C-Cex Has Frozen Your BTC! Not to be Trusted

[Sprocket]

I had 0.036 BTC at C-Cex and it was refunded.

So the pattern seems to be that regardless of when the ticket was filed, since I believe I was one of the first to file a ticket and also to post on the troll box about the withdrawal issue (which initially other posters disputed, incorrectly), the money is being returned if you have small amounts.  

If so, that is not a reasonable approach.   Proportionate reimbursement would make more sense, rather than leaving some people 100% on hold and some 100% cleared, why not portion it out.   Or even just return up to a cap amount - say .036 BTC - to everyone and then disburse more later as funds become available.  

Right now, it just leaves the 102 of us with no reimbursement in the dark (ironically).    You end up with 500 happier customers with small amounts of BTC and make the customers with larger balances very frustrated.

Please be patient. Trades are beginning to pick back up, volume is increasing which means we will be able to return more funds and faster. We have also added PremineCoin and RubyCoin and are working to add others so that we can bring in more new trades and increase volume as well.

We can all speculate on what the best course of action would be and there are many different options that could be taken, but we feel that this has been pretty effective to this point and we believe this is the best route to go for the moment.

We are sorry for the inconvenience and feel that we are doing the best we can with a very shitty situation.

We appreciate your understanding and patience.

As I said on the troll box, I can be patient, and I understand you were handed an ugly mess to deal with.    I want to have faith that you will reimburse my BTC in due time, but the fact that BTC is going out and I have not seen a single satoshi shakes my faith in the equitable dealing with the problems.   Frankly, the people who have received their DRK or BTC telling the rest of us to be patient since they are 100% resolved while we are 0% resolved is a much bigger irritant than help.

[00ph8al]

I had 0.036 BTC at C-Cex and it was refunded.

So the pattern seems to be that regardless of when the ticket was filed, since I believe I was one of the first to file a ticket and also to post on the troll box about the withdrawal issue (which initially other posters disputed, incorrectly), the money is being returned if you have small amounts.  

If so, that is not a reasonable approach.   Proportionate reimbursement would make more sense, rather than leaving some people 100% on hold and some 100% cleared, why not portion it out.   Or even just return up to a cap amount - say .036 BTC - to everyone and then disburse more later as funds become available.  

Right now, it just leaves the 102 of us with no reimbursement in the dark (ironically).    You end up with 500 happier customers with small amounts of BTC and make the customers with larger balances very frustrated.

Please be patient. Trades are beginning to pick back up, volume is increasing which means we will be able to return more funds and faster. We have also added PremineCoin and RubyCoin and are working to add others so that we can bring in more new trades and increase volume as well.

We can all speculate on what the best course of action would be and there are many different options that could be taken, but we feel that this has been pretty effective to this point and we believe this is the best route to go for the moment.

We are sorry for the inconvenience and feel that we are doing the best we can with a very shitty situation.

We appreciate your understanding and patience.

As I said on the troll box, I can be patient, and I understand you were handed an ugly mess to deal with.    I want to have faith that you will reimburse my BTC in due time, but the fact that BTC is going out and I have not seen a single satoshi shakes my faith in the equitable dealing with the problems.   Frankly, the people who have received their DRK or BTC telling the rest of us to be patient since they are 100% resolved while we are 0% resolved is a much bigger irritant than help.

We probably wouldn't take the time to respond except to refute the scam allegations.  ;-)

[Hueristic]

[Sprocket]

[/quote]

We probably wouldn't take the time to respond except to refute the scam allegations. 

[/quote]

Fair enough.   Let me clarify, irritating but perhaps well intended.   

[00ph8al]

We probably wouldn't take the time to respond except to refute the scam allegations.  ;-)

Obviously they are legit if they refunded your .00002 btc while anyone with real money is still frozen with no ETA.

I have a good feeling about dis exchange guyz!

Yes, nobody else's money is real but your's kid.  

Acting like a child certainly should get you moved to the top of the list in my book.

Maybe you're just the last one being served because you're being a pain. 

Just saying...

