[ANN] OpenRigs.com - Aluminium Frames for Mining Rigs

[micax1]

these guys are the real deal. Ordered 5 of their rigs for my garage got it about 11 days after i paid. Im waiting for mid march to cashout with coinbase my bitcoin miners then going to buy more cards and their rigs.
Keep it up openrigs.

can I ask you where are you and what mail service did you choose? for me just production took more than a month.

[1713467029]

1713467029

[1713467029]

1713467029

[micax1]

Hi. Can you reverse package and refund me? I don`t need it anymore.
all reasonable time has passed.

You can PM me your order number and I can file a claim with our insurance, but if you chose surface mail they may insist on waiting until the 3 month maximum transit period has elapsed.

hmm. why not just reverse it? I was not talking about insurance claim...

[fluffypony]

hmm. why not just reverse it? I was not talking about insurance claim...

Heya - because it has shipped to you using the shipping method you selected and well within our stated timelines. The only time we can refund you is if that parcel goes missing, otherwise it doesn't make sense to dish out refunds when you're going to receive the order you received within the time period you agreed to during checkout? Hope that makes sense:)

Here's what you ordered:


And here's your order history:


If it will help I can break down those timelines against the timelines you agreed to during checkout to confirm that we were within our published timelines on your order?

[joshvette001]

Fluffy I have not heard back from you in four days privately after my last pm expressing my gratitude for what byou did but still looking for information your suppose to be getting on what ship the package is on. We are going on 39+ days since bag out 42 days would be 6 weeks. I understand your busy but I expect timely responses And updates.

Order 722 good old black friday .
Thank you

[fluffypony]

Fluffy I have not heard back from you in four days privately after my last pm expressing my gratitude for what byou did but still looking for information your suppose to be getting on what ship the package is on. We are going on 39+ days since bag out 42 days would be 6 weeks. I understand your busy but I expect timely responses And updates.

Order 722 good old black friday .
Thank you

Absolutely - you and wobbzz are in the same boat, and I'm waiting on additional feedback (ETAs specifically). Once I've received that I'll be in a better position to suggest some resolution, so I will definitely keep you guys in the loop at things progress on this side:)

[micax1]

If it will help I can break down those timelines against the timelines you agreed to during checkout to confirm that we were within our published timelines on your order?

sure let me know time-frames for fabrication/shipping-delivery at the time I submitted order.

[micax1]

The only time we can refund you is if that parcel goes missing, otherwise it doesn't make sense to dish out refunds when you're going to receive the order you received within the time period you agreed to during checkout? Hope that makes sense:)

Why you could not make a shipping reverse?

[fluffypony]

Why you could not make a shipping reverse?

Because it's physically not possible for us to recall surface mail parcels once they've left the country.

sure let me know time-frames for fabrication/shipping-delivery at the time I submitted order.

Our timelines haven't changed, the only thing we've done is added a flowchart for people that don't like to read, and we've adjusted the surface mail transit time because of recommendations made in the previous thread (which is neither here nor there, as even the previous timeline indicated that it could take longer than indicated for surface mail parcels). You can see our timelines on our delivery and returns policy here: https://openrigs.com/information/information&information_id=6

Here's a breakdown of your order and our expected timelines (for the shipping method you selected during checkout)

Order Status	Date	Actual Timeline	Published Timeline	Optimistic Timeline	Pessimistic Timeline
The order status update	Date the status changed	Number of business days that passed for this status	What we publish as the expected typical timeline	The best we've recorded for this status	The worst we've recorded for this status
Payment received	2013/11/29	0 business day	"the next business day"	0 business days	3 business days (during the holiday period)
Processing and pre-fabrication	2013/11/29	4 business days	"a few business days"	1 business day	5 business days (during the holiday period)
Fabrication	2013/12/05	8 business days	"typically around 8 business days"	4 business days	15 business days (during the holiday period)
Handed to customs for pre-clearance	2013/12/19	9 business days	"a number of business days"	2 business days	23 business days (backlog from illegal strike action)
Shipped to customer	2014/01/06	7.7 weeks currently, undelivered	"6-10+ weeks"	5 weeks (EU), 7 weeks (US)	3 months (per the post office FAQ), after which we can successfully claim it as a lost parcel from insurance

[Rakessh]

I must agree the ground shipping is extraordinarily slow.

If the max shipping time allowed for it is 3 months, I think the shipping option should have a big fat warning in red letters, that
the option may take up to 3 months to deliver after production. I would've certainly gone with EMS if I knew the shipping
time difference was more than 2 weeks...

Other than that, I think my rigs are arriving soon(tm) and I'm really looking forward to setting up my rigs right.

[fluffypony]

I must agree the ground shipping is extraordinarily slow.

If the max shipping time allowed for it is 3 months, I think the shipping option should have a big fat warning in red letters, that
the option may take up to 3 months to deliver after production. I would've certainly gone with EMS if I knew the shipping
time difference was more than 2 weeks...

