How important is customer support of an online casino for you ?

[krishnaverma]

I have seen some reputed casinos lagging in this aspect. They make you wait days for a reply to email. There live chats makes you wait for hours. Thus, it makes sense to check the customer support by sending mails or trying live chat before you join the forum. How important is customer support of an online casino for you ?

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[inthelongrun]

I have seen some reputed casinos lagging in this aspect. They make you wait days for a reply to email. There live chats makes you wait for hours. Thus, it makes sense to check the customer support by sending mails or trying live chat before you join the forum. How important is customer support of an online casino for you ?

Just imagine a real casino like Wynn or MGM or any business in this world without  customer support? That is just the same with online casinos. There got to be people preferably live chat in order to assist and answer people needs.

Late replies are understandable sometimes especially on delicate cases where reviews are necessary.

[MinerHQ]

I have seen some reputed casinos lagging in this aspect. They make you wait days for a reply to email. There live chats makes you wait for hours. Thus, it makes sense to check the customer support by sending mails or trying live chat before you join the forum. How important is customer support of an online casino for you ?

Even though site got a live support those support members will have a limited access so you can expect just a general answer from those members. They still make you wait until their back-end team or admin check your actual issue.

If the site doesn't have a good support slowly they will lose the business to their competitors so all admin needs to give more importance to support their customers on time.

[gowobonyok]

it is very useful to inquire about the payment system, if not done directly to credit card. maybe using paypal or something like that, so we need to know and ask customer service if there is not yet understand.

[Taki]

I actually never use the support of those gambling sites where I love to play, just there wasn't a reason for that, everything just work fine and I've never had problems with any gambling site.

[Juggy777]

Good support is the backbone of any site, not just a casino site but problem is we expect casinos to be super human when they're just human, imagine getting 100, 1000 tickets you do slow down cause each ticket needs a valid reply. While I do agree here that at times they take days and then week but again they're just humans and not robots. I normally do read what problems other face and how it gets tackled and use it, saves time. One should keep realistic expectations from casinos support, how about a praise for all the times they helped you'll no one ever does that just open a support ticket to praise them surely it'll boost their confidence and work rate.

[Aikidoka]

I have seen lots of people complain about how the support team is unprofessional and how they do not reply to their messages. The thing is, even real life professional people do not reply instantly. You should just give them time because they have many complaints and I am sure they are doing their best. Therefore, I believe that the support customer is very important because the team is making efforts so they fix all your problems.

[jrrsparkles]

I have seen some reputed casinos lagging in this aspect. They make you wait days for a reply to email. There live chats makes you wait for hours. Thus, it makes sense to check the customer support by sending mails or trying live chat before you join the forum. How important is customer support of an online casino for you ?

Sometimes it makes worry about the online gambling but if it is a reputed gambling site that chances of any issue happening is very minimal so they are not much concentrating on these support team but I think they need to have strong support team to increase their trust level and most of the live chat in gambling site are useless because they were assist b the people who don't have any technical knowledge.

[blockman]

Not that really important to me as long as I can find solution to the problem that I'm facing. Most of the problems existing that the only way to solve is by contacting the support are these, withdrawals and deposit delays, verification, FAQ's. Overall, customer support is very important part of a business not only to online casino's but for majority. This gives your consumers/customers satisfaction that they are being given attention if there's something wrong or gives them inconvenience.

[rodel caling]

I have seen some reputed casinos lagging in this aspect. They make you wait days for a reply to email. There live chats makes you wait for hours. Thus, it makes sense to check the customer support by sending mails or trying live chat before you join the forum. How important is customer support of an online casino for you ?

Online support in the casino are very important its because the player need an quick response for the technicality problem, because online casino is talking about money matter's to fix right way the problem to avoid loses of the player. and make sure the customer service support assign in the online casino are skills about gambling and have knowledge the new technology to resolve faster the problems.

[panjul07]

I actually never use the support of those gambling sites where I love to play, just there wasn't a reason for that, everything just work fine and I've never had problems with any gambling site.

Lucky you, but once you experience a small/big issue that makes you need to contact support then you'll know how important they are for players. Obviously customer support is a vital thing in almost any services (not only gambling) because it is the only way for users to communicate with the admin/owner whenever they experience difficulties or issues.

I have seen some reputed casinos lagging in this aspect. They make you wait days for a reply to email. There live chats makes you wait for hours. Thus, it makes sense to check the customer support by sending mails or trying live chat before you join the forum. How important is customer support of an online casino for you ?

