✨ BITCASINO - Elevate Your Gameplay 💎 #1 VIP Crypto Casino ✈️

[TwitchySeal]

Hi All,

I trust you are well.
I have had the most unfortunate and unpleasant experience with bitcasino.io.
I registered a new account, made quite a few deposits and upon requesting a cashout, my account was just disabled and no evidence provided but they claimed I had another account but I do not.
I use VPN sometimes for Netflix etc but I had sent through my ID and selfie for verification purposes but they just took my deposits,confiscated my winnings and that was it!
Can someone plz advise me if there is anything I can do as I am really tired of losing money to fraudulent casinos.
Username is thomasbenjamin92 at bitcasino.io

Please can someone advise me.

OT (kinda) Post:

Shortly, you'll be in contact with someone who goes by 'game-protect'.  

Do not send them any money or personal information - no matter what they say.

They will try to convince you to send them 5% of whatever you claim is owed by bitcasino.io  .  It's a scam.  A 100%, without a doubt, scam.

Feel free to fuck with them and waste their time though.

[JonSnow86]

Hi All,

Can you kindly advise on any forums or dispute resolution sites that I could contact to assist me with a prompt resolution.
I will not stand for this. We work hard for our money and for someone to steal from us in this manner is very sad.
I have contacted LCB but they just said that they are a forum and not a regulating authority and cannot assist me if the casino refuses to pay.
I would like this casino to be blacklisted somehow as CURACAO licensing has hardly assisted players with problems experienced with some of their members.

Any advice would be appreciated

[Bitcasino.io Support]

Hi All,

I trust you are well.
I have had the most unfortunate and unpleasant experience with bitcasino.io.
I registered a new account, made quite a few deposits and upon requesting a cashout, my account was just disabled and no evidence provided but they claimed I had another account but I do not.
I use VPN sometimes for Netflix etc but I had sent through my ID and selfie for verification purposes but they just took my deposits,confiscated my winnings and that was it!
Can someone plz advise me if there is anything I can do as I am really tired of losing money to fraudulent casinos.
Username is thomasbenjamin92 at bitcasino.io

Please can someone advise me.

Hi All,

Can you kindly advise on any forums or dispute resolution sites that I could contact to assist me with a prompt resolution.
I will not stand for this. We work hard for our money and for someone to steal from us in this manner is very sad.
I have contacted LCB but they just said that they are a forum and not a regulating authority and cannot assist me if the casino refuses to pay.
I would like this casino to be blacklisted somehow as CURACAO licensing has hardly assisted players with problems experienced with some of their members.

Any advice would be appreciated

Hello JonSnow86,

I have been in talks with our fraud team and they got back to me with this:

"We have found the user to have registered around 100 accounts since early 2019, depositing with ETH and claiming the first and second deposit bonuses and the then offered freespins. As these bonuses and promotions are once per user by our terms and conditions, any withdrawals from alternative accounts were halted. On early accounts withdrawals were returned but as the user persisted and after multiple warnings no more deposits were refunded.

After that the user began to claim self exclusion due to gambling problem, attempting to bypass our withdrawal fraud checks through responsible gaming. When this did not work the user opened a complaint on AskGamblers and our licence provider, both which were settled by providing evidence of the breach.

The user then began posting complaints on our thread in the LCB forum from multiple accounts, to what our fraud team again provided sufficient evidence of fraud to the forum moderators to settle the complaints.

Link to AskGamblers
Link to LCB

Cheers,
Karl
Bitcasino.io

[Lucky7btc]

Hi All,

I trust you are well.
I have had the most unfortunate and unpleasant experience with bitcasino.io.
I registered a new account, made quite a few deposits and upon requesting a cashout, my account was just disabled and no evidence provided but they claimed I had another account but I do not.
I use VPN sometimes for Netflix etc but I had sent through my ID and selfie for verification purposes but they just took my deposits,confiscated my winnings and that was it!
Can someone plz advise me if there is anything I can do as I am really tired of losing money to fraudulent casinos.
Username is thomasbenjamin92 at bitcasino.io

Please can someone advise me.

