I imagine contacting them would be your best bet. Your coins are probably still there, but if your balance doesn't reflect it, you won't be able to get at them without human intervention.
Yes I messaged them yesterday before I went to sleep on their support section and via twitter.
I don't really know anything about the people that run the site? Do you think they will get back to me?
0.09 btc is still showing in my balance but is locked I can't use it for any orders and the 1.1btc/60000 Doge is gone completely.