Classic conversation - thanks it was very amusing: I can't work out if this is another scammer or actually BTC-e. But I guess even they aren't this bad - (I'll let you know if my ticket is closed tomorrow with a statement in which case I think we can all stop wasting our time.) I think that the genuine Skype name for btc-e support was support.btc-e by the way .... [UPDATE: ticket not closed yet - I guess it was a scammer after all]
[15/02/2014 19:40:19] S.: hi - are you able to help me with my stuck BTC withdrawal?
[15/02/2014 19:46:07] S.: It was sent BTC-e -> Bitstamp address ***************************
[15/02/2014 19:47:22] S.: Transaction detail ID #********, *********** BTC Withdrawal BTC to address **********************
[15/02/2014 19:47:55] S.: 5 days ago! Nothing in block chain nothing in wallet
[15/02/2014 21:36:13] btc-e.support: Yes
[15/02/2014 21:36:26] btc-e.support: username/ticket
[15/02/2014 21:36:27] S.: Oh great.
[15/02/2014 21:36:33] S.: username is ****
[15/02/2014 21:36:47] btc-e.support: and show me screen of transaction
[15/02/2014 21:37:54] S.: Ticket is #***-***-*****
[15/02/2014 21:38:33] S.: Attached to the ticket are all the pdf files from the transaction, the confirmation email and the history
[15/02/2014 21:38:45] btc-e.support: I can assist you via teamviewer
[15/02/2014 21:39:02] S.: OK - what do I do?
[15/02/2014 21:39:09] btc-e.support: Do you have teamviewer ?
[15/02/2014 21:39:23] S.: No what is that? How do I get it?
[15/02/2014 21:39:31] btc-e.support: Google it,download it,install it.
[15/02/2014 21:39:49] btc-e.support: When you open it you will see ID and password,i will need it to join,spectate and assist you.
[15/02/2014 21:40:19] S.: I don't understand. Why can't you just do the transaction?
[15/02/2014 21:40:34] btc-e.support: It is on held,must check account.
[15/02/2014 21:40:55] btc-e.support: Kindly assist me to solve your problem.
[15/02/2014 21:41:47] S.: Sounds weird. I don't want to give someone access to my computer
[15/02/2014 21:41:58] btc-e.support: I don't need access to your computer.
[15/02/2014 21:42:12] btc-e.support: There is "Meeting" option on the computer,i will only spectate.
[15/02/2014 21:42:16] btc-e.support: And which part is weird ?
[15/02/2014 21:43:17] S.: Do you mean you want to look while I log into my btc-e account. Can you explain what we would do exactly
[15/02/2014 21:43:42] btc-e.support: You don't need to assist me,i do not force you.
[15/02/2014 21:43:47] btc-e.support: Do not download the program
[15/02/2014 21:44:25] S.: Can we do it without the programme - I have never used it before so obviously I am unsure what it does exactly
[15/02/2014 21:45:02] btc-e.support: You must deposit 5btc
[15/02/2014 21:45:30] S.: I don't have 5btc - you have all my btc.
[15/02/2014 21:45:49] btc-e.support: This is the only wa to circulate the hold
[15/02/2014 21:46:12] S.: Are you saying that you won't release my btc unless I pay you 5 btc?
[15/02/2014 21:47:02] btc-e.support: However you like to understand it.
[15/02/2014 21:47:30] S.: That's like 35% of the total Sounds a bit steep. Can't we come to a better deal?
[15/02/2014 21:47:52] btc-e.support: They will be refunded to the same wallet after circulate release the hold.
[15/02/2014 21:48:06] btc-e.support: Not sure for what "better deal" you are asking for.
[15/02/2014 21:48:31] S.: Less than 5BTC would be a better deal - why do I need to pay them to you again?
[15/02/2014 21:48:47] btc-e.support: Because i am the one who is going to release the hold and serving you at the moment.
[15/02/2014 21:49:01] S.: Oh I see - it's your own fee?
[15/02/2014 21:49:07] btc-e.support: And you are not gifting me the coins,that's not fee. They will be refunded to the same wallet after circulate release the hold.
[15/02/2014 21:50:00] S.: How do I know you'll give them back to me. You already haven't given me the coins I sent a few days ago.
