Don't use mcxNOW. Realsolid is looking for anyway possible to steal your money. If you forget your password, or don't log in for a couple of months... say goodbye to your coins.
The interface might be good and fast, but be patient, use another exchange and don't get scammed.
I don't think having to pay for support is "scamming" especially when you need support because you caused the problem. How is that a scam exactly?