[00ph8al]

00ph8al: "blah blah I support theft"

See.. now you done broke a gasket getting too agitated.

That makes no sense.

[blajde]

I got refunded and compensated. lost one dark in total due to the donation i made for their support and to help their situation.

nuff said?

[00ph8al]

Still no funds released.

Good luck with your btc on this exchange. It'll happen again soon.

What are they telling you?

Why don't you outline your problem here and their responses? 

If you have a legitimate problem that they aren't addressing, other users would probably be interested and likely support you.

[Sparood]

They have been open about what happened so far...

[illodin]

So what's the current situation? What I could gather from the trollbox is that my BTC will be on hold until C-CEX has earned enough to pay up from trading fees. Time to publish the thief's info already?

[Sprocket]

They have been open about what happened so far...

Tribal Bob and Company

I am posting here rather than the troll box since I am wiped out for trading funds so there the only reason I log in on C-Cex is to see if progress has been made working with Lojack to recover the funds or any other breaking news.

I am prepared to wait months if that is what it takes, it took me months to build up my mining stake to have the couple bit coins I built up, and will take me months to rebuild it now.  As it stands, our interests are aligned, we both want c-cex to prosper and make money.   

Can you do me a favor and email me when you are able to return any funds?    I don't know if you are doing that for the others as you free up funds, but it would be appreciated.   

[illodin]

Ok I'm wondering at what point I should sue either the thief or the exchange. Question is, when, and which one, thoughts?

Anyone talked to police about this yet?

[Bitcoin_Gambler]

C-cex has actually handled this pretty well considering the situation they were put in.

I would like some updates from lojack though.

[TribalBob]

They have been open about what happened so far...

Tribal Bob and Company

I am posting here rather than the troll box since I am wiped out for trading funds so there the only reason I log in on C-Cex is to see if progress has been made working with Lojack to recover the funds or any other breaking news.

I am prepared to wait months if that is what it takes, it took me months to build up my mining stake to have the couple bit coins I built up, and will take me months to rebuild it now.  As it stands, our interests are aligned, we both want c-cex to prosper and make money.   

Can you do me a favor and email me when you are able to return any funds?    I don't know if you are doing that for the others as you free up funds, but it would be appreciated.   

Absolutely m8, will make sure to do so.

[TribalBob]

lojack - Very clever of you to let me believe your name was Nathan. If you check your personal messages I believe you will find we have your true identity now.

You have 24 hours to return the coins before legal action is sought.

Also, if the coins are not returned within 24 hours we will release your personal information (as per your permission which was granted earlier in this thread) so that those victims who have been affected may feel free to engage in their own legal pursuits.

[twalrus]

Here's to hoping he's nearby. There are benefits to having most of my family be in law enforcement.

[jettico]

My 0.02162673 BTC were unlocked successfully. I didn't even have to raise a ticket.

What's the sense of spamming here? Raise a ticket and you will be refunded.

[yesiam6]

My 0.02162673 BTC were unlocked successfully. I didn't even have to raise a ticket.

What's the sense of spamming here? Raise a ticket and you will be refunded.

  0.021 btc. the problem is that the support said that the people who open a ticket first will be refunded first but now they are only refunding broke ass dudes

[c-cex]

My 0.02162673 BTC were unlocked successfully. I didn't even have to raise a ticket.

What's the sense of spamming here? Raise a ticket and you will be refunded.

  0.021 btc. the problem is that the support said that the people who open a ticket first will be refunded first but now they are only refunding broke ass dudes

We did not release our refund policy yet. We need time to finish dealing with thief. After that there will be official policy. As promiced before - in any case everybody will be refunded.

[heretolearn]

@c-cexscam .. it is evident why you made your username and account here - to spam against c-cex.com

What I have found is that the support staff has actively engaged and told people transparently about what happened. The incident did shake me up too, but what I find comforting is that in my experience on other exchanges which don't give a shit about your support tickets, this exchange has managed to reassure everytime someone has asked about funds. That to me is refreshing, compared to the MtGoxes and Btc-es of the bitcoin world.