Bitcoin Forum
December 16, 2017, 02:28:06 AM *
News: Latest stable version of Bitcoin Core: 0.15.1  [Torrent].
 
   Home   Help Search Donate Login Register  
Pages: [1] 2 »  All
  Print  
Author Topic: Post Your Mt.Gox Call Center Convo Here  (Read 2980 times)
Definit
Sr. Member
****
Offline Offline

Activity: 357



View Profile
March 03, 2014, 12:08:36 AM
 #1

Will be nice to have as many of these Mt. Gox Call Center Conversations posted in one place.

Recording of the conversation would be best for your records,
but also for us to learn how they act and answer to certain questions.


1513391286
Hero Member
*
Offline Offline

Posts: 1513391286

View Profile Personal Message (Offline)

Ignore
1513391286
Reply with quote  #2

1513391286
Report to moderator
1513391286
Hero Member
*
Offline Offline

Posts: 1513391286

View Profile Personal Message (Offline)

Ignore
1513391286
Reply with quote  #2

1513391286
Report to moderator
1513391286
Hero Member
*
Offline Offline

Posts: 1513391286

View Profile Personal Message (Offline)

Ignore
1513391286
Reply with quote  #2

1513391286
Report to moderator
It is a common myth that Bitcoin is ruled by a majority of miners. This is not true. Bitcoin miners "vote" on the ordering of transactions, but that's all they do. They can't vote to change the network rules.
Advertised sites are not endorsed by the Bitcoin Forum. They may be unsafe, untrustworthy, or illegal in your jurisdiction. Advertise here.
1513391286
Hero Member
*
Offline Offline

Posts: 1513391286

View Profile Personal Message (Offline)

Ignore
1513391286
Reply with quote  #2

1513391286
Report to moderator
BitCoinNutJob
Legendary
*
Offline Offline

Activity: 1148


View Profile
March 03, 2014, 12:15:14 AM
 #2

+1
joesmoe2012
Hero Member
*****
Offline Offline

Activity: 756


Ching-Chang;Ding-Dong


View Profile WWW
March 03, 2014, 12:24:54 AM
 #3

Is it open yet? Still a few more hours i think.

BitCoinNutJob
Legendary
*
Offline Offline

Activity: 1148


View Profile
March 03, 2014, 12:29:52 AM
 #4


30 minutes till opening
LarryLiu
Jr. Member
*
Offline Offline

Activity: 42


View Profile
March 03, 2014, 01:12:36 AM
 #5

OK, I got the music.

LL
exocytosis
Sr. Member
****
Offline Offline

Activity: 476


View Profile
March 03, 2014, 01:15:35 AM
 #6

I tried calling several times. A couple of times I got through, and was met with muzak. This muzak lasted for so long that I had to hang up, due to monetary concerns. I'm pretty sure this is just another one of Mark's schemes to milk us. He probably gets his share of the money we waste on expensive long-distance phone calls that result in nothing but muzak and maybe some automated program reciting a couple of lines in Japanese or broken English.

DanielVG
Sr. Member
****
Offline Offline

Activity: 266

I want free lunch, i'm gonna go with this guy.


View Profile
March 03, 2014, 01:17:14 AM
 #7


It's not clear what, if any, answers Mt. Gox will be able to provide regarding the lost bitcoins. The company blamed a vulnerability to the Bitcoin system known as "transaction malleability" for the disappearance. There's widespread consensus in speculation from Bitcoin community that the funds were stolen and are gone for good, rather than in some kind of digital purgatory waiting to be reclaimed.  "

I want to add/correct to this that transaction malleability= double spending, and is a minor flaw in the bitcoin protocol that hackers  can exploit and steal bitcoins.  This can only be done on outdated/badly programmed software though.

The widespread consensus in my opinion is that MTGox made mistakes in the past and have been trying to correct ever since, this was a sinking ship since summer 2011.
Jcw188
Hero Member
*****
Offline Offline

Activity: 532

Carpe Diem


View Profile
March 03, 2014, 01:17:47 AM
 #8

What could they possibly be able to say?  If they're going for bankruptcy the answers will just be that you can file a claim in the bankruptcy case...
Fuddlynn
Newbie
*
Offline Offline

Activity: 6


View Profile
March 03, 2014, 01:22:58 AM
 #9

Just tried twice.  The first time it rang a few times and hung up on me.  The 2nd time the call failed and just gave me a strange "faile connection" type tone.  I checked the number very carefully:  011-81-3-4588-3921.

1M77fDEVFSsvWycjnwQgc5Z9HQeigv4z2r
gmaxwell
Staff
Legendary
*
Offline Offline

Activity: 2366



View Profile
March 03, 2014, 01:35:47 AM
 #10

I got five minutes of elevator music and then I bailed out. Didn't want to wait on hold for a half an hour to perhaps get someone who only speaks Japanese— I figure I'll try again once someone reports how it goes, potentially bringing in a translator if required.

Bitcoin will not be compromised
LarryLiu
Jr. Member
*
Offline Offline

Activity: 42


View Profile
March 03, 2014, 01:40:36 AM
 #11

Perhaps we pool together then conference them in.

LL
exocytosis
Sr. Member
****
Offline Offline

Activity: 476


View Profile
March 03, 2014, 01:41:31 AM
 #12

I got five minutes of elevator music and then I bailed out. Didn't want to wait on hold for a half an hour to perhaps get someone who only speaks Japanese— I figure I'll try again once someone reports how it goes, potentially bringing in a translator if required.

Check out Reddit. Someone there got through. Apparently, on the other end, there was only a Japanese woman who didn't speak English, and the caller got no info. He sat through half an hour of muzak first ...

