Coinjar trading status and coins failure to send.

[HairyMaclairy]

This is the thread for discussion about Coinjar of Australia trading status and coins not appearing on the block chain. 

I have a relatively small exposure. 1.2 btc stated to be sent 48 hours ago but never hit the blockchain. 
Plus approx $290 Australian dollars.


No responses to tickets. 

No public statements from Coinjar since Thursday which said "everything is fine we are not affected by transaction malleability". 

[1715016592]

1715016592

[1715016592]

1715016592

[1715016592]

1715016592

[1715016592]

1715016592

[theratman]

Had a problem sending BTC to coinjar wallet confirmed in blockchain but not showing up in coinjar wallet, im sure it will be ok just have to be patient.

[Dusty11]

Sent .13btc to another wallet 10 hours ago, says transaction completed on coinjar but hasn't shown up on blockchain at all

[HairyMaclairy]

Has anyone had a response to a ticket after 6pm on Friday?

[rmwb]

They seem to be offline right now (3:03pm AEDT)...
[EDIT] & back @ 3:05...

[CoinClippers]

It's Sunday afternoon (3:30pm) here in Australia and I believe CoinJar do not provide customer service outside of business hours.

[theratman]

ah true makes sense.

[HairyMaclairy]

It's Sunday afternoon (3:30pm) here in Australia and I believe CoinJar do not provide customer service outside of business hours.

I hope it is as simple as that.  But I just sent another transaction 4 blocks ago to test and it is showing as "sent" from the Coinjar end but does not yet appear on the blockchain.

You cannot walk away from an exchange with a broken / empty hot wallet and remain publicly silent just because it is the weekend. 

[smithytzu]

Their site is timing out whenever you try to make a btc transaction.

As others have said, being the weekend is no excuse to not provide updates on service status, this is a service that people use (and they profit from) 24/7 not 9-5 Mon-Friday.

I can understand support tickets not being fully addressed over the weekend, but service availability and ensuring you have a functional system isn't exclusive to Monday-Friday.

Lets hope this is just incompetence and not fraud in the making.

[smithytzu]

Only one more thing to add, this line they always pull "This appears to be affecting less than 5% of CoinJar’s outgoing bitcoin payments." really pisses me off, 100% of your users can't use your service, it's clearly not 5% they say the same thing with deposits/withdrawals, they keep using this 5% line saying whenever you have a problem with their service you are in the minority, it's your problem, everyone else loves coinjar and has no problems, it's never a good sign when a business is openly dishonest to their customers.

[smithytzu]

Upon further investigation, I think it looks like they need to heavily do a re-design of their wallet system, it seems to rely on txtid which as most are aware has come under attack recently.  If the txtid is the primary identifier in their db for transactions, it could be causing all kinds of problems and require a software re-write.

I suspect this is what has happened, they really need to be more open about what's going on because if this is the case, it could take at least a week to write some functional code, maybe another couple of weeks-a month to get the code perfect.

[Inspire]

I sent my coinjar wallet to my wallet fine. This was     Friday Feb 14 12:56 PM. Coinjar says confirmed on their system, but there was a lag of going into my wallet (5mins).

[HairyMaclairy]

I sent mine 4 hours later and system says confirmed but still not on blockchain. Sounds like you got lucky.

[Inspire]

Upon further investigation, I think it looks like they need to heavily do a re-design of their wallet system, it seems to rely on txtid...

From what I noticed when I did my withdrawal, their txid was blank. So I dont think they use this in their system.
When I did a withdrawal, they marked it as completed instantly, but the btc didnt hit my wallet for another 5 mins or so.

I do believe they use another system to keep track of the transactions.

[Inspire]

Yeh I get edgy sometimes when things are wrong. Their system is pretty solid though. I tested their system - sent money in/out of my account, and sent btc out of my account. They seem pretty solid. Their Support is only Week days and in business hours - which is a pity since this is a 24/7 thing.

If you only sent 4 hrs after me, and not have it sent to you yet, that must mean they dont allocate btc to each account. We must all share the same hotwallet - and they must have ran out of btc. That is not a good sign.

Support should be back tomorrow, please give us all an update on your transaction as I want to keep an eye on their response.

[smithytzu]

Yeah I stand corrected, I just did a test transaction and was able to get the transaction through, there's clearly some issues going on but the system is somewhat functional at the moment.

[smithytzu]

Yeah I stand corrected, I just did a test transaction and was able to get the transaction through, there's clearly some issues going on but the system is somewhat functional at the moment.

