Hi all, I am tring to withdraw fiat from bitstamp. I am their customer since more than a year and I already withdrew fiat. Now a couple of days ago I tried to withdraw and since they didn't I wrote to support. Here their answer:
"We received your withdrawal request. As your withdrawal request met some of our volume and frequency thresholds, we will have to kindly ask you to help us better understand the nature of your relationship with Bitstamp. In order to do so, we require that an additional KYC (know your customer) procedure is completed before we can proceed with the processing of your transfer.
We kindly ask you to send us a high resolution image double page of your international passport and answer the following KYC questionnaire:
1. How did you learn about Bitcoin?
2. What is the purpose of your trading on Bitstamp? Please describe in as much detail as possible how you intend to use your trading account.
3. Which bank are you using? Please provide the complete address and SWIFT code.
4. Estimated amount that you would be depositing/withdrawing to/from your Bitstamp account per month (in USD and BTC)?
5. What type of trading will you conduct? Buying/selling/both? Estimated trade volume per month?
6. What is the source of the funds which you are depositing to your Bitstamp account? Please provide any financial documentation which can confirm how the funds sent to your Bitstamp account were acquired.
We kindly ask you to submit your answers and documents in a reply to this ticket."
Does anybody know what's happening?
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