Hi All,

Can you kindly advise on any forums or dispute resolution sites that I could contact to assist me with a prompt resolution.
I will not stand for this. We work hard for our money and for someone to steal from us in this manner is very sad.
I have contacted LCB but they just said that they are a forum and not a regulating authority and cannot assist me if the casino refuses to pay.
I would like this casino to be blacklisted somehow as CURACAO licensing has hardly assisted players with problems experienced with some of their members.

Any advice would be appreciated

Hello JonSnow86,

I have been in talks with our fraud team and they got back to me with this:

"We have found the user to have registered around 100 accounts since early 2019, depositing with ETH and claiming the first and second deposit bonuses and the then offered freespins. As these bonuses and promotions are once per user by our terms and conditions, any withdrawals from alternative accounts were halted. On early accounts withdrawals were returned but as the user persisted and after multiple warnings no more deposits were refunded.

After that the user began to claim self exclusion due to gambling problem, attempting to bypass our withdrawal fraud checks through responsible gaming. When this did not work the user opened a complaint on AskGamblers and our licence provider, both which were settled by providing evidence of the breach.

The user then began posting complaints on our thread in the LCB forum from multiple accounts, to what our fraud team again provided sufficient evidence of fraud to the forum moderators to settle the complaints.

Link to AskGamblers
Link to LCB

Cheers,
Karl
Bitcasino.io

WOW, and I favor Bitcasino on this and there decision. JonSnow86 how much of an idiot can you be to continue to open multiple accounts at the same casino and doing the same exact things?

[JonSnow86]

Please take note that the askgamblers link is not related to me.

I had not raised any complaint on askgamblers so I kindly ask you to refrain from providing false evidence and misleading statements.

The law is clear on this issue. Deposits should not be accepted if withdrawals will be  denied for an account related to a self excluded account.
Remaining funds should be returned especially if the casino sent the player marketing material during the self exclusion period.

Sending a player marketing material and enticing one to gamble is total against the law and duty of care.

I have no problem in providing evidence of the self exclusion request and marketing material which sas received from bitcasino.io while I was excluded.

Karl, please be sure of your facts as this is not a claim of self exclusion but a fact!

I had informed you about my exclusion not to have my funds stolen but as per your terms I should inform you and remaining funds must be returned.

I kindly ask you to relook into my claim and return my remaining funds please.

[Juan7771]

Bitcasino.io is fraudulent.

I registered an account with Bitcasino.io with username JUANO086.

After going through a ridiculous painful KYC process which lasted 3 weeks I was told that some term was breached and my winnings confiscated.

I had not breached any terms but my account was closed.

I had registered a complaint on another site but they informed the moderators that I was part of a syndicate from Philippines, I can provide proof of that response if needed.

Their claim is so ridiculous as I had already provided my ID documents including a selfie with my ID which was not from Philippines and not even within the same continent as Philippines.

I am dumbstruck at the ridiculous terms that these casinos point away just to avoid to honour their commitments.

I am looking for justice and will go through every possible channel to get it.

I want this casino to be slapped with a hefty fine for defrauding players or send me the money owing to me.

Can this watchdog assist me:

info@kansspelautoriteit.nl

I am looking for anyone on this forum for guidance as I will not stop until justice is served.

[Bitcasino.io Support]

Please take note that the askgamblers link is not related to me.

I had not raised any complaint on askgamblers so I kindly ask you to refrain from providing false evidence and misleading statements.

The law is clear on this issue. Deposits should not be accepted if withdrawals will be  denied for an account related to a self excluded account.
Remaining funds should be returned especially if the casino sent the player marketing material during the self exclusion period.

Sending a player marketing material and enticing one to gamble is total against the law and duty of care.