I will add however I only did a .00001 BTC transaction, haven't tested anything bigger

[HairyMaclairy]

I tried 0.01 two hours ago and it failed. Maybe there are only satoshis left in the hot wallet? 

[HairyMaclairy]

Good detective work.  I have just successfully sent 0.00012 btc.

Worked as per normal.  So there is nothing wrong with the system but there are only Satoshi left in the hot wallet.

[sydneysider]

I tried sending several test transactions to and from my coinjar wallet - but only half got through. I read on their discussion blog that they ran out of bitcoin and that was delaying purchases. However one of my transactions for AUD$14 was recorded on the blockchain but did not get to my coinjar wallet. Another for AUD$7 was sent to another wallet I have elsewhere and it didn't arrive although it shows in coinjar as having been sent.

They are having troubles this weekend. Lets see what happens next week.

[mattd83]

I sent 0.25BTC yesterday and nothing showed up in my coinjar wallet, it has been listed as spent on the blockchain now, but only today.

I did notice something a little strange when I tried to open the BTC Wallet that it wouldn't sync past 2 days ago until I upgraded the client.

Could be a bit of a coincidence?

Regards,

Matt

[theratman]

Have the same thing sent to coinjar wallet tons of confirms in blockchain and has been spent and sent out of the deposit address i sent to but not in coinjar so not sure whats going on, i didnt send from BTC wallet fwiw.

[Inspire]

IT looks like your coinjar wallet is not your wallet but coinjar's wallet. This must be the same as sending money into their bank account and tagging the transfer with your reference number. The money balance is not your personal balance, just a balance thats shared with everybody.

That is kind of dangerous.
eg if they screw up somewhere and need money, they can technically take it from the coinjar money/btc and put everybody in a queing system.
ie Fractional Reserve Bitcoin Exchange System.

[theratman]

Mine just came through all good.

[HairyMaclairy]

Mine just came through all good.

Ratman based on your prior post I think you are sending coins *in*.  Have you tried getting coins *out*?  

Contact details below:  

CoinJar Pty Ltd

Level 1, 41 Stewart Street
Richmond, VIC 3121
Australia
+61 3 8518 4868

info@coinjar.com

ABN 43 163 543 824

Does someone in Melbourne want to drop by this morning and see if they still exist?

[theratman]

Hi yeh i sent coins back in last time i sent out was a few weeks ago. Here is there twitter

https://twitter.com/GetCoinJar

[CoinClippers]

IT looks like your coinjar wallet is not your wallet but coinjar's wallet. This must be the same as sending money into their bank account and tagging the transfer with your reference number. The money balance is not your personal balance, just a balance thats shared with everybody.

That is kind of dangerous.
eg if they screw up somewhere and need money, they can technically take it from the coinjar money/btc and put everybody in a queing system.
ie Fractional Reserve Bitcoin Exchange System.

This is why I withdraw my coins immediately upon purchase. You would be crazy to hold coins on CoinJar.

[HairyMaclairy]

Ok I have hope. 

One post of many on the coinjar public discussion board has been answered. 

[HairyMaclairy]

This is why I withdraw my coins immediately upon purchase. You would be crazy to hold coins on CoinJar.

Doesn't help if you can't withdraw when you purchase.

[PirateHatForTea]

The 41 Stewart st address is a coworking space called inspire9. I have been there before, it's a good space with lots of interesting startups working there.

Coinjar often actually answer the phone and you get to talk to a real human - at least previously their support line would divert to one of the exec's mobile phone. Try giving them a call. I don't have btc on Coinjar but I did just send 4 figure aud there to be ready to buy if price drops more, so I am concerned that withdrawals work too.

I don't think Coinjar should call their wallet a wallet if it is actually their wallet that stores the coins, and not a blockchain.info-style zero-knowledge webwallet.

[Inspire]

One post of many on the coinjar public discussion board has been answered. 

Any news on the status of your withdrawal?

[HairyMaclairy]

One post of many on the coinjar public discussion board has been answered.  

Any news on the status of your withdrawal?

I have now gotten a cut and paste from their Feb 14 blog announcement that all issues should be resolved by 15 Feb. Given that today is 17 Feb it's not ideal but at least someone has started responding.

No coins yet.

I tried calling earlier but no one was picking up. Given that it's noon there I will give them a few hours and then try again.

[HairyMaclairy]

No coins yet.

No blog update.

No one picking up the phone.

Cut and paste responses to tickets.  No actual information.

Their system is still running taking deposits.  

[psylence]

Yep same thing happened to me tried to send 1 coin failed then on Friday they sent it back to my coinjar wallet only for me to try to send again and fail for second time. FYI they have a support chat room where usually at least 1 of their support staff are during business hours

http://www.hipchat.com/gHKEqlVB0

[HairyMaclairy]

Nice one. 

