Bitcasino.io Support (OP)
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#1 VIP Crypto Casino
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November 23, 2018, 02:22:28 PM |
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Hey again guys! To continue celebrating our new site we also launched a Facebook competition around the mobile site. All you need to do is guess the loading speed of our mobile site! Participate here! PS. VIP free spins are still up for grabs. Go digging and give us some feedback/bugs to fix; good or bad Cheers and may the luck be with you! Karl Bitcasino.io
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Kevinn22
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Activity: 64
Merit: 4
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November 25, 2018, 01:24:22 AM |
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I've been playing here for quite awhile and also have many friends that play here. Honestly I don't know what happened with the change in hands, but this site has gone down hill. It has a great range of slot providers with instant payouts, but it's got to be the last casino on the planet that doesn't offer deposit bonuses. They recently took away the re-load bonuses and replaced them with "races" with payouts that just aren't at a level that entices you to play here without a bonus. They never give free spins unless there is a major problem. When I say never, I mean never. Even friends that are under their "VIP" status don't seem to get free spins anymore.
a few months back I made quite a number of deposits and withdrawals, mostly all with their now defunct 25% bonus, had to have wagered well above 20k euro for the month. I was rewarded with ten 0.25 spins. (€2.50).
To top things off, their support is usually a waste of time if you have a problem (not always), it seems like most of them have no idea what type of field that are working in and are simply a body to respond/transfer.
honestly bitcasino, instead of changing the look of the website every year, maybe try and work on customer retention. Stop taking away bonuses and cater to those who continuously deposit and keep you in business. There are many other options for us players out there and we are going to take our business to those that treat us like customers.
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areezy
Jr. Member
Offline
Activity: 47
Merit: 1
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November 25, 2018, 08:55:43 AM |
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If you want some bugs about your website then look here https://bitcointalk.org/index.php?topic=395617.2220leaving unfinished business and make a new thread. stay careful people, i left over a year ago for a good reason
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Lucky7btc
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November 25, 2018, 12:32:59 PM |
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I've been playing here for quite awhile and also have many friends that play here. Honestly I don't know what happened with the change in hands, but this site has gone down hill. It has a great range of slot providers with instant payouts, but it's got to be the last casino on the planet that doesn't offer deposit bonuses. They recently took away the re-load bonuses and replaced them with "races" with payouts that just aren't at a level that entices you to play here without a bonus. They never give free spins unless there is a major problem. When I say never, I mean never. Even friends that are under their "VIP" status don't seem to get free spins anymore.
a few months back I made quite a number of deposits and withdrawals, mostly all with their now defunct 25% bonus, had to have wagered well above 20k euro for the month. I was rewarded with ten 0.25 spins. (€2.50).
To top things off, their support is usually a waste of time if you have a problem (not always), it seems like most of them have no idea what type of field that are working in and are simply a body to respond/transfer.
honestly bitcasino, instead of changing the look of the website every year, maybe try and work on customer retention. Stop taking away bonuses and cater to those who continuously deposit and keep you in business. There are many other options for us players out there and we are going to take our business to those that treat us like customers.
I couldn't agree more. This casino has really gone downhill for the worse. Whoever bought this casino doesn't have a clue about how to run it.
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Bitcasino.io Support (OP)
Copper Member
Legendary
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Activity: 1157
Merit: 1751
#1 VIP Crypto Casino
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November 26, 2018, 12:48:08 PM |
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Thanks for the feedback! Below is a reply from our side: I've been playing here for quite awhile and also have many friends that play here. Honestly I don't know what happened with the change in hands, but this site has gone down hill. It has a great range of slot providers with instant payouts, but it's got to be the last casino on the planet that doesn't offer deposit bonuses. They recently took away the re-load bonuses and replaced them with "races" with payouts that just aren't at a level that entices you to play here without a bonus. They never give free spins unless there is a major problem. When I say never, I mean never. Even friends that are under their "VIP" status don't seem to get free spins anymore.
a few months back I made quite a number of deposits and withdrawals, mostly all with their now defunct 25% bonus, had to have wagered well above 20k euro for the month. I was rewarded with ten 0.25 spins. (€2.50).
To top things off, their support is usually a waste of time if you have a problem (not always), it seems like most of them have no idea what type of field that are working in and are simply a body to respond/transfer.
honestly bitcasino, instead of changing the look of the website every year, maybe try and work on customer retention. Stop taking away bonuses and cater to those who continuously deposit and keep you in business. There are many other options for us players out there and we are going to take our business to those that treat us like customers.
