Poloniex Verification issues

[kabit9]

Today my Poloniex a/c was frozen telling me to complete verification.  I have a good amount of BTC there.  Tried the verification a few times but it doesn't go through... any tips?

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[squallw]

My account just got FROZEN some minutes ago too with no reason  

I verified my account and it was very quick, took like 5 minutes to get verified, but my account still FROZEN.

I opened a ticket but many people said that they won't answer or took months to solve  

[sheenshane]

Don't put any amount of bitcoin or even tokens and altcoins in exchange that you will never have done yet the verifications it may causes a problem soon if you are going to withdraw your fund on that said exchange site.

OP, all you have to do is just wait or just contact there support team regarding that matter but it takes more time to wait.

Poloniex is one of the trusted exchange they have many clients to fix a daily problem I think you should wait.
But personally I tell you, I never used this site.

[Lisander]

My legacy account also frozen. Verification didn't help.

[ultimanz]

Got the same thing. I verified but funds are frozen. Frustrating.

[painmaker]

This is insane! Also got my legacy-account locked. I had tried to get verified in the past but after a while the verification process was simply aborted without notice so i finally accepted my non-verified status as the way to go with polo.

Polo won't even let me place orders within their ecosystem effectively confiscating all i got there... strange policy, i would at least have expected to get a notification for such measures...  

Do they think there are not other exchanges now that they got adopted by circle?

update: The forced verification went through (profile-page says i'm verified) in minutes for me but sadly, the account remains frozen even afterwards.

update2: finally de-frozen after several hours 

[European Central Bank]

https://twitter.com/WhalePanda/status/1000639053279178753

looks like they're having the final cull of old accounts. considering their toxic attitude to 'legacy' accounts if i had one i would've closed it anyway.

i guess the frozen will have to wait until the backlog is cleared. poloniex have no excuse to freeze you after verifying, looks like they did it anyway.

but it also sounds like long verified accounts are getting frozen too. despite their big bucks poloniex aren't doing much about the welfare of their customers.

[BillRizer90]

My verification went through aswell but my account is frozen too.

[tf315]

Have had a ticket open for 150 days regarding their BS verification process with zero response. Had hopes the Circle acquisition might help but it hasn’t made any difference.

Real assholes for locking all these accounts on a Sunday over a holiday weekend.

[Clavulanic]

Today my Poloniex a/c was frozen telling me to complete verification.  I have a good amount of BTC there.  Tried the verification a few times but it doesn't go through... any tips?

I've also experienced that with yobit last year, but it has been verified after 7 to 8 hours of waiting. The tips that I can provide you is, you should wait and be patient, because there were times that your transaction is not that fast to confirm as expected due to miner issues. Probably there's a problem with their exchange site that's why those frozen verification occurs, so you better contract their support group for this issues and I am confident that you will be attended immediately.

[sheenaedago]

My verification went through aswell but my account is frozen too.

If I were into that circumstances, I will be disappointed with the exchange site's support administrators. Because they hamper the busy people's expectations to gain profit for purchasing coins for their trading plans. With regards to the frozen account, I think you need to wait until such time the support admins will attend your concerns.

[ap1]

Same here. Verified but still frozen, opened tickets and no response for hours as expected... 

[andresnrg]

Hello everyone.

I have the same problem , i have verified my account , it is verified at this moment but still frozen and cannot trade.
Ticket is raised for more than 4 hours but no response.
If anyone finds out anything please let us know .

[iqronik]

Same shit here - verified in like 5 mins and still have this red frozen message ((
They sent an email your account has been verified but left it frozen, stupid as hell

[andresnrg]

I hope they fix this soon, there are a lot of users affected.
I need to withdraw asap

[iqronik]

Same shit here - verified in like 5 mins and still have this red frozen message ((
They sent an email your account has been verified but left it frozen, stupid as hell

Hehe, got account unfrozen and verified in 1 hour after submitting a ticket
(no reply to ticket, but account is ok now )

Just wait a few hours after verifying, and if its still frozen - write a ticket to support

[BillRizer90]

Same shit here - verified in like 5 mins and still have this red frozen message ((
They sent an email your account has been verified but left it frozen, stupid as hell

Hehe, got account unfrozen and verified in 1 hour after submitting a ticket
(no reply to ticket, but account is ok now )

Just wait a few hours after verifying, and if its still frozen - write a ticket to support

My account is okay aswell now.

[magneto]

Today my Poloniex a/c was frozen telling me to complete verification.  I have a good amount of BTC there.  Tried the verification a few times but it doesn't go through... any tips?

You should have honestly known that this was coming, because at the start of the year in January poloniex already issued some statements saying that legacy accounts will no longer be able to trade without verification.

By "not going through", do you mean that your verification was rejected, or that poloniex is just ignoring your verification altogether?

In both scenarios, you will need to let support know. There doesn't seem to be much of a delay with verification requests right now, so I suspect that your case is probably the former. Perhaps try telling them to verify you manually, or something like that.

[IconFirm]

I'm a verified user, but I have to say that this exchange is the absolute worst. Their verification process is useless & you are forced to jump through burning hoops & hassle support to get the thing done. This is the only centralized exchange I use & from my experience with them so far it will be my last. I only use them for 3 coins & currently all 3 of those wallets are disabled - including their BTC wallet.

I also have a missing BTC deposit from 8 hours ago that is confirmed on the network with no reply from support.

Avoid this place like the plague. If I get my coins back I will never use a centralized exchange again, especially one that wants documentation - it's just not worth the risk or hassle.

[kodtycoon]

I've also experienced the same thing, I just do the requested verification and after a few days no change on my account, then next I complained by making a ticket there, after the talk with support and asked to provide proof and I just do as they ask and finally my account back again and my funds can be withdrawn. After everything is done now I have left the poloniex and switched to some of the exchanges.