Spoke with Anne Wu who assured me they are working on a fix.

I asked for daily blog updates until resolved.

[Inspire]

Maybe America is on a National Holiday - so their banking system isnt operating so they cant do trades [buy btc]?
Monday   Feb 17   Presidents' Day (Washington's Birthday)   National holiday http://www.timeanddate.com/holidays/us/

I dont know why Companies are so secretive - just spit out the real reason and give their Users peace of mind.

[d0zer]

Can anyone help me on this serious situation unlike the support staff. I actually had .409 TAKEN from my coinjar account by who i dont know, just as they restored coins the peoples wallet last week i was one of them... Received my coins back on friday on saturday 5:17am there were taken out by a own known address!!!!
IS coinjar even SAFE? I received a replie that hardly calmed my nerves stating that there 'DEV team will look into anything suss i think about it' Then states i would have to make a report of theft to the police? WTF? Can anyone out there help me with this so i can give a few more details about it?

[Inspire]

I actually had .409 TAKEN from my coinjar account...

Is your balance in BTC still 0.409 in coinjar? It looks like coinjar use a sharewallet type system - so you can put btc into your account using their wallet and its technically theirs, but your balance should still show 0.409.

If its no 0 balance, did your machine do a withdrawal? Did you have 2 factor authentication on?

You sent a support ticket to coinjar yet?

[d0zer]

Yeah ive sent the ticket Anne replied saying the DEV team will look into it. My account is 0 my password was changed by the way which is i guess a clear sign my account was compromised... somehow? I do keep  to date nod32 and spybot, firefox. My lappy was off at the time, 2 factor login auth into coinjar? No

53457cede59ad6caedacd37f8b592d729e11615a641a991e3d0f0fed45528313

[Sydboy]

If any one wants to sell 1 - 1.5 Bitcoins I am looking to buy. From Sydney and can pay cash in person or bank xfer.

[d0zer]

If any one wants to sell 1 - 1.5 Bitcoins I am looking to buy. From Sydney and can pay cash in person or bank xfer.

Cheers yeah while iam at it 15oTaXtWezWsrzH9MdYkA3uGD3y2kgWKef is welcome for ne coin, no worries huh? I fkn wish, all the btc market is based around is greed even down to the smaller amounts and put someone that actually works for his money straight out of pocket, does that btxid show anything weird about the addresses and how the moved the coin on?

[Inspire]

...my password was changed by the way which is i guess a clear sign my account was compromised... somehow? I do keep  to date nod32 and spybot, firefox. My lappy was off at the time, 2 factor login auth into coinjar? No

Yes I think the Support Staff needs to check your login and check cross check the IP and time and trace it for you.
All online wallets - you should have 2 factor authentication active (so you need a new code from your mobile phone to send btc).
I think coinjar has 2 factor authentication and sms - so you can activate both if you so wish. So that means if you want to transfer btc, you need to have your lock enabled (10 points each means 20 points to send funds out).

They can track the BTC movement to see if it was internal or if it was a withdrawal.

Just hope its a coinjar internal transfer - and they can credit you back.
Change of password is a bad sign too - they should be able to trace their logs to see when it was changed, at what IP and time.

The problem with Windwos computer, it can be affected without you realising it...thats the problem.
Also, anybody else have access to your laptop? Does it need pw to access it?

[Inspire]

If any one wants to sell 1 - 1.5 Bitcoins I am looking to buy. From Sydney and can pay cash in person or bank xfer.

localbitcoins.com is a good place to buy bitcoins. Find somebody that is good 100% reputation and it should be good.
I wouldnt sell my btc at the market rate. Its too cheap.

[d0zer]

Nobody at all has access, yes pw protected too...

[Inspire]

53457cede59ad6caedacd37f8b592d729e11615a641a991e3d0f0fed45528313

This is what I think has happened:
If you had 0.409618 BTC.

You send it from your wallet 1En4edfmbtbstMXcwgdtR4AxJBgXQDonCY (0.488854 btc balance).
You sent 0.409618 BTC to 16VQ8J5CjP7rMjhrHUMy6eSUEiYQVXnX9k [was this your coinjar wallet?]

That wallet had 97 transaction. Total received 38 btc and with final balance 0.015 btc. It looks like a coinjar wallet to me.

If it was a thief, they would have sent all your 0.409618 BTC to their wallet in 1 transaction.
Instead, your wallet sent your btc out many times and incoming was many times too.

