Dear cryptoaeronet,
Please rest assured that CEX.IO was not hacked and there was no information leak or crashed accounts.
Users’ security and privacy are of the highest concern for us, especially since our platform deals with financial operations. Therefore, we took all the necessary measures to ensure compliance with a high security standards and to provide trouble-free services.
CEX.IO is a fully registered legal company. We have obtained the internationally recognized security certificates, Level 3 PCI DSS among them. Compliance to these standards means that all the card data of users are thoroughly protected, which eliminates the risk of illegal activities. This is extremely important, as card payments are the most popular option on the platform.
CEX.IO exchange complies to highest security standards, including DDoS attack protection. An advanced encryption system helps us to ensure the safety of stored data. Apart from that, each photo submitted by a user during the verification process, is encrypted with a separated encryption key.
CEX.IO uses cold storage for cryptocurrency funds, meaning your funds would be stored offline and away from hackers.
Two-factor authentication is also in operation which stops your account being accessed with just a single password. Besides, all actions on CEX.IO require email and/or 2FA confirmation.
The mentioned security mechanisms may serve as an assurance of the reliability of CEX.IO. Our platform always guarantees the security of our user's funds and personal information.
And our Support Team is always glad to help with any inquiries.
Should you need any assistance, please feel free to contact us via the next channels:
https://support.cex.io/hc/en-us/requests/new - Help Centre
https://www.facebook.com/CEX.IO - Facebook
https://twitter.com/cex_io - Twitter