Bitcoin exchange Mt. Gox said customers can take out cash “as normal” and it’s working to resolve technical issues that prompted it to halt withdrawals of the digital currency.
“It’s not about cash at all, only about Bitcoin,” Michael Keferl, a communications officer for Tokyo-based Mt. Gox, said in an interview today. “There is a problem in the way transactions are verified.”
Bitcoin prices fell on Feb. 7 after Mt. Gox issued a statement saying it stopped withdrawals because of the malfunction. The company plans to release a statement later today to explain the technical issue and when it will be resolved, Keferl said.
“We’re sending cash to people in Japan and around the world as normal. They can exchange coins into cash,” Keferl said in Tokyo. The Bitcoin withdrawal issue “will be fixed. It’s not like a structural problem.”
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