[15/02/2014 21:50:14] S.: You'll understand my doubts here I guess
[15/02/2014 21:50:23] btc-e.support: That's the procedure
[15/02/2014 21:50:33] S.: Are you really from btc-e support?
[15/02/2014 21:50:51] btc-e.support: Vladimir here,support team.
[15/02/2014 21:51:11] S.: I thought the support is in Thailand - do you live in Thailand?
[15/02/2014 21:51:15] S.: Vladimir
[15/02/2014 21:51:36] btc-e.support: We are not Thailand based,and that's not secret.
[15/02/2014 21:51:57] S.: Oh I see. Anyhoo, not very keen on sending you the 5BTC if you don't mind.
[15/02/2014 21:52:08] btc-e.support: Let me know when you like to fix transaction
[15/02/2014 21:52:22] S.: I want to fix it now -
[15/02/2014 21:52:39] btc-e.support: Okay,i already told you how.
[15/02/2014 21:53:02] S.: Oh yeah - pay you more BTC. Look I think we know where this is heading.
[15/02/2014 21:53:14] btc-e.support: Yes ?
[15/02/2014 21:53:54] btc-e.support: I told you how to fix problem,you said you like to fix it now.I don't see you really like to help yourself.
[15/02/2014 21:54:34] btc-e.support: It is automatized system and i am trying to explain you how it works.If you are not fine with that,after you have your coins,you are welcome to quit using our website if it doesn't full your requirements.
[15/02/2014 21:55:10] S.: Sorry this all sounds very irregular. I'd like you to complete my transaction in the normal way please.
[15/02/2014 21:55:36] btc-e.support: You are the 200+ person who are trying to avoid our system which is also impossible.
[15/02/2014 21:55:46] btc-e.support: Every one who had the same problem go thru this.
[15/02/2014 21:56:10] S.: Are you saying that there are more than 200 of us who have BTC stuck transactions
[15/02/2014 21:56:31] btc-e.support: No,there it is a lot more than 200,just that amount contacted us today.
[15/02/2014 21:57:01] S.: Wow - you must be helping many people. Did they all pay you 5BTC?
[15/02/2014 21:57:22] btc-e.support: Only those who want to fix their transfers.
[15/02/2014 21:57:37] btc-e.support: We do not force anyone.
[15/02/2014 21:58:00] S.: But you are saying if I don't do this my transaction will be stuck for ever, is that it?
[15/02/2014 21:58:28] btc-e.support: Unfortunately
[15/02/2014 21:58:47] S.: That's terrible - do you mind if I pass this conversation on to the newspapers in the UK?
[15/02/2014 21:59:02] S.: They would be interested in the way support works in BTC-e
[15/02/2014 21:59:29] btc-e.support: You can pass anything you want.I hope you read our Terms Of Service.Don't waste your time
[15/02/2014 21:59:46] btc-e.support: I am trying to help you,and if you are not trying to help yourself,then we have no work together.
[15/02/2014 21:59:55] S.: Does it mention the 5BTC in the terms of service?
[15/02/2014 22:00:21] btc-e.support: Our terms are flexable.
[15/02/2014 22:00:37] btc-e.support: Everyone know that "we" the biggest exchangers had problems iwth "Addressing Transaction Malleability".
[15/02/2014 22:00:54] btc-e.support: If you are not familiar with the problem,you should use google and understand what is going on.
[15/02/2014 22:01:21] S.: Anyway - I'll wait for my ticket to be resolved in the usual way thanks for your help.
[15/02/2014 22:01:34] btc-e.support: Oh don't worry,i will close your ticket soon as possible.
[15/02/2014 22:02:14] btc-e.support: If you are playing "dick" believe me,i can delay you even month
[15/02/2014 22:02:27] btc-e.support: Thanks for your time.
[15/02/2014 22:02:47] S.: No problem. Thanks for being so frank. Are you going to close my ticket now?
[15/02/2014 22:03:17] btc-e.support: Sure,i will close your ticket by tomorrow with statement.Remember,it is hard to reach me online and answer,but you will see that in future
[15/02/2014 22:03:34] btc-e.support: We don't waste time,and we do not respect time wasters.
[15/02/2014 22:09:08] S.: If you do put a statement it would be the first actual statement from support by the way
[15/02/2014 22:09:28] S.: Blocked btc-e.support
