How important is customer support of an online casino for you ?

[Kakmakr]

I will not say that this will be the primary decision making factor that would sway my decision to join a gambling site or not to register with them, but I think it is one of the factors that will sway my decision to stay with them or not. You want 24/7 hour support and prompt answers to your questions, when your struggle with something.

It is in the Casinos best interest to have their customers gambling at all times, when they visit the site and problems with deposits must be their highest priority. 

Most of the gambling sites have problems with their customer support so it will be hard deciding in which site will you stay.  It is a common fault in which the team behind the sites seems to have a less concern.  You see,  a gambling site with bad customer support is like a product having a bad sales representative. The customers will likely have a less interest in buying the product and will have interest in criticizing the sales rep as well as the product.  A bad customer support is equal to less interest for the gambling site. 

Yes, but the problem is that they start off with a Bang and they offer excellent support and then they start growing and growing. Some of them grow so fast that they outgrow their support. The owners do not want to spend more on employees and staff, so they neglect that part of the business and then things start falling apart.

Businesses have to invest in their support staff, because that keeps the people from leaving. A disappointed customer can quickly poison a whole community. 

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[Shinpako09]

It is very important. If there's some question or you have a problem in withdraw, depo, complaint or anything that is related to their site, you can ask them. Support is the one that will answer all the query of their customer. Having a good support also attract player sometimes.

[Joel_Jantsen]

Yes, but the problem is that they start off with a Bang and they offer excellent support and then they start growing and growing. Some of them grow so fast that they outgrow their support. The owners do not want to spend more on employees and staff, so they neglect that part of the business and then things start falling apart.

That's true.Most of the these casinos come up with a policy called "KYC" to automate bots for their support.No matter what the query is, the bot will promptly ask you to do your KYC.That saves money and makes the process so much easier.

Businesses have to invest in their support staff, because that keeps the people from leaving. A disappointed customer can quickly poison a whole community. 

Nope customer are idiots most of the time.Look at the number of idiots playing at sportsbet.io knowing they're full of filth and scam.

[abel1337]

It is very important. If there's some question or you have a problem in withdraw, depo, complaint or anything that is related to their site, you can ask them. Support is the one that will answer all the query of their customer. Having a good support also attract player sometimes.

Same thoughts mate , Support is one of the most needed foundation of each gambling site , If there is a good support , each of the problems inquiries of gamblers should be gone easily with the help of support. Good support can help the gambling site to make their gamblers stay on their gambling sites. We know there are too many gambling site but their are just few gambling site with a good support.

[JL421]

to be honest in the sites that I usually use on daily basis I never even needed to contact their support
so having good support is good , but the good sites are the ones that you don't even need to contact their support 

That's completely correct the site should try to fix the problems which gamblers have faced in past so that it doesn't happen with someone else in the future. Having live chat is waste of time and money, the site should just be transperant with the users, value everyone's opinion and continue to function

[Bitcotalk]

It is very important. If there's some question or you have a problem in withdraw, depo, complaint or anything that is related to their site, you can ask them. Support is the one that will answer all the query of their customer. Having a good support also attract player sometimes.

But for me, this is really not a problem. The problem is why we are moving toward such option that is full of issues and detrimental elements for us. Why we are not taking it serous? Why we are killing ourselves just because of that fake money source? We have to think about it. We need to focus on reality of this online casinos. They are only for making us ruined, nothing else.

[brightMan]

I have seen some reputed casinos lagging in this aspect. They make you wait days for a reply to email. There live chats makes you wait for hours. Thus, it makes sense to check the customer support by sending mails or trying live chat before you join the forum. How important is customer support of an online casino for you ?

Just imagine a real casino like Wynn or MGM or any business in this world without  customer support? That is just the same with online casinos. There got to be people preferably live chat in order to assist and answer people needs.

Late replies are understandable sometimes especially on delicate cases where reviews are necessary.

It is highly important and I am sure there is no one that would end up saying otherwise. If I have an issue, I always want it solved pretty fast and things like that increases the reliability of a platform. I do not want to have issue and only end up getting a response after huge number of days when I could have done a lot with that time wasted, so, that is how important having a highly responsive customer support team in place.

[speedy963]

I have seen some reputed casinos lagging in this aspect. They make you wait days for a reply to email. There live chats makes you wait for hours. Thus, it makes sense to check the customer support by sending mails or trying live chat before you join the forum. How important is customer support of an online casino for you ?

Just imagine a real casino like Wynn or MGM or any business in this world without  customer support? That is just the same with online casinos. There got to be people preferably live chat in order to assist and answer people needs.

Late replies are understandable sometimes especially on delicate cases where reviews are necessary.

It is highly important and I am sure there is no one that would end up saying otherwise. If I have an issue, I always want it solved pretty fast and things like that increases the reliability of a platform. I do not want to have issue and only end up getting a response after huge number of days when I could have done a lot with that time wasted, so, that is how important having a highly responsive customer support team in place.

It is really important to have fast and responsive costumer support in some online casinos, but there are also some time that they need to review some issues regarding your complaints and problems  it is not also all the time that they can be responsive, so much better also to be patient and just wait for their reply but it should't exceed up to 24 hours.