So it looks to me that coinjar is actually using your btc for their purpose ... so your btc balance in coinjar should be the same as before (0.409618).

Go to your coinjar wallet - Click on Managed Wallet on top menu and go to Home and see your last transaction - if it was sent and Processed in their system.

[d0zer]

Thanks for the help mate, that was my idea but im no pro so im no going to throw shit out there, but that account does have something like 30grand in it so it did make me think it was one of theres, plus it is mixed aswell with other coin... How would I find out if it was from there system? Thanks for you input its helping make sence of whats happened..

sorry the nX9k address isnt my wallet address mines the one i put a couple of posts back, but when you send your coin from coinjar it always comes from different addresses im pretty sure..

[Inspire]

Do this:
Go to your coinjar wallet - Click on Managed Wallet on top menu and go to Home and see your last transaction - if it was sent and Processed in their system.
- You should see your last transaction and your final balance.

[d0zer]

It just has at the top the .4 sent to the x9k address and at the top my final balance says zero.

[Inspire]

Yeh thats not good news. Let us know what Support finds out.

[HairyMaclairy]

So I sent 1.3 btc total on Friday and still not on the blockchain and still not back in my coinjar account.

They have closed all my tickets without addressing the lost coins.  Opening new tickets.

[HairyMaclairy]

1.2 btc credited back to my account and now hit the blockchain. 

So just chasing 0.1 btc at this point.

Much happier.   

[Inspire]

Nice. Did they reply to your latest ticket? I think its bad service with the closing of your old tickets without replies. They should be more professional than that.

[Inspire]

Is it just me, or did coinjar increased their prices on the btc?
Their BTC/USD Spot price is way high. Like 6% higher.

Looks like they lost some money and trying to win some back with higher fees by using fake spot data.

[HairyMaclairy]

They replied to all of my tickets but did not resolve the underlying issue (which to their credit has now been resolved).   To be fair to them they are clearly struggling with a spike in volume triggered by the current price slump.  

I do wonder whether it is as simple as they ran out of fiat on BTC E or  Bitstamp.  If so it's perfectly understandable and I would wish they could just be straightforward about it.

Also only having support during Australian business hours is a significant decision.  I used them as one side of an arbitrage trade at 4pm Friday and didn't get the coins back until Tuesday. Won't do that again.

Yes agree their spot price is way up today.  Normally it's about 3% more than stamp today it is like 8% more (without taking into account 2% commission).   It's a convenience factor though - I am not going to begrudge them a higher commission if they have decided to hire more support staff until their systems become more robust.

[d0zer]

FFS this is the convo regarding the coin, fucking bs imo... and some1 is trying to change my email?? i changed my pw the other day wtf is going on? Ive lost 310$ i know its not alot compared to others but its simply not fucking fair , i work hard for my money and this is what happens abosolute bs...



This is what I think has happened:
It was sent from your wallet 1En4edfmbtbstMXcwgdtR4AxJBgXQDonCY (0.488854 btc balance).
Then 0.409618 BTC was sent to 16VQ8J5CjP7rMjhrHUMy6eSUEiYQVXnX9k

That wallet had 97 transaction. Total received 38 btc and with final balance 0.015 btc. It looks like a coinjar wallet to me.

If it was a thief, they would have sent all of my 0.409618 BTC to their wallet in 1 transaction.
Instead, my wallet sent the btc many times and incoming was many times too.

So it looks to me that coinjar is actually using my btc for your purpose ... so my btc balance in coinjar should be the same as before (0.409618).

EDITSPLITREMOVE
SUPPORT STAFF10 Posted by Ryan Zhou on Feb 18, 2014 @ 02:24 PM

Ryan Zhou's Avatar
We can confirm that the receiving address 16VQ8J5CjP7rMjhrHUMy6eSUEiYQVXnX9k is not linked to CoinJar in any way. Therefore we are unable to trace any transaction as the Bitcoin has left our system.

Our server is secure but your account may be accessed by a third party. We strongly recommend all users to set a secure password and enable at least one MFA device.

SUPPORT STAFF11 Posted by Ryan Zhou on Feb 18, 2014 @ 02:25 PM

Ryan Zhou's Avatar
Also we have received a request to change your account email to kem8050@yahoo.com but the request is not confirmed. Are you aware of this email?

[PirateHatForTea]

Sounds like you got hacked. Did you have 2 factor authentication turned on? Never use any exchange without it.

[d0zer]

Is there anything i can do about this?? Im devo'd about this i cant imagine people that have lost 10btcs plus. Completely fucked my plans and my money is gone... Is there any steps i can take to get anything back? No i didnt  have 2 factor on.. now i do thiough...

