 12-15-2013 for $16,000 USD and they never sent the wire but claimed they tried and it failed so I sent them proof that they did not even try to send it and they quit responding to my support tickets. They are selectively scamming people! Search a little more about them and you will see. Check their Facebook, nothing but complaints of people not getting their money.

So I tried reaching their online chat tech support, and I reached someone.

….. How do you get them to respond to a chat?





---------EDIT----------UPDATE----------EDIT----------UPDATE----------EDIT----------UPDATE----------EDIT----------UPDATE----------EDIT----------UPDATE---------

AS OF TODAY 01/09/2014 THEY HAVE RETURNED THE MONEY TO MY CampBX ACCOUNT! I CAUGHT THEIR CHAT SUPPORT (VINNY K.) ONLINE AROUND MIDNIGHT EASTERN TIME AND HE CORRECTED THIS ISSUE WITHIN A FEW HOURS! NEEDLESS TO SAY INSTEAD OF RETRYING THE WIRE AGAIN I JUST PURCHASED BTC AND TRANSFERRED THEM OUT OF THERE. MY FINAL CONCLUSION IS THAT THEY ARE JUST VERY VERY INEXPERIENCED WITH RUNNING A COMPANY WITH THE VOLUME THAT THEY HAVE BEEN HIT WITH. GOOD LUCK TO THE REST OF YOU!!!!

[colinistheman]

Bunch of imbeciles over there.  they either are dealing with a stupid bank, or they are lying like crazy, because many others are having similar issues.  I would stay away from CampBX.  Listen, I had a major problem with them.  They used to be fine for me too!  But something has happened, I assume it's too much volume but I fear the worst.

I agree... it's VERY poor business to lose peoples' money. That is about as poor of service as it gets.

The worst thing is, then I have to pay more money to trace it, because they lost it!

I will never send CampBX money again and I advise others not to. You may think that it won't happen to you, but I thought the same thing until it happened to me. You are taking a gamble with your money when you send it to CampBX. They may take the money and you will get nothing. It's not every time, but it is a real chance nonetheless.

[colinistheman]

STAY AWAY FROM CampBX! I initiated a wire on 12-15-2013 for $16,000 USD and they never sent the wire but claimed they tried and it failed so I sent them proof that they did not even try to send it and they quit responding to my support tickets. They are selectively scamming people! Search a little more about them and you will see. Check their Facebook, nothing but complaints of people not getting their money.

So I tried reaching their online chat tech support, and I reached someone.

….. How do you get them to respond to a chat?

I went to campbx.com, clicked on "Help Desk" and in the bottom left corner is a "Live Support" Button. I had always seen it "offline" until yesterday. It was very early in the morning, around 5am EST when the button actually said "online" and I reached them. Possibly because the tech support is based in India? Hope this helps.

[Geremia]

See my thread here.

[Geremia]

CampBX went way downhill after they ceased Dwolla support. I wonder if that had anything to do with it?

[not.you]

See my thread here.

Or mine here

[Jcw188]

Yeha, I'm wondering if the removal of Dwolla, and I think they don't even do bank deposits anymore, has severely limited their funds.

[smurf2094]

I've sent over 10-20 money orders to them and they've all gone through within 8 days max.

I sent them a MO for $500 December 30th, should've got to their office around last week, and my money still has not been funded.

And their chat support is offline right now. If it doesn't go through I am done with campbx.

As a matter of fact, after reading everyone's bad experiences, I think I'm done now.

Does anyone know another place that accepts cash/money orders? Please don't say localbitcoins.

[smurf2094]

I guess I'll have to go with localbitcoins, I didn't think it was legit but I did some reading.

Just do a cash deposit from any bank to the seller and I get my coins.

[Geremia]

I guess I'll have to go with localbitcoins, I didn't think it was legit but I did some reading.

Just do a cash deposit from any bank to the seller and I get my coins.

Yes, one-on-one, in-person transactions are definitely more trustworthy.

[Jcw188]

I've sent over 10-20 money orders to them and they've all gone through within 8 days max.

I sent them a MO for $500 December 30th, should've got to their office around last week, and my money still has not been funded.

And their chat support is offline right now. If it doesn't go through I am done with campbx.

As a matter of fact, after reading everyone's bad experiences, I think I'm done now.

Does anyone know another place that accepts cash/money orders? Please don't say localbitcoins.

coinmkt

has low volume but it has been good to me.  prices won't be great but at least you'll get your BTC and money.

[smurf2094]

Can anyone sue campbx..? I mean they are literally stealing tons and tons of money.

[Jcw188]

Yeah, you can sue them in Georgia, I had looked into it.  You'll either need to hire a lawyer there (you can probably get a cheap one, just look for a small firm) or do it yourself if you live in the area.  How much do you have at stake that they took from you? 

[smurf2094]

Yeah, you can sue them in Georgia, I had looked into it.  You'll either need to hire a lawyer there (you can probably get a cheap one, just look for a small firm) or do it yourself if you live in the area.  How much do you have at stake that they took from you? 

haha just $500, nothing that serious, but still.

[Geremia]

Can anyone sue campbx..? I mean they are literally stealing tons and tons of money.

Yes, it's been 2½ months, and they still haven't "found" my "lost" BTC!

[Geremia]

From the whois database for "campbx.com":

Registrant Street: P.O. BOX 0823-03411
Registrant City: PANAMA
Registrant State/Province: PANAMA
Registrant Postal Code: NA
Registrant Country: PA
Registrant Phone: +507.8365503
Registrant Phone Ext:
Registrant Fax: +51.17057182
Registrant Fax Ext:
Registrant Email: EB075B3089E248ECBE6C0FA86E54B815.PROTECT@WHOISGUARD.COM

Would anyone like to call long-distance to Panama?

Geremia, this record is for "Whoisguard" company, which is an intermediary protector for the domain CampBX.com.  CampBX is based in Alpharetta, GA.

We have recovered all BTCs from D-DoS time and resolved those tickets in February.  Your issue may be something different and our sys admin will review and resolve it shortly. 

"Keyur @ Camp BX" is a Bitcointalk.org user.

I didn't know they were struggling with a DDoS attack.