Definitely - what we've done since is have EMS as our recommended shipping method (in big, bold letters) and put the shipping time frames on the shipping method selection box during checkout, so it's easier to see. We're also trying to get better rates to certain regions so that we can drop surface mail as a shipping option altogether.

[micax1]

Because it's physically not possible for us to recall surface mail parcels once they've left the country.

Hmm. It is possible in other countries. even Russia.

[Rakessh]

I must agree the ground shipping is extraordinarily slow.

If the max shipping time allowed for it is 3 months, I think the shipping option should have a big fat warning in red letters, that
the option may take up to 3 months to deliver after production. I would've certainly gone with EMS if I knew the shipping
time difference was more than 2 weeks...

Definitely - what we've done since is have EMS as our recommended shipping method (in big, bold letters) and put the shipping time frames on the shipping method selection box during checkout, so it's easier to see. We're also trying to get better rates to certain regions so that we can drop surface mail as a shipping option altogether.

Sweet, keep up the good work

[fluffypony]

Because it's physically not possible for us to recall surface mail parcels once they've left the country.

Hmm. It is possible in other countries. even Russia.

We have asked the post office before - they said that once it has left the country, any return to sender action will cost at least what was paid to send it. If the destination country is a place like the US that stopped their economy service to cut costs, then the return would be by air, which is even more costly. In a situation where we have processed an order against our published timelines, we can only pursue something like that as a zero-sum exercise, which means the cost of the shipping and the return shipping would come out of the refund.

[wobbzz]

You hear that Wobbz? We are both in the same boat lol this ship seems to be sinking quite fast.

I apologize for the strange pun but I guess the South African post office needs a kick to the ass.

Thanks for the help

Yep. I'm trying not to implode about this situation.

Fluffy, Who do you submit insurance claims to? Can you direct us to documentation regarding their policy please?

From a U.S. perspective, the package is tracking as "USPS Priority Mail International".

Per the USPS Priority mail international FAQ, an insurance claim can be filed "no sooner than" 7 days. This means one could be filed right now. I understand what you've been told regarding boat shipping and what you've told us. However, if we can take advantage of this process through USPS, it does not logically make sense to wait.

https://www.usps.com/ship/file-international-claims.htm#

If your claim is filed through SAPO, then I'm a little concerned by their claim policy. http://www.postoffice.co.za/Insuranceact.pdf

It states "The insured must lodge a claim within 45 days after dispatching the insured letter/parcel."

Edit: I understand you have been in discussion with SAPO, but has a formal claim been submitted?

Additionally, what boat was our shipment placed on? This question should be resolved by now. We have more than doubled the original 21 day transit time originally quoted for intercontinental vessel transport.

[Zoella]

It may be USPS Priority International (mine was as well), but as far as USPS is concerned, they have not received the package yet. You can't claim against USPS until it makes land and passes through customs.

(At least that's what I was told a few months back by my local office when asking.)

[fluffypony]

Yep. I'm trying not to implode about this situation.

Fluffy, Who do you submit insurance claims to? Can you direct us to documentation regarding their policy please?

From a U.S. perspective, the package is tracking as "USPS Priority Mail International".

Per the USPS Priority mail international FAQ, an insurance claim can be filed "no sooner than" 7 days. This means one could be filed right now. I understand what you've been told regarding boat shipping and what you've told us. However, if we can take advantage of this process through USPS, it does not logically make sense to wait.

https://www.usps.com/ship/file-international-claims.htm#

If your claim is filed through SAPO, then I'm a little concerned by their claim policy. http://www.postoffice.co.za/Insuranceact.pdf

It states "The insured must lodge a claim within 45 days after dispatching the insured letter/parcel."

Edit: I understand you have been in discussion with SAPO, but has a formal claim been submitted?

Additionally, what boat was our shipment placed on? This question should be resolved by now. We have more than doubled the original 21 day transit time originally quoted for intercontinental vessel transport.

Neither, for three reasons:

1. Cover from the postal service is very limited, often not covering missing parts or damage, and only whole loss
2. They are expensive - at their rates it would be cheaper for us to self-insure, because practically speaking there is such a small number of international shipments that truly go missing
3. We have had issues with customs where we declare "No Commercial Value" but we insure it for several hundred Dollars...customs doesn't understand the disconnect. The customer even tried to explain that if you send a family heirloom to a family member you would insure it, but it wouldn't have a commercial value, and the US customs guy was just like "errrrr".

So our insurance company that does all of our normal insurance as well as our business continuity insurance is just covering it under an adjusted marine insurance policy, which is cheaper than the post office's. There aren't any lower or upper bounds on claims in terms of time, per se, but obviously they won't even consider a surface mail claim if it's within the post office's published timelines. At the very least they would discuss it with the post office who would kick back the 3 month timeline, and they wouldn't budge until then.