[HairyMaclairy]

Unfortunately it's bitcoin.  Once it's gone it's gone.

You probably have a key logger.  Suggest you completely wipe your system and start again from scratch. Use Linux. 

[Inspire]

Sad to hear about your account d0zer. All things related to bitcoin - install Google Authenticator App (free) to your mobile. Then if the site you are using do not have this, do not use them. 2 Factor authentication protects you from people using software to see what keys you press on the keyboard, and where you go - so if you had this activated, it meant that they needed your mobile phone to log/send your btc.

Also, when you set up your 2 factor authenticator - they will link the key to your app - do not store that on your computer. Take a photo of it and keep it safe.

Windows computers - its not secured. They have lots of security issues, and even if you have the best programs protecting you - you can still be attacked without you knowing.

If you have time, read more into bitcoin and there are many ways to make money - so hopefully you can make your money back plus more.

[d0zer]

Ive reformated , i=This has put me in such a fkn bs situation coinjar isnt safe or maybe my pc wasnt? iI alwas ransybot n nod32 but as you said even the best programs will let things slip through the cracks so...
I dont know Coinjars policy on theift of coins or anything they have yet to come up with another annoying replie that doesnt help.
Myself ive never made any money of coins really ive lost money on bs rate changes by the time money transfers i work hard for that money and was foing to have to fkn mad weekend with a hottie and its comepletely fkt me, its not a poor me story people have lost thosands, but then people have made hundreds of thousands .


15oTaXtWezWsrzH9MdYkA3uGD3y2kgWKef If anyuone has any thing i dont expect shit really, i fucking hate theives honestly , 2 factors is on def now but Coinjar has to have some poilcy to help users in this situation.

[PirateHatForTea]

Sadly there's nothing you can do. Just be glad it wasn't more. I lost 40 coins to Labcoin scam last year.

[d0zer]

40 coins! thats heavy mate, its obviously just done my head in something major i hope Coinjar has some tiype of resolution for thee situations... whiich they probably dont. If i lost it in a market or another site fair ebough but getting fleeced straight from my coinjar account is bs . and i still dont get how the transactions work it looks planned out i duno .,.. is anyone able to shed some light on that, it doesnt make sence to me where the money went too. 12 hors after my coins where put back in...ahhhh welll f#$#$k

[d0zer]

Can someone inbox me for a way to get btc please? this is bs completely broke! fk me!grrr

[Inspire]

You should enable SMS authentication and Google Authentication. You need 20 points to be able to send coins out that way - so they need access to your sms AND your google authenticator app. Coinjars SMS is an added free service. IF you put 2 things on, thats very secure - and then its coinjar's fault as they cannot blame you.

They should be able to give you an IP log of who accessed your account - send that as a ticket. If they dont - you can do a police report and sue them for negligent perhaps as they failed to give you supporting information in regard to your theft. They Police can have that power to send them a request for information if coinjar do not give it over to you.

In terms of making btc - just offer your service like how you do with Dollars. Give people value, and they will give you money back.

Read Tim Ferris's blog - that guy is awsome at making passive income.
http://www.fourhourworkweek.com/blog/

I know this sounds harsh - but let it teach you a good lesson on how to keep your money safe. The power is on your side now...think of it as a learning curve and focus that energy of yours into making money.

I've lost a lot of money on many things in the past.

[d0zer]

Fell asleep lol.. Thanks mate i'll give that blog a read when my minds working, ill see what coinfknjar says tomorrow. So in the eyes of people here does it look like i was hacked? Or has coinjar used my coin? Im no expert, but im thinking more that my account was comprimised, fkn greed i swear if everyone helped each other out in this btc scene things like this wouldnt happen, as a community we should stick together!
...Ive activated a mfa device so yeah good luck in the future to any scum bags

[CoinClippers]

It's not CoinJar's fault or responsibility if you got yourself trojanned and were too lazy to enable 2FA. Buy a cheap ass android phone for GA and use SMS on your main phone. Don't have both on the same phone as it defeats the purpose, if someone steals your phone, they can pass both 2FA requirements.

[d0zer]

Ive just got sms now, thats safe enough for me. The person responsible is some random, my phone is safe enough if it gets stolen for that purpose then so be it...  The thing is none of my software picked up any trojan or loggers... spybot / nod32 Still waiting for coinjars reply today. I think there actually looking into it properly for once ( I hope) I honestly think its a coinjar user or someone inside tbh... I kicked up a big fuss about my coin not going thru.. when it gets put back in .. gets taken out not long after..