Post Your Mt.Gox Call Center Convo Here

[Definit]

Will be nice to have as many of these Mt. Gox Call Center Conversations posted in one place.

Recording of the conversation would be best for your records,
but also for us to learn how they act and answer to certain questions.

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[BitCoinNutJob]

+1

[joesmoe2012]

Is it open yet? Still a few more hours i think.

[BitCoinNutJob]

30 minutes till opening

[LarryLiu]

OK, I got the music.

[exocytosis]

I tried calling several times. A couple of times I got through, and was met with muzak. This muzak lasted for so long that I had to hang up, due to monetary concerns. I'm pretty sure this is just another one of Mark's schemes to milk us. He probably gets his share of the money we waste on expensive long-distance phone calls that result in nothing but muzak and maybe some automated program reciting a couple of lines in Japanese or broken English.

[DanielVG]

It's not clear what, if any, answers Mt. Gox will be able to provide regarding the lost bitcoins. The company blamed a vulnerability to the Bitcoin system known as "transaction malleability" for the disappearance. There's widespread consensus in speculation from Bitcoin community that the funds were stolen and are gone for good, rather than in some kind of digital purgatory waiting to be reclaimed.  "

I want to add/correct to this that transaction malleability= double spending, and is a minor flaw in the bitcoin protocol that hackers  can exploit and steal bitcoins.  This can only be done on outdated/badly programmed software though.

The widespread consensus in my opinion is that MTGox made mistakes in the past and have been trying to correct ever since, this was a sinking ship since summer 2011.

[Jcw188]

What could they possibly be able to say?  If they're going for bankruptcy the answers will just be that you can file a claim in the bankruptcy case...

[Fuddlynn]

Just tried twice.  The first time it rang a few times and hung up on me.  The 2nd time the call failed and just gave me a strange "faile connection" type tone.  I checked the number very carefully:  011-81-3-4588-3921.

[gmaxwell]

I got five minutes of elevator music and then I bailed out. Didn't want to wait on hold for a half an hour to perhaps get someone who only speaks Japanese— I figure I'll try again once someone reports how it goes, potentially bringing in a translator if required.

[LarryLiu]

Perhaps we pool together then conference them in.

[exocytosis]

I got five minutes of elevator music and then I bailed out. Didn't want to wait on hold for a half an hour to perhaps get someone who only speaks Japanese— I figure I'll try again once someone reports how it goes, potentially bringing in a translator if required.

Check out Reddit. Someone there got through. Apparently, on the other end, there was only a Japanese woman who didn't speak English, and the caller got no info. He sat through half an hour of muzak first ...

[LarryLiu]

I got five minutes of elevator music and then I bailed out. Didn't want to wait on hold for a half an hour to perhaps get someone who only speaks Japanese— I figure I'll try again once someone reports how it goes, potentially bringing in a translator if required.

Check out Reddit. Someone there got through. Apparently, on the other end, there was only a Japanese woman who didn't speak English, and the caller got no info. He sat through half an hour of muzak first ...

Poor lady probably had no idea of what's due by 10 o'clock. I thought they were going to throw that "we apologize, we're trying to solve..." crap again. How come I always under estimate Mark?

[repentance]

From a redditor who got through.

www.reddit.com/r/Bitcoin/comments/1zea3x/rough_transcript_of_my_call_with_gox/

[Definit]

From a redditor who got through.

www.reddit.com/r/Bitcoin/comments/1zea3x/rough_transcript_of_my_call_with_gox/

I started by attempting to ask if anyone speaks english (I took it in highschool but didn't retain much).
Operator: I can try
Me: Thanks. First I was wondering if it's possible to get a statement of my account at MtGox.
Operator: What is your name?
(after several minutes of me trying to convey the spelling of my name)
Operator: My supervisor says we cannot current provide any information on this.
Me: What information can you give me?
Operator: We can not provide any information except to tell you that we will update the website with new information soon.
... I know better than to accept "soon" as a timeline from gox
Me: When is soon?
Operator: Within 6 hours.
So apparently new info on the website within 6 hours. Don't bother calling in because they can't tell you anything.

smh... pointless call center is pointless call center

well, I guess that was to be expected...


we shall wait until the update. whats new Mark?

[joesmoe2012]

Why are they wasting money setting up a call center? Stop leaking money, figure out whats left, and split it up proportionally. Thats the best solution for everyone.

[repentance]

Why are they wasting money setting up a call center? Stop leaking money, figure out whats left, and split it up proportionally. Thats the best solution for everyone.

Setting up separate contact numbers and addresses is standard in crisis management.  Implemented by anyone except MtGox, it would be a positive thing.

As to your suggestion of "figure out whats left, and split it up proportionally. Thats the best solution for everyone", that was never a realistic option.  This was always going to be sorted out by one legal process or another and under rules which are not of MtGox's choosing or the choice of its users.  There's going to be a lot more "leaking money" before this is done.  A hell of a lot of professionals who get paid hundreds of dollars per hour are going to be involved in untangling this - a few minimum wage call centre staff are the least of anyone's worries.

[T.Stuart]

From a redditor who got through.

www.reddit.com/r/Bitcoin/comments/1zea3x/rough_transcript_of_my_call_with_gox/

I started by attempting to ask if anyone speaks english (I took it in highschool but didn't retain much).
Operator: I can try
Me: Thanks. First I was wondering if it's possible to get a statement of my account at MtGox.
Operator: What is your name?
(after several minutes of me trying to convey the spelling of my name)
Operator: My supervisor says we cannot current provide any information on this.
Me: What information can you give me?
Operator: We can not provide any information except to tell you that we will update the website with new information soon.
... I know better than to accept "soon" as a timeline from gox
Me: When is soon?
Operator: Within 6 hours.
So apparently new info on the website within 6 hours. Don't bother calling in because they can't tell you anything.

smh... pointless call center is pointless call center

well, I guess that was to be expected...


we shall wait until the update. whats new Mark?

 

And people here have been planning to ask questions like: "And what about the 90k Bitcoin in wallet xyz then eh lady? What about that then?!!

lol!

[joesmoe2012]

Also why are they asking who you are before giving you information? Are certain people being treated differently? People from certain countries? Whats the criteria?

[DanielVG]

What's the point opening a call center if that's the kind of replies they're giving??