Help with Trezor!

[TUMAS]

Hi All,

Last night I updated my Trezor and now I cant view my Wallets! I enter the seed correctly and can see transactions from Last October however that is it. I can view my coins on blockchain just cant see my wallets on Trezor!

Can someone help me out?!?

[1715439940]

1715439940

[TUMAS]

Anyone encountered something similar recently ?

[Anycoin Direct Support]

Hello TUMAS,

It could be that your TREZOR is not fully synchronised yet after the firmware update. There is no need to worry if you have the recovery seed and you verified that the coins are in that address via a blockexplorer. Give your hardware wallet some time to see if the coins will be displayed eventually. You can always at a later point restore your wallet by using the seed for recovery.

A few more users have experienced problems after running a firmware update, it seems there is was a bug in the boot-loader that comes with the new firmware patch.
This means would mean that any firmware update may result in a wiped device. In that case you will have to restore your wallet via the recovery seed either way.

If you have any further questions, feel free to send us a DM.

With kind regards,
The Anycoin Direct team

[TUMAS]

3 days have passed and I still cant access my old wallets. I can find them on the blockchain and also can view previous transactions with my correct seed. I just cant view my wallets with my funds via trezor

[Anycoin Direct Support]

As we stated in our previous post, there was a bug in the boot-loader of the new firmware patch that may have caused this problem for you. This only applies to the Trezor One.
If you have enabled passphrase encryption, then this could be the reason as to why you were not able to fix it yet.

The following thread on Reddit has a guide that may help you out in regards to the issue you are experiencing.

https://www.reddit.com/r/TREZOR/comments/8u96pv/missing_wallets_after_162_update_and_have/

We hope that this thread will enable you to resolve your issue, so that you are able to use your Trezor to access your wallets again.

[TUMAS]

Thanks for the link, however I NEVER used passphrase on my Trezor. Seed is correct as I can see previous transactions but not my current wallets with my amounts inside.

[Tosyn2]

I suggest you use their support to sort out issue with your trezor wallet, i think their customer care will give you more insight on why this is happening to you.