Thanks for the input. They are really not able to keep up with tickets. My situation will be at 48 hours later tonight.
Cryptsy for me has been all over the place, one minute everything works perfectly with deposit/withdrawal's going through within seconds and then a couple hours later your lucky if a trade goes through.
I think it's due to the infinite amount of coins they have up there. At peak times they would get a fuck load of trades/deposits/withdrawals.
I believe it's 'awaiting your reply' when a support guy has opened/is working on your ticket. Because i had it say awaiting your reply and then probably an hour later my problem was fixed. A little comment "I'm looking into your issue." or something like that would go a long way and would only involve a CTRL+V on their part.