The problem here is lack of support ?
thanks for your question.
the BIG problem is 0 support 0 help 0 add-on domains 0 hosting (between 1,5 month ago, i paid for 1 hosting year but not in service !!!) and 0 money-back,
for resume, KALYHOST == GHOST COMPANY (this society keep my money and 0 service in back !!)
For me, as for many other clients since July 2011, we paid and we have no service, and no back support ...
... Mark Karpeles / Kalyhost is a thief so it is important not to pay for an accommodation that will not happen !!
So if anyone here is familiar with Mark Karpeles or Kalyhost,
if you could see that customers like me can be refund or that the support can contact us to set up hosting/domains that was paid, thank you in advance