I have no problem in providing evidence of the self exclusion request and marketing material which sas received from bitcasino.io while I was excluded.

Karl, please be sure of your facts as this is not a claim of self exclusion but a fact!

I had informed you about my exclusion not to have my funds stolen but as per your terms I should inform you and remaining funds must be returned.

I kindly ask you to relook into my claim and return my remaining funds please.

Hi again,

Any funds on your account are winnings generated from bonuses and rewards that were claimed while multi accounting and in breach of our terms and conditions. All accounts after responsible gambling claim were closed immediately. No funds, not even deposits were returned on later accounts as you had been warned quite many times that no refunds will be made on the accounts you register in the future.

Bitcasino.io is fraudulent.

I registered an account with Bitcasino.io with username JUANO086.

After going through a ridiculous painful KYC process which lasted 3 weeks I was told that some term was breached and my winnings confiscated.

I had not breached any terms but my account was closed.

I had registered a complaint on another site but they informed the moderators that I was part of a syndicate from Philippines, I can provide proof of that response if needed.

Their claim is so ridiculous as I had already provided my ID documents including a selfie with my ID which was not from Philippines and not even within the same continent as Philippines.

I am dumbstruck at the ridiculous terms that these casinos point away just to avoid to honour their commitments.

I am looking for justice and will go through every possible channel to get it.

I want this casino to be slapped with a hefty fine for defrauding players or send me the money owing to me.

Can this watchdog assist me:

info@kansspelautoriteit.nl

I am looking for anyone on this forum for guidance as I will not stop until justice is served.

PS. It's strange how similar those 2 messages are - almost like same person wrote them altogether

Cheers,
Karl
Bitcasino.io

[Juan7771]

Your insinuations are dumbfounded Karl.
Is this the way that this casino addresses player issues?
I will be attaching all correspondence and accusations about a syndicate from Philippines etc an let the world see how ridiculous this casino actually is.
Enough games and false claims, you want a fight, I hope you are ready!
I wanted the money was owing to me and its very sad that after using pirated software, multiple complaints about the ridiculous support and confiscating players winnings, a support staff such as yourself Karl comes here and does not respect this forum with your baseless accusations.

Screenshots and correspondence will follow on this forum and then let the players decide.

After that I will ensure that the casino watchdog hears about this establishment as well as the non responsive curacao authority.

Something must be done about this fraudulent casino

[DeathAngel]

I will be fair to bitcasino and say that I finally hit a win bigger than 500x after losing 200k today: https://www.youtube.com/watch?v=rJy7vSdT4eQ&feature=youtu.be

2 Euro bet on jamming jars.

At least you’re honest, there are so many ‘Newbies’ posting bull shit accusations in this thread & when Bitcasino.io look into it they’ve usually been multi accounting or using aa VPN to gamble when their jurisdiction doesn’t allow it.

Must be a nightmare running an online crypto casino when there are so many liars & scammers trying to take you down with bull shit lies.

Keep doing your thing bitcasino.io

[Juan7771]

Please take note that the askgamblers link is not related to me.

I had not raised any complaint on askgamblers so I kindly ask you to refrain from providing false evidence and misleading statements.

The law is clear on this issue. Deposits should not be accepted if withdrawals will be  denied for an account related to a self excluded account.
Remaining funds should be returned especially if the casino sent the player marketing material during the self exclusion period.

Sending a player marketing material and enticing one to gamble is total against the law and duty of care.

I have no problem in providing evidence of the self exclusion request and marketing material which sas received from bitcasino.io while I was excluded.

Karl, please be sure of your facts as this is not a claim of self exclusion but a fact!

I had informed you about my exclusion not to have my funds stolen but as per your terms I should inform you and remaining funds must be returned.

I kindly ask you to relook into my claim and return my remaining funds please.

Hi again,

Any funds on your account are winnings generated from bonuses and rewards that were claimed while multi accounting and in breach of our terms and conditions. All accounts after responsible gambling claim were closed immediately. No funds, not even deposits were returned on later accounts as you had been warned quite many times that no refunds will be made on the accounts you register in the future.