It's not 100% correct that we have replaced the 25% reload bonus with only races. We now have weekly campaigns which range from free spins offer, leaderboards, deposit campaigns and cashback on losses. We are constantly working to please all customer needs. The unfinished business you’ve linked to relates to an issue with a signature campaign, which was resolved from our end. Recently we've made an effort to answer unfinished business on the forum, from our old thread to some unanswered scam accusations. Just in case it's not clear why we created a new thread, one of the reasons was due to continuous harassment by one user (and we all know who that is). I couldn't agree more. This casino has really gone downhill for the worse. Whoever bought this casino doesn't have a clue about how to run it.
We have not been sold or bought but we have grown! Our marketing team have cooked up a treat for Christmas so stick around, we think you’ll like what’s coming Cheers, Karl Bitcasino.io
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areezy
Jr. Member
Offline
Activity: 47
Merit: 1
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November 27, 2018, 12:09:50 AM |
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dont think so, if u were right on that user who was being making you feel continuous harassmented then u couldve reported the posts and a moderator wouldve deleted it. U didnt cause u know user was more then kinda right
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Bitcasino.io Support (OP)
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Activity: 1157
Merit: 1751
#1 VIP Crypto Casino
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November 27, 2018, 02:17:39 PM |
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dont think so, if u were right on that user who was being making you feel continuous harassmented then u couldve reported the posts and a moderator wouldve deleted it. U didnt cause u know user was more then kinda right
Hi areezy, I have reported many of his posts, but unfortunately action has not been taken. To top that I'm quite sure we're not the only ones who has reported him. Anyway, considering the users trust, reputation and input in this forum with false claims and defamatory comments - we look forward for the day when mods take action PS. Couple more days to find those bugs on our new site. Rewards are nice! Cheers, Karl Bitcasino.io
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Teddybears
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November 28, 2018, 11:44:26 AM |
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dont think so, if u were right on that user who was being making you feel continuous harassmented then u couldve reported the posts and a moderator wouldve deleted it. U didnt cause u know user was more then kinda right
Hi areezy, I have reported many of his posts, but unfortunately action has not been taken. To top that I'm quite sure we're not the only ones who has reported him. Anyway, considering the users trust, reputation and input in this forum with false claims and defamatory comments - we look forward for the day when mods take action PS. Couple more days to find those bugs on our new site. Rewards are nice! Cheers, Karl Bitcasino.ioI don’t see any obvious bugs (playing on my iPhone 8 Plus in Safari) but I have a couple of suggestions. I don’t think the bonus wagering percent bar should be visible unless a bonus is active. Right now it shows 0% when no bonus is active. Also, I really like the bottom menu when the menu is open. It would be cool if it was always present. Thanks, Username: june_herzog
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Kevinn22
Jr. Member
Offline
Activity: 64
Merit: 4
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November 28, 2018, 02:52:05 PM |
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I don’t see any obvious bugs (playing on my iPhone 8 Plus in Safari) but I have a couple of suggestions. I don’t think the bonus wagering percent bar should be visible unless a bonus is active. Right now it shows 0% when no bonus is active. Also, I really like the bottom menu when the menu is open. It would be cool if it was always present. Thanks, Username: june_herzog [/quote] I think it shows 0% because I reported a bug last week with it. Shortly after reporting, it was fixed and shows 0%... no, I didn’t get these free spins like bitcasino says they will give Not for nothing, but as I’ve said in the past, I have never NOT been paid out by bitcasino and strongly stand against anyone claiming they are fraudulent. They just need to work on what customers want.
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Bitcasino.io Support (OP)
Copper Member
Legendary
Offline
Activity: 1157
Merit: 1751
#1 VIP Crypto Casino
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November 28, 2018, 03:05:37 PM |
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I don’t see any obvious bugs (playing on my iPhone 8 Plus in Safari) but I have a couple of suggestions. I don’t think the bonus wagering percent bar should be visible unless a bonus is active. Right now it shows 0% when no bonus is active. Also, I really like the bottom menu when the menu is open. It would be cool if it was always present.
Thanks, Username: june_herzog
I think it shows 0% because I reported a bug last week with it. Shortly after reporting, it was fixed and shows 0%... no, I didn’t get these free spins like bitcasino says they will give Not for nothing, but as I’ve said in the past, I have never NOT been paid out by bitcasino and strongly stand against anyone claiming they are fraudulent. They just need to work on what customers want. Hi Kevinn, these VIP free spins we are promoting here are exclusive for Bitcointalk. Therefore in case you report bugs to our support, it doesn't count in as an entry to this promotion. It needs to be done on this thread, which you've done earlier. Winners of this promotion will be selected tomorrow and when we have the usernames, we will credit them. In case there has been another campaign of reporting bugs and getting free spins on top, please send me a private message and I can have a further look into it. Cheers, Karl Bitcasino.io
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Kevinn22
Jr. Member
Offline
Activity: 64
Merit: 4
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November 28, 2018, 03:07:08 PM |
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Yea, I reported it to live support. Didn’t realize.
