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Author Topic: Cloudbet SCAM? Refusing to payout  (Read 250 times)
kraac
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May 21, 2018, 03:42:46 PM
 #1

I have been using cloudbet for a while without any issues but now after first big winning they decided to close my account. As reason, as you can see in the image I attached, they put that I had more than one account which is a lie.
Last few days I was in Serbia to visit my friends and watch EuroLeague Final Four and yes, I bet over my friends Network(as I didn't have any) some picks, same as he did, but that is the only time that I didn't use my own network and that is not a reason to close my account and confiscate all winnings.
So I am asking kindly here Cloudbet agent to recheck my account and he will see by himself that their statement that I had more than 1 account is not true.
I will post this here, keep you posted and also send to PM of Cloudbet account here on Bitcoin Talk.
Just to add, deposit to account was around 0.2 bitcoin and after lot of picks and days I managed to get it up to around 3 bitcoins and it seems that they just dont want winner. However, this is not a way.
I expect update on this matter and will not let this go easily, will keep you posted!
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May 22, 2018, 07:40:49 AM
Last edit: May 22, 2018, 08:08:47 AM by brokk
 #2

I'm experiencing the same, I'm really scared now that you posted this, in my case I had a pending withdrawal of about .35 btc for over 3 days, live chat didn't gave me a proper answer only that the department in charge "didn't answer yet" and that I had to wait an answer from them, I got tired of waiting and I canceled it and made another withdrawal but this time smaller (about .15) to see if maybe it goes thru faster or something, idk, still pending for over 12 hours now.

Edit: withdrawal just confirmed  Grin
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May 22, 2018, 08:10:17 AM
 #3

got some delay on my payout tho , just need to wait
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May 22, 2018, 08:58:23 AM
 #4

Hi Kraac,

I just replied to your message on our Cloudbet thread in the gambling section, but in case you miss it I thought i'd stop by here too.

Firstly, thanks for getting in touch, and sorry to hear you have problems with your withdrawal. I have sent your posts from your 'betexpert2018' account and have sent your details on to our support teams for investigation. You should receive an update soon, but please PM me on here if you have any further concerns or delays.

Many thanks
Peter @ cloudbet


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May 22, 2018, 08:59:39 AM
 #5

@tkmremi Has your withdrawal been processed or would you like me to look into this for you?

Many thanks
Peter @ Cloudbet

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kraac
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May 22, 2018, 09:56:30 PM
 #6

Thanks for update, but as I said I will continue to pursue this as it is ridicilous acussation.
I asked in private what happens with balance from locked account and I still wait answer.
Will keep u guys updated
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May 23, 2018, 04:33:35 PM
 #7

It's always interesting to see why gambling sites always delay or withhold withdrawals.

I do think a Decentralized Betting Blockchain Solution is definitely needed.

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May 24, 2018, 09:18:18 AM
 #8

Hi all, just wanted to give an update to this situation which was addressed on our Cloudbet thread in the Gambling section: https://bitcointalk.org/index.php?topic=333552.new#new

@betexpert2018/Kraac - I have discussed your issue with our Support Team, and despite your explanations I can confirm that your account will remain blocked. The issue is not about whether you shared an IP, but that you created two separate Cloudbet accounts.

The use of multiple accounts breaches our terms and conditions, specifically: 5.1.9.2: Only one account per customer/IP/household is allowed. Our T&Cs are unambiguous in relation to the use of multiple accounts, and we encourage all players to familiarise themselves with them when signing up to Cloudbet.

Your main account is still active enabling you to access our services, but please refrain from creating duplicate accounts in future. If you are still unhappy with the decision you are are of course entitled to bring the matter to our ADR and we will be happy to cooperate with any investigation, we can provide them with our findings and their decision would be final.

@Joel_Jantsen - I cannot discuss the specifics of a player’s account or personal details via a public forum, but rest assured this has been thoroughly investigated and we are certain that an intentional breach of our T&Cs took place which are explicit in prohibiting the creation of multiple accounts, which is what happened here. The player’s explanation does not address that simple fact.

The player has also received an email response from our support teams and has been in direct contact with me via Twitter DMs.

In situations like this we always take time to study the facts and whenever reasonable give the player the benefit of the doubt wherever possible. The Bitcoin casino and sportsbook industry is a fairly small but well-connected community, and we know that no legitimate operator would survive long by taking advantage of their player base.

Many thanks
Peter @ cloudbet

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Kukulelema
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May 31, 2018, 10:06:19 PM
 #9

Hi,

no I will say story about Cloudbet. Cloudbet is scam. Dont trust to this bookie. Tiger Tree Holdings say that Julka Vucinic is owner. I was on adress, Julka Vucicnic is stole identity and falsification ID for owner of Tiger Tree. Police was reported about this. This is first problem for Cloudbet. I inform all newspapper in Montenegro and also my lawyers make claim for Cloudbet.

They write about my 2 accounts??!!  Cloudbet write this on forum

Your main account is still active enabling you to access our services, but please refrain from creating duplicate accounts in future. If you are still unhappy with the decision you are are of course entitled to bring the matter to our ADR and we will be happy to cooperate with any investigation, we can provide them with our findings and their decision would be final.


One day after:

Hi,

We’re writing to inform you that your account has been closed due to a breach in our terms and conditions, specifically the following:



5.1.9.2. Only one account per customer/IP/household is allowed. If you attempt and/or successfully open more than one account, all of your accounts may be blocked, suspended or closed and any bitcoin credited to your account frozen.