Bitcasino.io is fraudulent.

I registered an account with Bitcasino.io with username JUANO086.

After going through a ridiculous painful KYC process which lasted 3 weeks I was told that some term was breached and my winnings confiscated.

I had not breached any terms but my account was closed.

I had registered a complaint on another site but they informed the moderators that I was part of a syndicate from Philippines, I can provide proof of that response if needed.

Their claim is so ridiculous as I had already provided my ID documents including a selfie with my ID which was not from Philippines and not even within the same continent as Philippines.

I am dumbstruck at the ridiculous terms that these casinos point away just to avoid to honour their commitments.

I am looking for justice and will go through every possible channel to get it.

I want this casino to be slapped with a hefty fine for defrauding players or send me the money owing to me.

Can this watchdog assist me:

info@kansspelautoriteit.nl

I am looking for anyone on this forum for guidance as I will not stop until justice is served.

PS. It's strange how similar those 2 messages are - almost like same person wrote them altogether

Cheers,
Karl
Bitcasino.io

Your insinuations are dumbfounded Karl.
Is this the way that this casino addresses player issues?
I will be attaching all correspondence and accusations about a syndicate from Philippines etc an let the world see how ridiculous this casino actually is.
Enough games and false claims, you want a fight, I hope you are ready!
I wanted the money was owing to me and its very sad that after using pirated software, multiple complaints about the ridiculous support and confiscating players winnings, a support staff such as yourself Karl comes here and does not respect this forum with your baseless accusations.

Screenshots and correspondence will follow on this forum and then let the players decide.

After that I will ensure that the casino watchdog hears about this establishment as well as the non responsive curacao authority.

Something must be done about this fraudulent casino.

Karl,

I am going to ask one last time, will my remaining funds be returned or should I post all my correspondence with you guys on this forum.

The dumb Philippines accusations and ridiculously long KYC checks that are only instituted by you guys to avoid payment.

KYC at other casinos have been very pleasant but this place takes it to another level and for the smallest of amounts.

Are we going to resolve this issue is a mutually beneficial manner or should I continue with my formal complaint?

[Bitcasino.io Support]

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Bitcasino.io

snipped

Karl,

I am going to ask one last time, will my remaining funds be returned or should I post all my correspondence with you guys on this forum.

The dumb Philippines accusations and ridiculously long KYC checks that are only instituted by you guys to avoid payment.

KYC at other casinos have been very pleasant but this place takes it to another level and for the smallest of amounts.

Are we going to resolve this issue is a mutually beneficial manner or should I continue with my formal complaint?

Please contact our security team in case you've more input regarding your case.

Also feel free to use AskGamblers Casino Complaints Service as well to seek resolution.

Cheers,
Karl
Bitcasino.io

[Juan7771]

No need for that as I do not trust a complaints resolution service that is listed on a casinos website.

I will post all correspondence on this forum, raise a complaint on other forums, licensing authority and the industry watchdog.

Let's see what happens.

I just want to be open and transparent and let the world decide if they still want to play at this casino.

[coinlocket$]

Screenshots CUT

Screenshots nowadays are not a proof for anything, anyone can access with the browser on the "dev panel" and change the HTML code to generate a fake code.

[Juan7771]

Screenshots CUT

Screenshots nowadays are not a proof for anything,
anyone can access with the browser on the "dev panel"

and change the HTML code to generate a fake code.

Unfortunately I do not know how to do that.
Like I said let the players decide what is legit and what not.

[rexxarofmoknathal]

Screenshots CUT

Screenshots nowadays are not a proof for anything, anyone can access with the browser on the "dev panel" and change the HTML code to generate a fake code.

Err, technically most technology-oriented people can and I'm sure if one does not know how to fake it some Googling will provide them with an answer. So the harsh reality is that not everything you see is true and we must be diligent enough.

