HashFast Sierra's Owners Thread

[winit]

I opened up the case on the non powering machine and found that the yellow / black connector on the top board was not seated, in fact it's retaining clip was pushed into the top of the neighbouring cap with a dent.

I have managed to seat it correctly but a little concerned about powering it if the cap is damaged?

[winit]

Finally updated the firmware on all machines, looking a tiny bit more powerful than before.

The unit which wouldn't power is now fine.

The unit with the LIBUSB error is still the same after firmware upgrade so looks like that machine isnt going to play ball at all.

I took the lid off and see that the board revision is 1.0 where as the other machine is 1.2.

I've no idea what to unplug / leave plugged to test each board individually.

[kevin911]

anyone else from batch 2 received their sierra order yet?

[bkminer]

It seems HashFast has stopped shipping all together.... and I don't think they're processing "refunds" for people who paid in USD.

[aasl]

shouldn't hf test the devices before shipping? the fault rate seems so high! and I wonder how long the RMA takes?

We do test the devices before shipping.  But vendor implementation of the USB spec varies.  If your laptop doesn't work, try your desktop.

A high quality PCIE/PCI USB adapter often helps.

If the boards are having trouble running in a chain, try running one or two independently and isolating the problematic board on its own USB and cgminer instance.

Always use the latest firmware (0.4) and cgminer (4.1.0).

Wow! Thanks for the official reply!

[winit]

Please detail what I should disconnect to isolate a single board to try and determine which is giving me the LIBUSB error.

Nearly a week has passed and not one response to my emails to hashfast regarding my faulty units.

[HashFast_CL]

Please detail what I should disconnect to isolate a single board to try and determine which is giving me the LIBUSB error.

Nearly a week has passed and not one response to my emails to hashfast regarding my faulty units.

Use the latest cgminer and firmware.  Run at 550Mhz when troubleshooting.

Take pictures of the original config before you change anything so you can put it back.

The ribbon cable is used to link the chain.

Disconnect all the ribbon cables to isolate a board.

Use two PCIE power cables from the same PSU for an isolated board.

Connect the power cable (white connector) from the board to its PSU, if it is not already.

Connect the USB cable (black connector) to the board, but make sure the thick black wire is closest to the ASIC (red wire farthest from ASIC).

Try running the boards in pairs (sets of two).  If that works, add the third back in.  Some boards don't like to the be the master (first board in chain) so try boards in different orders.

[kevin911]

It seems HashFast has stopped shipping all together.... and I don't think they're processing "refunds" for people who paid in USD.

they seem to have processed some orders, winit was order 2211 but yet he's got his, i'm order 2434 & still waiting for mine.
Has anyone else with a higher order than 2211 received their order yet or some notification that is even being dispatched?
this isn't a rhetorical question, i'm actually asking all members reading this if they can throw some light on this subject and let us know whats going on as hashfast is giving us nothing. we need to work together here.

[CryptKeeper]

It seems HashFast has stopped shipping all together.... and I don't think they're processing "refunds" for people who paid in USD.

they seem to have processed some orders, winit was order 2211 but yet he's got his, i'm order 2434 & still waiting for mine.
Has anyone else with a higher order than 2211 received their order yet or some notification that is even being dispatched?
this isn't a rhetorical question, i'm actually asking all members reading this if they can throw some light on this subject and let us know whats going on as hashfast is giving us nothing. we need to work together here.

I have order 23xx and I am also still waiting...

[winit]

Please detail what I should disconnect to isolate a single board to try and determine which is giving me the LIBUSB error.

Nearly a week has passed and not one response to my emails to hashfast regarding my faulty units.

Use the latest cgminer and firmware.  Run at 550Mhz when troubleshooting.

Take pictures of the original config before you change anything so you can put it back.

The ribbon cable is used to link the chain.

Disconnect all the ribbon cables to isolate a board.

Use two PCIE power cables from the same PSU for an isolated board.

Connect the power cable (white connector) from the board to its PSU, if it is not already.

Connect the USB cable (black connector) to the board, but make sure the thick black wire is closest to the ASIC (red wire farthest from ASIC).

Try running the boards in pairs (sets of two).  If that works, add the third back in.  Some boards don't like to the be the master (first board in chain) so try boards in different orders.

Thanks for the response, any chance of having an email response to my tech support emails regarding my dead machines. Your auto reply claims reply within 1 business day... I count 4 with no reply... simply adding to the damages you have caused being several months late in delivering my order.

[bkminer]

My question to HashFast_CL is, will Batch 3 Sierra customers ever see their Sierras? By May 31st? June 31st? I'm doubting that it will be March 31st because I haven't even gotten the address confirmation email....

[winit]

Please detail what I should disconnect to isolate a single board to try and determine which is giving me the LIBUSB error.