LarryLiu
Jr. Member
*
Offline Offline

Activity: 42


View Profile
March 03, 2014, 01:51:24 AM
 #13

I got five minutes of elevator music and then I bailed out. Didn't want to wait on hold for a half an hour to perhaps get someone who only speaks Japanese— I figure I'll try again once someone reports how it goes, potentially bringing in a translator if required.
Check out Reddit. Someone there got through. Apparently, on the other end, there was only a Japanese woman who didn't speak English, and the caller got no info. He sat through half an hour of muzak first ...

Poor lady probably had no idea of what's due by 10 o'clock. I thought they were going to throw that "we apologize, we're trying to solve..." crap again. How come I always under estimate Mark?

LL
repentance
Hero Member
*****
Offline Offline

Activity: 840


View Profile
March 03, 2014, 02:14:38 AM
 #14

From a redditor who got through.

www.reddit.com/r/Bitcoin/comments/1zea3x/rough_transcript_of_my_call_with_gox/

All I can say is that this is Bitcoin. I don't believe it until I see six confirmations.
Definit
Sr. Member
****
Offline Offline

Activity: 357



View Profile
March 03, 2014, 02:20:50 AM
 #15


Quote
I started by attempting to ask if anyone speaks english (I took it in highschool but didn't retain much).
Operator: I can try
Me: Thanks. First I was wondering if it's possible to get a statement of my account at MtGox.
Operator: What is your name?
(after several minutes of me trying to convey the spelling of my name)
Operator: My supervisor says we cannot current provide any information on this.
Me: What information can you give me?
Operator: We can not provide any information except to tell you that we will update the website with new information soon.
... I know better than to accept "soon" as a timeline from gox
Me: When is soon?
Operator: Within 6 hours.
So apparently new info on the website within 6 hours. Don't bother calling in because they can't tell you anything.

smh... pointless call center is pointless call center

well, I guess that was to be expected...


we shall wait until the update. whats new Mark?
joesmoe2012
Hero Member
*****
Offline Offline

Activity: 756


Ching-Chang;Ding-Dong


View Profile WWW
March 03, 2014, 02:22:54 AM
 #16

Why are they wasting money setting up a call center? Stop leaking money, figure out whats left, and split it up proportionally. Thats the best solution for everyone.

repentance
Hero Member
*****
Offline Offline

Activity: 840


View Profile
March 03, 2014, 02:33:05 AM
 #17

Why are they wasting money setting up a call center? Stop leaking money, figure out whats left, and split it up proportionally. Thats the best solution for everyone.

Setting up separate contact numbers and addresses is standard in crisis management.  Implemented by anyone except MtGox, it would be a positive thing.

As to your suggestion of "figure out whats left, and split it up proportionally. Thats the best solution for everyone", that was never a realistic option.  This was always going to be sorted out by one legal process or another and under rules which are not of MtGox's choosing or the choice of its users.  There's going to be a lot more "leaking money" before this is done.  A hell of a lot of professionals who get paid hundreds of dollars per hour are going to be involved in untangling this - a few minimum wage call centre staff are the least of anyone's worries.

All I can say is that this is Bitcoin. I don't believe it until I see six confirmations.
T.Stuart
Sr. Member
****
Offline Offline

Activity: 476



View Profile
March 03, 2014, 02:54:11 AM
 #18


Quote
I started by attempting to ask if anyone speaks english (I took it in highschool but didn't retain much).
Operator: I can try
Me: Thanks. First I was wondering if it's possible to get a statement of my account at MtGox.
Operator: What is your name?
(after several minutes of me trying to convey the spelling of my name)
Operator: My supervisor says we cannot current provide any information on this.
Me: What information can you give me?
Operator: We can not provide any information except to tell you that we will update the website with new information soon.
... I know better than to accept "soon" as a timeline from gox
Me: When is soon?
Operator: Within 6 hours.
So apparently new info on the website within 6 hours. Don't bother calling in because they can't tell you anything.

smh... pointless call center is pointless call center

well, I guess that was to be expected...


we shall wait until the update. whats new Mark?

 Cheesy

And people here have been planning to ask questions like: "And what about the 90k Bitcoin in wallet xyz then eh lady? What about that then?!!

lol!

                                   
  ███████████████████████████████U
  ███████████████████████████████U
  ███████████████████████████████U
  ███████████████████████████████U
  ████████████▌     ]████████████U
  ████████████▌     ]████████████U
  ████████████▌     ]████████████U
  ██████""""""       """"""██████U
  ██████                   ██████U
  ██████                   ██████U
  ████████████[     ]████████████U
  ████████████▌     ]████████████U
  ████████████▌     ]████████████U
  ████████████▄▄▄▄▄▄▄████████████U
  ╙█████████████████████████████▀ 
    ╙█████████████████████████╜   
      `▀███████████████████▀'     
          ╙█████████████▀`         
              ╙▀███▀╜`             
                                   
 
 






.✫ Forex in crypto for everyone ✫.
 
 






joesmoe2012
Hero Member
*****
Offline Offline

Activity: 756


Ching-Chang;Ding-Dong


View Profile WWW
March 03, 2014, 03:12:42 AM
 #19

Also why are they asking who you are before giving you information? Are certain people being treated differently? People from certain countries? Whats the criteria?

DanielVG
Sr. Member
****
Offline Offline

Activity: 266

I want free lunch, i'm gonna go with this guy.


View Profile
March 03, 2014, 03:17:14 AM
 #20

What's the point opening a call center if that's the kind of replies they're giving?? Huh
Pages: [1] 2 »  All
  Print  
 
Jump to:  

Sponsored by , a Bitcoin-accepting VPN.
Powered by MySQL Powered by PHP Powered by SMF 1.1.19 | SMF © 2006-2009, Simple Machines Valid XHTML 1.0! Valid CSS!