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Author Topic: MTGOX btc withdrawal - 5 days still no coins, and no answer from support...  (Read 1976 times)
slu79
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January 31, 2014, 02:43:53 PM
 #1

Hi All

Been a long time btc user, never really had too many problems untill the last few days hence why I have only just registered here.. 

On Monday, i withdrew 5.8 btc from my gox account, to another wallet (i have made this same withdrawal to the same wallet/address on several occasions before without issue).

Gox took the money from my account, and have charged me a fee for the withdrawal process.... but nothing has shown up in the block chain or the other wallet:

https://blockchain.info/address/1B5cKwhoyvgKNGWUz8cu1LJHoMCY3eFJU2?filter=2

Put in a support ticket to gox monday evening, and again a couple of times in the last few days and am yet to get a reply on any of them - does anyone else have any idea how I can raise this as a problem, starting to worry these funds wont be coming back.... and gox have just lost my money!

thanks!
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cozytrade
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January 31, 2014, 04:24:13 PM
Last edit: February 01, 2014, 04:23:28 PM by cozytrade
 #2

I hope they are not losing your money,


https://support.mtgox.com/entries/26501000-Statement-Regarding-BTC-Withdrawal-Delays

----

Dear MtGox Customers,

For the past few days some of our users have been suffering from Bitcoin Withdrawal delays where transactions could be stuck for several hours or days.

Please rest assured that this is only affecting a limited number of users and transactions, and that we are working hard on resolving this problem as soon as possible.

We ask for your patience and understanding as we work to resolve this issue and will continue to update you on this matter as the situation evolves.

Thank you for your continuous support.

Best regards,
The MtGox Team

Sonny
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February 01, 2014, 03:10:54 PM
 #3

Hi All

Been a long time btc user, never really had too many problems untill the last few days hence why I have only just registered here..  

On Monday, i withdrew 5.8 btc from my gox account, to another wallet (i have made this same withdrawal to the same wallet/address on several occasions before without issue).

Gox took the money from my account, and have charged me a fee for the withdrawal process.... but nothing has shown up in the block chain or the other wallet:

https://blockchain.info/address/1B5cKwhoyvgKNGWUz8cu1LJHoMCY3eFJU2?filter=2

Put in a support ticket to gox monday evening, and again a couple of times in the last few days and am yet to get a reply on any of them - does anyone else have any idea how I can raise this as a problem, starting to worry these funds wont be coming back.... and gox have just lost my money!

thanks!

There are quite of number of persons having the same problem as you.
https://bitcointalk.org/index.php?topic=431117.0

R0yalAir
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February 06, 2014, 07:35:31 AM
 #4

Again more reason to cease all activity on MTGOX. ASAP

Diabolicus
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February 06, 2014, 02:30:42 PM
 #5

Perhaps you forgot to include the dinosaur?
Bit_Happy
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February 07, 2014, 02:40:49 AM
 #6

Any news on the Gox front page.......No.

I hope they are not losing your money,


https://support.mtgox.com/entries/26501000-Statement-Regarding-BTC-Withdrawal-Delays

----

Dear MtGox Customers,

For the past few days some of our users have been suffering from Bitcoin Withdrawal delays where transactions could be stuck for several hours or days.

Please rest assured that this is only affecting a limited number of users and transactions, and that we are working hard on resolving this problem as soon as possible.

We ask for your patience and understanding as we work to resolve this issue and will continue to update you on this matter as the situation evolves.

Thank you for your continuous support.

Best regards,
The MtGox Team

What about today? Is this problem fixed yet?
cwfabc
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February 07, 2014, 02:56:29 AM
 #7

+1
cadcoin
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February 07, 2014, 04:07:13 AM
 #8

Mtgox is a money trap. Why you are still using mtgox is beyond me.
fasmax
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February 07, 2014, 04:49:19 AM
 #9

Any news on the Gox front page.......No.

I hope they are not losing your money,


https://support.mtgox.com/entries/26501000-Statement-Regarding-BTC-Withdrawal-Delays

----

Dear MtGox Customers,

For the past few days some of our users have been suffering from Bitcoin Withdrawal delays where transactions could be stuck for several hours or days.

Please rest assured that this is only affecting a limited number of users and transactions, and that we are working hard on resolving this problem as soon as possible.

We ask for your patience and understanding as we work to resolve this issue and will continue to update you on this matter as the situation evolves.

Thank you for your continuous support.

Best regards,
The MtGox Team

What about today? Is this problem fixed yet?

No it's not fixed as of a few hours ago.
I tried to withdraw 5 BTC and got a invalid address error. Then I try to withdraw 1 BTC same error.
Then I tried .5 BTC and it seemed to work  .501 BTC was subtracted from my account.
However the transaction never happened.  Angry
Ban Curtain
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February 07, 2014, 07:10:39 AM
 #10

My ass feels hurt  Angry
If gox bankrupt it will be very bad for bitcoin economics
Sonny
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February 07, 2014, 06:03:01 PM
 #11

Any news on the Gox front page.......No.

I hope they are not losing your money,


https://support.mtgox.com/entries/26501000-Statement-Regarding-BTC-Withdrawal-Delays

----

Dear MtGox Customers,

For the past few days some of our users have been suffering from Bitcoin Withdrawal delays where transactions could be stuck for several hours or days.

Please rest assured that this is only affecting a limited number of users and transactions, and that we are working hard on resolving this problem as soon as possible.

We ask for your patience and understanding as we work to resolve this issue and will continue to update you on this matter as the situation evolves.

Thank you for your continuous support.

Best regards,
The MtGox Team

What about today? Is this problem fixed yet?


https://www.mtgox.com/press_release_20140207.html

Statement Regarding BTC Withdrawal Delays
Tokyo - JAPAN - February 07, 2014
Dear MtGox Customers,
In our efforts to resolve the issue being encountered by various bitcoin withdrawals, it was determined that the increase in the flow of withdrawal requests has hindered our efforts on a technical level. To understand the issue thoroughly, the system needs to be in a static state.
In order for our team to resolve the withdrawal issue it is necessary for a temporarily pause on all withdrawal requests to obtain a clear technical view of the current processes.
We apologize for the sudden short notice. All bitcoin withdrawal requests will be on pause, and the withdrawals in the system will be returned to your MtGox wallet and can be reinitiated once the issue is resolved. The trading platform will perform as usual for the needs of our customers. 


Our team will resolve this problem as soon as possible and will provide an update on Monday, February 10, 2014 (JST).


We deeply apologize for the inconvenience caused, and thank you for your kind support and considerations. 

Sincerely,
The MtGox Team
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