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Nuuuitsjdragon
Newbie
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Activity: 99
Merit: 0
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November 28, 2018, 05:48:59 PM |
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I don’t see any obvious bugs (playing on my iPhone 8 Plus in Safari) but I have a couple of suggestions. I don’t think the bonus wagering percent bar should be visible unless a bonus is active. Right now it shows 0% when no bonus is active. Also, I really like the bottom menu when the menu is open. It would be cool if it was always present.
Thanks, Username: june_herzog
I think it shows 0% because I reported a bug last week with it. Shortly after reporting, it was fixed and shows 0%... no, I didn’t get these free spins like bitcasino says they will give Not for nothing, but as I’ve said in the past, I have never NOT been paid out by bitcasino and strongly stand against anyone claiming they are fraudulent. They just need to work on what customers want. Hi Kevinn, these VIP free spins we are promoting here are exclusive for Bitcointalk. Therefore in case you report bugs to our support, it doesn't count in as an entry to this promotion. It needs to be done on this thread, which you've done earlier. Winners of this promotion will be selected tomorrow and when we have the usernames, we will credit them. In case there has been another campaign of reporting bugs and getting free spins on top, please send me a private message and I can have a further look into it. Cheers, Karl Bitcasino.ioIs VIP free spins promotion over?
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Initscri
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November 29, 2018, 02:18:24 AM |
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dont think so, if u were right on that user who was being making you feel continuous harassmented then u couldve reported the posts and a moderator wouldve deleted it. U didnt cause u know user was more then kinda right
That's not entirely true. While it may not always be beneficial, mods try to maintain freedom of speech, as such even though the user has broken many rules in the past, he probably won't be deleted/banned. He has had messages deleted. If you need an example of harassment, just checkout my trust: https://bitcointalk.org/index.php?action=trust;u=186520Flawless until I opposed & disagreed with what 1 member was saying
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Bitcasino.io Support (OP)
Copper Member
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Activity: 1157
Merit: 1751
#1 VIP Crypto Casino
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November 29, 2018, 08:03:18 AM |
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Is VIP free spins promotion over?
Hey Nuuuitsjdragon, this promotion has now ended. Winners will be announced later today! Cheers, Karl Bitcasino.io
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Teddybears
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November 29, 2018, 08:23:18 AM |
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Is VIP free spins promotion over?
Hey Nuuuitsjdragon, this promotion has now ended. Winners will be announced later today! Cheers, Karl Bitcasino.ioim excited!
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Bitcasino.io Support (OP)
Copper Member
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Activity: 1157
Merit: 1751
#1 VIP Crypto Casino
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November 29, 2018, 10:34:14 AM |
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First of all I would like to thank everyone for the bugs and feedback given! Winners were easy to choose: Lucky7btc Kevinn22 TeddybearsI will send you a private message to request your Bitcasino username. Good luck to the VIP spins! Cheers, Karl Bitcasino.io
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Teddybears
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November 29, 2018, 01:07:12 PM |
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First of all I would like to thank everyone for the bugs and feedback given! Winners were easy to choose: Lucky7btc Kevinn22 TeddybearsI will send you a private message to request your Bitcasino username. Good luck to the VIP spins! Cheers, Karl Bitcasino.ioThanks, I got right around 72mbtc from the 12 spins. Played another a lot up and down to 40mbtc and finally dropped lower and cashed out. No issues with any part of that process. Thanks!
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Lucky7btc
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November 29, 2018, 01:35:54 PM |
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Wagering counter is very slow to update. It needs fixing...
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Bitcasino.io Support (OP)
Copper Member
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Activity: 1157
Merit: 1751
#1 VIP Crypto Casino
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November 29, 2018, 01:47:30 PM |
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Wagering counter is very slow to update. It needs fixing...
Our developers are working on that, cannot give an exact date when it will be fixed, but it will be fixed soon Cheers, Karl Bitcasino.io
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Bitcasino.io Support (OP)
Copper Member
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Activity: 1157
Merit: 1751
#1 VIP Crypto Casino
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December 05, 2018, 12:34:17 PM Last edit: December 05, 2018, 03:04:00 PM by Bitcasino.io Support |
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The Wheel of Wonders is starting It is the season to be jolly so make sure you use your FREE SPIN on the Wheel of Wonders every day from December 5 until December 23! From today until December 23 you get 1 spin every day and you have the chance to win one of the over 200 daily rewards. On top there's 4 weekly prizes plus a chance to win a Royal Caribbean Cruise for 2 people Please note that you need to be logged in to see the promo page. If you have any questions, let me know! Cheers, Karl Bitcasino.io
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