Nearly a week has passed and not one response to my emails to hashfast regarding my faulty units.

Use the latest cgminer and firmware.  Run at 550Mhz when troubleshooting.

Take pictures of the original config before you change anything so you can put it back.

The ribbon cable is used to link the chain.

Disconnect all the ribbon cables to isolate a board.

Use two PCIE power cables from the same PSU for an isolated board.

Connect the power cable (white connector) from the board to its PSU, if it is not already.

Connect the USB cable (black connector) to the board, but make sure the thick black wire is closest to the ASIC (red wire farthest from ASIC).

Try running the boards in pairs (sets of two).  If that works, add the third back in.  Some boards don't like to the be the master (first board in chain) so try boards in different orders.

Can you provide a step by step guide to isolating a board because I dont want to start taking this expensive machine apart to end up being told that it was my fault it now doesnt work.

1 machine simply throws the LIBUSB error from startup the other runs for a minute and then throws 'No valid hashes for 22 seconds, shutting down thread.

Both are running the latest frimware and CGminer

Two very expensive machines not working for a week and no response to my emails. I appreciate you have responded here but to be honest expect much more from you. These machines should be on their way back to you to be replaced.

[kevin911]

this is from a different thread :-

Has anyone else with a higher order than 2211 received their order yet or some notification that is even being dispatched?
this isn't a rhetorical question, i'm actually asking all members reading this if they can throw some light on this subject and let us know whats going on as hashfast is giving us nothing. we need to work together here.

They don't even return my emails.

I have an order about 100 below that (21XX). Nothing shipped. No notifications whatsoever.

so much for them following the order chain.
how come winit got his/hers first?

[CryptKeeper]

this is from a different thread :-

Has anyone else with a higher order than 2211 received their order yet or some notification that is even being dispatched?
this isn't a rhetorical question, i'm actually asking all members reading this if they can throw some light on this subject and let us know whats going on as hashfast is giving us nothing. we need to work together here.

They don't even return my emails.

I have an order about 100 below that (21XX). Nothing shipped. No notifications whatsoever.

so much for them following the order chain.
how come winit got his/hers first?

I think it could be order of payment...

[-ck]

New version of cgminer out, 4.2.0 with an important memory leak fix for hashfast devices and now solo mining support.

[kevin911]

2 weeks without a word from hashfast.
anyone got any news on whats going on?

[SolarSilver]

2 weeks without a word from hashfast.
anyone got any news on whats going on?

2 weeks? You mean 7 weeks without any shipping

[kevin911]

2 weeks without a word from hashfast.
anyone got any news on whats going on?

2 weeks? You mean 7 weeks without any shipping

its been less than 7 weeks since winit got his order
Order 2211
« Sent to: kevin911 on: February 16, 2014, 02:32:40 PM »
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Hi Kevin,

Order 2211 - 9 X Sierra - no deliver, no tracking, no address confirmation email, no response to phone calls or emails.

Extremely unimpressed.

It appears you have proven that order numbers higher than mine have been delivered, can you provide me further details of this?

and now he's asking for advice about his order?
so there HAS been shipphing in the last 7 weeks. just not to most.

[SolarSilver]

its been less than 7 weeks since winit got his order
Order 2211
« Sent to: kevin911 on: February 16, 2014, 02:32:40 PM »

so there HAS been shipphing in the last 7 weeks. just not to most.

So one shipment has gone out to a regular customer not icedrill

Sorry but under "shipping" I mean getting CIARA to pump out 500 units / day to fulfill all those BBJet MPP obligations and the Upgrade kits that should have shipped out before the Sierra's come into play.

So winit got 9 Sierra units, I'm sure that is something that slipped through and was not planned. Those units should have been going to Icedrill to resolve their 60 RMA units. Hashfasts lawyer will not be pleased about this.

And no other shipped Sierra systems have been confirmed, other than the unit Gateway got

[kevin911]

its been less than 7 weeks since winit got his order
Order 2211
« Sent to: kevin911 on: February 16, 2014, 02:32:40 PM »

so there HAS been shipphing in the last 7 weeks. just not to most.

So one shipment has gone out to a regular customer not icedrill

Sorry but under "shipping" I mean getting CIARA to pump out 500 units / day to fulfill all those BBJet MPP obligations and the Upgrade kits that should have shipped out before the Sierra's come into play.

So winit got 9 Sierra units, I'm sure that is something that slipped through and was not planned. Those units should have been going to Icedrill to resolve their 60 RMA units. Hashfasts lawyer will not be pleased about this.

And no other shipped Sierra systems have been confirmed, other than the unit Gateway got

ok, i got an email from hashfast saying they are shipping end of this month beginning of next month. noot that hashfast can be taken for what they write, do you happen to know any more info as to when we could possibly be seeing our orders?
any info is much appreciated.