[Supp] Bitcoin.de - the support thread for spanish customers

[C. Bergmann]

Dear Bitcoiners of Spain,

this is the thread for your questions about trading Bitcoins on bitcoin.de. Feel free to ask what you want to ask. Critics and propositions are welcome. If you have problems, I can help you or contact someone who can. I am curious how our business works for you.

To my misfortune I am unable to speak spanish. So please let's talk english.


For those who don't know – some words about our marketplace:

[C. Bergmann]

said to here this. Thank you for the information. Can you tell me about your options and your problems with them? I will send this to our stuff and talk with them ...

we have a forum which has since some days an english section: https://forum.bitcoin.de/forumdisplay.php?f=31 -- Maybe you meet there some other people from spain who have solved the problems ...

I heard from swiss customers they went to a notary's office to receive an official authentication document ... but I have to admit this is not ideal.

[fabianhjr]

Shouldn't this thread be at least translated to Spanish?
https://bitcointalk.org/index.php?topic=431611.0
¿Qué no el hilo devería ser traducido por lo menos al español?
https://bitcointalk.org/index.php?topic=431611.0

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Shouldn't this thread be at least translated to Spanish?
https://bitcointalk.org/index.php?topic=431611.0
[hr]
¿Qué no el hilo devería ser traducido por lo menos al español?
https://bitcointalk.org/index.php?topic=431611.0
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[ExDream]

Si posteais en el foro español, hacedlo en español, por respeto a los foreros que no entienden ese idioma y porque nuestro idioma es el mejor. De otro modo vais a perder muchos clientes potenciales.

550 000 000 de hispanohablantes lo avalan.

[elbill]

I was a customer with over 2000 bitcoins sold and over 200 positive feedback, and even then my information and verification of my bank has been insufficient to verify my bitcoin.de account, dont even allowed to close my account. Great service but a complicated policy of verification.
I expected a service adapted to europe, but maybe is only intended to germany

--

Yo era un cliente con más de 2.000 bitcoins vendidos y más de 200 comentarios positivos, e incluso entonces mi información personal y la verificación de mi banco han sido insuficientes para verificar mi cuenta en bitcoin.de, ni siquiera me permitieron cerrar mi cuenta. Magnífico servicio, pero una política de verificación demasiado complicada.

Esperaba un servicio adaptado a europa, pero tal vez sólo está pensado para alemania.

[C. Bergmann]

Hallo everyone,

our service doesn't aim to cover only germany. We welcome customers of whole Europe.

I talked to our support-chief about your verification-problem. We have to comply to Anti-money-laundering laws, for the background. The procedure is we need a "trustworthy third party verifying your identity." A notary is one, but a complicated and expensive solution. Easier are banks or your communal registration office. After we receive the verification document we check it. Usually this is done in 2-3 days. Sorry to say this, but you'll have to leave your laptop

In germany we have to partizipate in a post-ident-process. This is even more complicated.

I was a customer with over 2000 bitcoins sold and over 200 positive feedback, and even then my information and verification of my bank has been insufficient to verify my bitcoin.de account, dont even allowed to close my account.

Doing hard to believe this. You can send me a pm with details, I will ask our support.

[urbanogt5]

Quizás se podría solucionar el problema si bitcoin.de crease una pasarela entre su banco Fidor Bank y los demás europeos, creando así una manera sencilla para crear una cuenta bancaria en Alemania, pero imagino que ya los tienen bastante ajetreados aceptando que trabajen con una moneda pseudoanónima y evitando el lavado de dinero.

[C. Bergmann]

Most online banks perform the verification of the identity by requesting to receive via ordinary mail a photocopy of identity card. The coming and going correspondence (contract signing) certifies the authenticity of the client's address.
I know that that's enough, in Spain and also in other countries of the european union.

That should be enough also in the case of Bitcoin.de and Fidor Bank.

I didn't dive deep inside the verification rules. I am sure, if we could do it easier, we would, cause its in our interest to allow our customers to trade more. I also know mtgox handles it in the way you described. I guess our rules have the intention to be on the safe side regarding Know-your-customer rules. I hope they are acceptible for you

[C. Bergmann]

New: english section in our bulletin board

https://forum.bitcoin.de/forums/29-Board-(English-Language)

[C. Bergmann]

I also have to publish some news about bitcoin.de:

- 2-Factor for everyone: we enabled 2-factor for every customer. You have three options: 1) Yubikey (soon you can order the stick from your profile on bitcoin.de) 2.) Google-Authenticator (or some other OTP [one-tokken-password]) on your smartphone 3.) most simply, but not as secure as the other options: email. We send you the tans.

- we enabled a "read-only-version": If you enable it, you can loggin without a tan, but only to read.

- choose the bank of your trading partner: on your marketplace you can sort the offers due to the bank or banking group. If you share a bank with your trading partner the transaction happens faster

- new chart: you see it. If you have questions - I'm here

- automatic suspension of people which don't pay the check: We received some complaints about traders ordering bitcoins but refuse to pay. Especially with dancing prices this is annoying. Now people who do so repeatedley are automatically suspended.

- coming soon: a subwallet for your taxes. After 12 month we give you a confirmation you didn't spend / sold the bitcoins. In germany income from bitcoins is taxfree if you hold them 12 month.

Questions are welcome.

[C. Bergmann]

If you're looking for charts for bitcoin.de you'll find it here:

http://bitcoinwisdom.com/markets/bitcoinde/btceur

and brandnew:
http://bitcoinity.org/markets/bitcoinde/EUR

[C. Bergmann]

Some news from our marketplace to keep you up to date:

Security

• We have improved our login security. We can’t tell you many details, but the most visible change will be the captcha you’ll soon see there after failed logins.
• We have also made reactivating your account after a series of failed login attempts easier – this has been too complicated in the past.
• Additionally, we now provide a visual representation of the strength of your passwords, allowing you to judge how secure they are.
• In the near future will will be implementing a YubiKey store on our site, allowing you to buy YubiKeys for Bitcoins. We recommend you do this, as we believe it is the most secure way to protect your account.

Trading

• You may have noticed that we have already dropped our dollar charts. The reason is not that they weren’t useful, but that up to this point we have been using Mt Gox’s data. This no longer represents the real price. We will soon be displaying the CoinDesk price index (CPI), which is an average of several international exchanges.
• Very soon we will be providing more detailed trading data, which will appear as follows: At the top you will see the price as a candlestick. In the middle are three- and 12-hour averages. At the bottom is the volume of coins traded.
• Additionally, there is a new option when making an offer. It has previously been possible to choose a buyer or seller from a specific country, but selecting just one country to trade with meant unchecking all of the other options. We have now made this possible with just one click.
• Enabling the country in which your bank is based is now obligatory. The reason for this is that in the past there have been extremely cheap joke offers, which have been made available for only one exotic country. This is no longer possible.

Funding

• Finally, we have implemented the use of QR codes for funding your account. This makes it far easier for mobile users to transfer funds into our exchange.