Bitsler does have a telegram support for certain players. As I understand it, it is for the VIP players only.(I could be wrong)
Now back to the issue at hand, I have worked with Bitsler almost 2 years now running their signature campaign. I talk with the owner quite a lot and he is not anywhere near a scammer. You broke the ToS. Specifically you had more than 2 accounts. You are lucky he is offering you back anything. Don't come in here crying because you broke the rules and want to be rewarded for it.
I don't really understand the situation here , I know that bitsler has good repu and yeah the rules are the rules
but still don't get what happened exactly , I mean even if someone had more than 2 accounts what harm will it cause if he isn't referring himself or using the accounts for farming ?
and as I stated I still don't get the situation , but this can also mean that bitsler is freerolling people that have more than 2 accounts
if these guys lose then bitsler takes the profit and if they win bitsler blocks the withdrawal
apologies if I didn't understand the situation clearly but there is lack of info given and I'm just trying to understand why bitsler did that cause just having more than 2 accounts isn't a good reason IMO