BISTAMP!

[zakalwe]

Hi all, I am tring to withdraw fiat from bitstamp. I am their customer since more than a year and I already withdrew fiat. Now a couple of days ago I tried to withdraw and since they didn't I wrote to support. Here their answer:

"We received your withdrawal request. As your withdrawal request met some of our volume and frequency thresholds, we will have to kindly ask you to help us better understand the nature of your relationship with Bitstamp. In order to do so, we require that an additional KYC (know your customer) procedure is completed before we can proceed with the processing of your transfer.

We kindly ask you to send us a high resolution image double page of your international passport and answer the following KYC questionnaire:

1. How did you learn about Bitcoin?
2. What is the purpose of your trading on Bitstamp? Please describe in as much detail as possible how you intend to use your trading account.
3. Which bank are you using? Please provide the complete address and SWIFT code.
4. Estimated amount that you would be depositing/withdrawing to/from your Bitstamp account per month (in USD and BTC)?
5. What type of trading will you conduct? Buying/selling/both? Estimated trade volume per month?
6. What is the source of the funds which you are depositing to your Bitstamp account? Please provide any financial documentation which can confirm how the funds sent to your Bitstamp account were acquired.

We kindly ask you to submit your answers and documents in a reply to this ticket."

Does anybody know what's happening??'

[Rannasha]

See also: https://bitcointalk.org/index.php?topic=406908.0

[njcarlos]

Just answer their questions. #6 is pretty bogus though.

[600watt]

Hi all, I am tring to withdraw fiat from bitstamp. I am their customer since more than a year and I already withdrew fiat. Now a couple of days ago I tried to withdraw and since they didn't I wrote to support. Here their answer:

"We received your withdrawal request. As your withdrawal request met some of our volume and frequency thresholds, we will have to kindly ask you to help us better understand the nature of your relationship with Bitstamp. In order to do so, we require that an additional KYC (know your customer) procedure is completed before we can proceed with the processing of your transfer.

We kindly ask you to send us a high resolution image double page of your international passport and answer the following KYC questionnaire:

1. How did you learn about Bitcoin?
2. What is the purpose of your trading on Bitstamp? Please describe in as much detail as possible how you intend to use your trading account.
3. Which bank are you using? Please provide the complete address and SWIFT code.
4. Estimated amount that you would be depositing/withdrawing to/from your Bitstamp account per month (in USD and BTC)?
5. What type of trading will you conduct? Buying/selling/both? Estimated trade volume per month?
6. What is the source of the funds which you are depositing to your Bitstamp account? Please provide any financial documentation which can confirm how the funds sent to your Bitstamp account were acquired.

We kindly ask you to submit your answers and documents in a reply to this ticket."

Does anybody know what's happening??'

relax. they have been sending those for a longer time. you triggered some kind of threshold and they want to play safe. view it as a good sign that they try to comply to laws as tight as possible. it actually adds safety towards the funds you have there.
i cannot recall anyone ever didn´t get his dollars out of stamp.
relax...

[zakalwe]

It never happened to me. Now they removed that answer, look what they wrote:

"we apologize for the late reply.

Your case has been addressed in a related ticket: https://www.bitstamp.net/*******

Should you have any additional questions, please feel free to ask.

Best regards,"

And when I click on the link guess what? "PAGE NOT FOUND"

[TERA]

I got that KYC thing when I was withdrawing fiat and went over $30K within a month.

[dzonikg28]

Bitstamp is super solid in my eyes. Complications may always happen, but usually they are working quickly and reliably.

[zakalwe]

i widraw from bitstamp normalny this week ..in 2 days money was in mu bank account..i never had problem with bitstamp but had with my bank trowing me question where that money come from

Until today me neither had troubles; and yes even my bank called me to understand. I explained and now it's ok.

[Hyena]

Thanks OP for this topic. I wouldn't have thought they would start asking question even on the BitStamp side of business. I knew that banks would ask questions but Bitstamp, come on. This whole stuff is moving more and more to the direction of avoiding banks at all when doing bitcoin business. There is now an obvious need to launder even legit money to have less questions asked. If they start asking questions they might as well freeze your balance and this risk I'd prefer not to take at all.