&

7.14. Should Cloudbet become aware that you have placed a number of bets from different accounts you have irregularly opened, all bets will be voidable at the unfettered discretion of Cloudbet.  Cloudbet retains the right to take further action as it deems necessary.



Therefore, your account has been permanently suspended, any funds accrued through bets placed against our terms have been frozen.



Please refrain from creating any further accounts with Cloudbet.





Day before you say me that I have 2 accounts, my friend have one account, I have one account, when I was in Serbia he connect on my Network and you say that I have 2 accounts. You locked him 2,92BTC, and write me main account is okay, everything is okay and day after you say me that I put number of bets from different accounts??? Hahahah, you have stupid explanation. You nothing answer on my mail, you locked my account with 0.92BTC, my friend with 2,92. This is about 30,000Euro! This is scam, other client be carefull, dont open account on Cloudbet. They havent licence, only with lawyers. Police was reported about this situation. We will see what now!
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May 31, 2018, 11:05:27 PM
 #10

Game Protect informs since 1,5 years about Cloudbet scam has no license!

But unfortunately many players continue to fall into this trap!

No, illegal casinos can not have juridical valid terms and conditions! Hence, their reference to their T&C to steal your Bitcoins is nonsense! Cheesy

Game Protect - Online gambling consumer protection service
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June 01, 2018, 02:01:11 PM
 #11

@Kukulelema/betexpert2018/Kraac Your case has already been made to our ADR, we cooperated fully with their investigation and provided them with the evidence we had collected of your activities. They sided with Cloudbet and their decision is final, because of this we won't be in contact regarding your case again.

Ronnie @ Cloudbet

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June 03, 2018, 12:59:45 AM
 #12

@Kukulelema/betexpert2018/Kraac Your case has already been made to our ADR, we cooperated fully with their investigation and provided them with the evidence we had collected of your activities. They sided with Cloudbet and their decision is final, because of this we won't be in contact regarding your case again.

Ronnie @ Cloudbet
What is your ADR and where is their decision?

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June 04, 2018, 10:04:02 PM
 #13

@Kukulelema/betexpert2018/Kraac Your case has already been made to our ADR, we cooperated fully with their investigation and provided them with the evidence we had collected of your activities. They sided with Cloudbet and their decision is final, because of this we won't be in contact regarding your case again.

Ronnie @ Cloudbet






Where is results of your investigation? Why you write on your site for licence Tiger Tree and put Julka Vucinic like owner. I visit Julka Vucinic. You stole her identity, she reposrt all to police. You are scam, stole money. You can see many topics on bitcointalk forum about your bookie. What is ADR? On your site is E Gambling Montenegro have licence for you.
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August 03, 2018, 01:39:45 PM
 #14

CLOUDBET IS ONE MASSIVE SCAM

DONT DEAL WITH THEM, YOU WILL ONLY LOSE YOUR MONEY

CHEAP GOOGLE VOICE ACCOUNTS, TORRENT INVITES, E-BOOKS, AND MANY MORE - PM ME
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August 15, 2018, 08:22:41 AM
 #15

i think i get scammed too. Deposit, won, no access to my Account. I will write it in Facebook, Twitter and Forums.
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August 29, 2018, 08:35:50 PM
 #16

I write for Cloudbet before 3 months they hold my 6 BTC, they are scam from Montenegro. Dont open account on they site. They havent licence from Montenegro, they stole identity from Mirka Vucinic, they wash money, I dont know what police work in Montenegro.
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August 30, 2018, 01:15:03 AM
 #17

Cloudbet is definitly a big scam, I bet 0.1 btc ( 600$ ) win 0.3 BTC (1800$) they closed my account without any reason

We should  go to the police,  cloudbet  must be closed and their  staff must be sent to JAIL
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August 30, 2018, 02:33:37 AM
 #18

Cloudbet is definitly a big scam, I bet 0.1 btc ( 600$ ) win 0.3 BTC (1800$) they closed my account without any reason

We should  go to the police,  cloudbet  must be closed and their  staff must be sent to JAIL

Open your own case accusations topic and post your case there.

That way maybe somebody here will finally see HOW BIG IS CLOUDBET SCAM

CHEAP GOOGLE VOICE ACCOUNTS, TORRENT INVITES, E-BOOKS, AND MANY MORE - PM ME
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January 02, 2019, 04:49:38 PM
 #19

I have been using cloudbet for a while without any issues but now after first big winning they decided to close my account. As reason, as you can see in the image I attached, they put that I had more than one account which is a lie.
Last few days I was in Serbia to visit my friends and watch EuroLeague Final Four and yes, I bet over my friends Network(as I didn't have any) some picks, same as he did, but that is the only time that I didn't use my own network and that is not a reason to close my account and confiscate all winnings.
So I am asking kindly here Cloudbet agent to recheck my account and he will see by himself that their statement that I had more than 1 account is not true.
I will post this here, keep you posted and also send to PM of Cloudbet account here on Bitcoin Talk.
Just to add, deposit to account was around 0.2 bitcoin and after lot of picks and days I managed to get it up to around 3 bitcoins and it seems that they just dont want winner. However, this is not a way.
I expect update on this matter and will not let this go easily, will keep you posted!

Withdrawal .999BTC as many times you want, it will be instant. if you withdrawal more than 1BTC it could be up to 45 minutes to 6 hours wait time at most. I've been using cloudbet since 2014 and never have a problem with them. They never scam me. I bet you already got your coins thats why you have not updated this post. It's better than fortunejack to be honest with you. I played fortunejack today and all their bonuses are nothing but slot no table bonus.
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