Live chat is actually not really helpful IMO, as most of them are just paid agent to answer general questions about the site and they are not able to solve any issues. What they can do is just following up your issue to the one who in charge to solve the issue.

[Don Pedro Dinero]

It is important but usually the best sites have the best customer support, so if a site doesn’t have a good customer support, I don’t play there. I don’t know about what sites you talk when you say “reputed sites”, but it might be that they are overloaded with tickets, as it has been pointed out.

[bagalkot]

I have seen some reputed casinos lagging in this aspect. They make you wait days for a reply to email. There live chats makes you wait for hours. Thus, it makes sense to check the customer support by sending mails or trying live chat before you join the forum. How important is customer support of an online casino for you ?

I think who ever is playing in casino will first see the customer support service of that casino. As lot of time it is seen that their are lot of sites which are good but their customer support system is very poor and due to that lot of users are getting loss, because lot of in between the game the site will hang or the gambler system get problem. So to solve this all problems customer support should be very good and fast. But every big and famous site always have problem with support as they get lot of issues in ques which makes them to delay in replying the query which they get.

[The Sceptical Chymist]

Just imagine a real casino like Wynn or MGM or any business in this world without  customer support?

That was my first thought--there's so much competition in the world of real-life casinos that none of them can get away with giving sub-par customer service, since players will just go to another casino.  I would think that online casinos would operate with the same motivation, but apparently they don't. 

It is a bit different with crypto, because real casinos can't easily be "hacked".  Yes, players can try to cheat, but the casinos spend huge sums of money for security to prevent that.  Thus online casinos have to be extra careful about who they deal with--but that shouldn't prevent them from offering exceptional customer support, and I think they all should be doing that.  Yes, it's very important and there's no excuse for any casino to not bend over backwards for the players.

[JL421]

In most scenario a customer normally contacts a casino's live chat or sends an email because his withdrawal is pending for a long time. There might be very few players who contact them for anything other than withdrawals
I feel instead of having a 24X7 live chat casinos should remove kyc as it shouldn't exist in the first and allow instant withdrawals for all players

[Hamphser]

In most scenario a customer normally contacts a casino's live chat or sends an email because his withdrawal is pending for a long time. There might be very few players who contact them for anything other than withdrawals
I feel instead of having a 24X7 live chat casinos should remove kyc as it shouldn't exist in the first and allow instant withdrawals for all players

Seconded with these words, 24x7 live support is appealing but high percentage people would  ask neither into their deposit or withdrawal issues but having a responsive support would always leave positive impressions towards the site yet you can able to get active reply from them whenever what are the issues you are experiencing on. KYC should be removed? its still on their jurisdiction,even though we dont like it but there are circumstances that we would really need to follow up.

[edgycorner]

You can't completely judge a casino based on its customer support.Yea, good casinos do care about it.
But not all casinos with good support can be trusted.Look at sportsbet, they have a really good customer support, they have very active live chat.Still they can't be trusted, they are well known in holding user's funds.

[Diced90]

Afaik sometimes not having live customer support shows that the system in place is working perfectly and is less likely to break,

which is why live customer support isn't a priority! Should I need help, emails should be attended to in the shortest possible time but if there is a good number of people running into problems frequently online support is needed

[qwertyup23]

Definitely important and paramount to the future of an online gambling casinos. Most problems that people encounter revolves around the delay of payments, technical support, bugs and lags from the system, and other related mechanics that may make or break the business. Having a live chat significantly makes the online gambling casino a trusted website that focuses primarily on its customers rather than profit.

Afaik sometimes not having live customer support shows that the system in place is working perfectly and is less likely to break,

which is why live customer support isn't a priority! Should I need help, emails should be attended to in the shortest possible time but if there is a good number of people running into problems frequently online support is needed

Online gambling casinos should always have a margin of error, regardless on how perfect the system is. Not to mention, if there exist such a system then people would not complain or address their issues here. Assuming that there exist a system, it should always consider that providing a live chat makes the solving the problem easier and less-complicated. Once you are in that situation wherein some bugs happen, then your only remedy is either to wait or to consult through a live-chat- which I think would be the obvious choice.

[leowonderful]

It's good to have, and I definitely look for it in a casino, but it doesn't make or break a casino for me. Usually, the email support of a site is good enough and I have no issue with waiting a little bit for my issues on a site to be resolved. I know of several online casinos that don't have live support but do have quick email support, and it's good enough for me personally. If the site is reputable and has fun games that I enjoy playing, I can wait for issues to be resolved.