[Kakmakr]

I will be fair to bitcasino and say that I finally hit a win bigger than 500x after losing 200k today: https://www.youtube.com/watch?v=rJy7vSdT4eQ&feature=youtu.be

2 Euro bet on jamming jars.

At least you’re honest, there are so many ‘Newbies’ posting bull shit accusations in this thread & when Bitcasino.io look into it they’ve usually been multi accounting or using aa VPN to gamble when their jurisdiction doesn’t allow it.

Must be a nightmare running an online crypto casino when there are so many liars & scammers trying to take you down with bull shit lies.

Keep doing your thing bitcasino.io

Well, there are so much competition out there that it gets more and more difficult to run a online casino without the competitors creating "newbie" posts to post false accusations against your establishment.  

It is even more difficult to distinguish between legitimate complaints and real problems, because people are hiding behind anonymous accounts and fake ID's to do this.

The gambling site also needs to hide their tactics to expose these scammers, because that information might be used to bypass those tactics.    <Making it difficult to show the actual evidence to defend themselves>

[hd49728]

It is strange to see that this thread has very little total pages so far. I know Bitcasino.io has same owners from Sportsbet.io, so the site deserves more attention from gamblers. Still don't know why they are actively joined Sportsnet.io but very inactively joined this one.

By the way, for what coinlocket$ said, are there methods to archive site after logging accounts. Forum accounts, exchange accounts, casino accounts. If someone want to archive their trading history, how to do this? Is it possible?

[milewilda]

I will be fair to bitcasino and say that I finally hit a win bigger than 500x after losing 200k today: https://www.youtube.com/watch?v=rJy7vSdT4eQ&feature=youtu.be

2 Euro bet on jamming jars.

At least you’re honest, there are so many ‘Newbies’ posting bull shit accusations in this thread & when Bitcasino.io look into it they’ve usually been multi accounting or using aa VPN to gamble when their jurisdiction doesn’t allow it.

Must be a nightmare running an online crypto casino when there are so many liars & scammers trying to take you down with bull shit lies.

Keep doing your thing bitcasino.io

Well, there are so much competition out there that it gets more and more difficult to run a online casino without the competitors creating "newbie" posts to post false accusations against your establishment.  

It is even more difficult to distinguish between legitimate complaints and real problems, because people are hiding behind anonymous accounts and fake ID's to do this.

The gambling site also needs to hide their tactics to expose these scammers, because that information might be used to bypass those tactics.    <Making it difficult to show the actual evidence to defend themselves>

This indeed true thats why i do normally ignore most of the time if there were newbie accounts do pop out from nowhere and telling bullsh*t issues thrown on a specific gambling site. Gambling industry i indeed having a tough competition thats why these kind of false claims and issues does really exist thats why it isnt surprising anytime we do see these fellas flooding out ANN threads with some complaints.

[JonSnow86]

I will be fair to bitcasino and say that I finally hit a win bigger than 500x after losing 200k today: https://www.youtube.com/watch?v=rJy7vSdT4eQ&feature=youtu.be

2 Euro bet on jamming jars.

At least you’re honest, there are so many ‘Newbies’ posting bull shit accusations in this thread & when Bitcasino.io look into it they’ve usually been multi accounting or using aa VPN to gamble when their jurisdiction doesn’t allow it.

Must be a nightmare running an online crypto casino when there are so many liars & scammers trying to take you down with bull shit lies.

Keep doing your thing bitcasino.io

I think your opinion on this matter holds very little value as you are clearly endorsed by bitcasino.io so I suggest you do not mislead the public as your affiliation with bitcasino does not make you impartial.

[Scamsino]

I won ~15k for 3 hours, every withdraw was fine.

But now they locked my 600MBTC for no reason.
The Live Chat told me there is a problem with the system.
A friend withdraw his money and it comes instant to his wallet.

Smells a bit like a scam of 600MBTC.