On the 12th of August I made a deposit of 6.25 etherum to Mbit casino.
This was my first deposit and I saw I had received a bonus, which I canceled before I started playing. (See attachment)
That evening, 12th August, I won 6.25 Etherum and wanted to take out a total of 12.5 Etherum. When I attempted to withdraw, I was informed by customer service to submit the necessary documents in order for them to process the withdrawal.
I submitted the requested documents and cancelled my withdraw, to play a little more at their Casino, I stopped playing when my balance reached 25 Etherum.
I do not know if it is relevant, but I only played live blackjack, no slots and no odds playing.
The day after my winnings, I get an email from Mbit casino ( see attachment)
I have never used any bonus from Mbit casino, nor do I have more accounts as they write and I just want to get the money I won honestly. I have gotten my initial deposit back, but not any of my winnings.
I have requested documentation regarding the use of bonuses and multiple accounts without obtaining any proof of this.
All help is very appreciated.
https://imgur.com/GK07nLZhttps://imgur.com/hI95m9ihttps://imgur.com/MrEt6Zphttps://imgur.com/0aYHjiZ
