Regarding the situation in this post by Hippich:Mon, Mar 7, 2011 at 2:11 PM
BiddingPond was notified of a situation in which a user stated that they (disregarded)/(did not see) the do not use this feature message.Mon, Mar 7, 2011 at 2:39 PM
BiddingPond responded to the user notifying them that they would contact mybitcoin.com to see if they received the transaction and could handle the situation.Mon, Mar 7, 2011 at 2:54 PM
Contacted mybitcoin.com about a couple of account issues we have been having regarding access to mybitcoin.com account as well as this issue.Mon, Mar 7, 2011 at 2:52 PM
BiddingPond Was sent information about a bitcoin transaction that does not belong to the biddingpond.com wallet and has no way of confirming if payment was indeed sent.http://blockexplorer.com/address/1FcPBRy8JY5tTbG39hDHkubqTU82kN28cv
With the suggestion that we remove the link completely instead of placing in bold before the submit button not to use the payment feature .Tue, Mar 8 about an hour after suggestion
All non-functioning payment methods removed and a message stating to contact the seller placed on the site. It should be noted that over 100 auctions have closed since the payment methods were non-functional and this is the only situation that has been reported. This is also the reason why it was not changed as there have been no issues, complaints, and/or suggestions to change it.Tue, Mar 8, 2011 at 9:06 AM
BiddingPond contacted about the status of the situationTue, Mar 8, 2011 at 10:24 PM
BiddingPond responds regarding status of the situation.With Regard to mybitcoin.com:
No Response from mybitcoin.com . We have been trying to resolve an account related issues with them since:
Tue, 22 Feb 2011 18:15:56
We used the contact information available on their website. We sent both an encrypted(PGP) and unencrypted message to them.
I have no clue what is wrong with the biddingpond folks, but I have been bugging them for a simple, working payment method for well over six months...
MyBitcoin people usually respond to my support emails within 2-3 days.
Time had been the biggest constraint for implementation of a stable and secure payment method. We originally were going to use an outside payment processor(Mybitcoin SCI, mtgox, etc.) but trust became an issue. Specifically, we do not trust anyone to handle payments on behalf of our customers besides us and the customer themselves.
Also, a payment procedure that people would like to use, that is better than just listing a payment address in an auction, and is as convenient had to be though of and tested.
The BiddingPond development site has solved that problem. All auctions will have their own bitcoin addresses auto-generated. If the seller provides a forwarding address, payment will be immediately forwarded to their address after 5 confirmations.
If the seller does not provide an address, Bitcoins will be held in a wallet that can be withdrawn at a later date and/or transfered to another user.
We also DO NOT REQUIRE the seller to only accept payment this way as people have varying levels of trust and we also do not wish to interfere with how buyers and sellers wish to pay for their items. If the seller would like to include different payment instructions in the listing they may do so. This feature make payment tracking easier though as it will auto mark items as paid after 5 confirmations are received.
The biddingpond development site is scheduled to go live on 03/25/2011 notification has been given on the site here:http://biddingpond.com/viewnew.php?id=5Back to Hippich Situation:
Even though payment methods were clearly marked do not use and we have no way of confirming that payment was ever even sent to BiddingPond or that this situation is even legitimate(we do believe it is and DO trust Hippich).
As an act of good faith, and the fact that we do consider Hippich as a trusted community member, we are willing to reimburse hippich 50% of the lost bitcoins and give him a 300% listing credit on the website. If and when mybitcoin.com resolves the issue on their end we will send the remaining 50%.
As always BiddingPond strives to provide the best customer service possible. Most questions and concerns are answered within 48 hours of receipt. If you do have a problem we ask that you contact us at email@example.com
. We request that you contact us first before posting in the forums and that you allow us to resolve the situation to your liking. Not doing this causes us to have to perform double the work to resolve the issue as we then have to make multiple responses and handle additional inquires.