I have requested routing info several times from the post office to no avail. The closest I got was estimated routing info for a delivery to Fremont, CA, 94538. Basically, excluding customs processing on either side: there are weekly sailings to Newark, so the parcel may hang around for a week; then to Newark is approximately 25 days; then it sits in Newark for up to a month waiting for the monthly vessel to San Francisco, then it takes approximately 14 days from Newark to San Francisco. Customs is pre-cleared here, but let's add another 2 days on the receiving end for customs and another, say, 3 days for final delivery to Fremont? That means best case scenario assuming no waiting at any port is 6.5 weeks. Worst case scenario with full waiting times at both ports is 11.6 weeks. This is obviously not necessarily your route, but who knows - maybe all surface mail parcels are routed through San Francisco? Seems kinda redundant since Newark is in the US already, but clearly postal routing defies all normal logic.

[fluffypony]

It may be USPS Priority International (mine was as well), but as far as USPS is concerned, they have not received the package yet. You can't claim against USPS until it makes land and passes through customs.

(At least that's what I was told a few months back by my local office when asking.)

Yours was EMS, though - surface mail would be processes as "First Class Mail International" by USPS (I think).

[wobbzz]

It may be USPS Priority International (mine was as well), but as far as USPS is concerned, they have not received the package yet. You can't claim against USPS until it makes land and passes through customs.

(At least that's what I was told a few months back by my local office when asking.)

Yours was EMS, though - surface mail would be processes as "First Class Mail International" by USPS (I think).

Surface mail shows up as priority mail international.

[fluffypony]

It may be USPS Priority International (mine was as well), but as far as USPS is concerned, they have not received the package yet. You can't claim against USPS until it makes land and passes through customs.

(At least that's what I was told a few months back by my local office when asking.)

Yours was EMS, though - surface mail would be processes as "First Class Mail International" by USPS (I think).

Surface mail shows up as priority mail international.

Ah I didn't realise that - that's good, it means it'll be processed faster in-country than First Class International:)

[wobbzz]

Yep. I'm trying not to implode about this situation.

Fluffy, Who do you submit insurance claims to? Can you direct us to documentation regarding their policy please?

From a U.S. perspective, the package is tracking as "USPS Priority Mail International".

Per the USPS Priority mail international FAQ, an insurance claim can be filed "no sooner than" 7 days. This means one could be filed right now. I understand what you've been told regarding boat shipping and what you've told us. However, if we can take advantage of this process through USPS, it does not logically make sense to wait.

https://www.usps.com/ship/file-international-claims.htm#

If your claim is filed through SAPO, then I'm a little concerned by their claim policy. http://www.postoffice.co.za/Insuranceact.pdf

It states "The insured must lodge a claim within 45 days after dispatching the insured letter/parcel."

Edit: I understand you have been in discussion with SAPO, but has a formal claim been submitted?

Additionally, what boat was our shipment placed on? This question should be resolved by now. We have more than doubled the original 21 day transit time originally quoted for intercontinental vessel transport.

Neither, for three reasons:

1. Cover from the postal service is very limited, often not covering missing parts or damage, and only whole loss
2. They are expensive - at their rates it would be cheaper for us to self-insure, because practically speaking there is such a small number of international shipments that truly go missing
3. We have had issues with customs where we declare "No Commercial Value" but we insure it for several hundred Dollars...customs doesn't understand the disconnect. The customer even tried to explain that if you send a family heirloom to a family member you would insure it, but it wouldn't have a commercial value, and the US customs guy was just like "errrrr".

So our insurance company that does all of our normal insurance as well as our business continuity insurance is just covering it under an adjusted marine insurance policy, which is cheaper than the post office's. There aren't any lower or upper bounds on claims in terms of time, per se, but obviously they won't even consider a surface mail claim if it's within the post office's published timelines. At the very least they would discuss it with the post office who would kick back the 3 month timeline, and they wouldn't budge until then.

I have requested routing info several times from the post office to no avail. The closest I got was estimated routing info for a delivery to Fremont, CA, 94538. Basically, excluding customs processing on either side: there are weekly sailings to Newark, so the parcel may hang around for a week; then to Newark is approximately 25 days; then it sits in Newark for up to a month waiting for the monthly vessel to San Francisco, then it takes approximately 14 days from Newark to San Francisco. Customs is pre-cleared here, but let's add another 2 days on the receiving end for customs and another, say, 3 days for final delivery to Fremont? That means best case scenario assuming no waiting at any port is 6.5 weeks. Worst case scenario with full waiting times at both ports is 11.6 weeks. This is obviously not necessarily your route, but who knows - maybe all surface mail parcels are routed through San Francisco? Seems kinda redundant since Newark is in the US already, but clearly postal routing defies all normal logic.

Thanks for the explanation. It would be very silly if the package sat in Newark for that long to get routed to California. I'm much closer to Newark. So in other words: don't expect any traction on insurance claims until early/mid April.