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Author Topic: TitanBTC are ignoring my questions about their 2fa coin  (Read 420 times)
Hox
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September 11, 2018, 01:34:43 AM
Merited by polymerbit (1)
 #1

I have one of the two factor 0.1 BTC coins that I purchased from a user on this forum. I don't have the "coin email" or password required to use their online "redeem form".  I contacted TitanBTC via their website and via PM here about how I can redeem the funds on this coin but have not received any response. I know they are still around because they posted in this thread, which is what prompted me to message them here.

I previously had a very high opinion of them, they make beautiful coins, but this experience has changed my mind.

Anyone have a suggestion of where I should to go from here?

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BitcoinNewsMagazine
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September 11, 2018, 01:59:47 AM
 #2

The person you purchased the coin from did not provide you the email and password for the coin?

Hox
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September 11, 2018, 02:11:24 AM
 #3

The person you purchased the coin from did not provide you the email and password for the coin?

No, I bought a bunch of coins from them and didn't realise at the time the requirements to redeem it.

Regardless there should be a way I can prove ownership of the coin and redeem, or at least they should tell me I need to contact the original owner.

Coin.Community - A place for cryptocurrency collectors and artists. Discover on the Coin Wiki. See all my coins for sale: Kialara, Casascius, Finite by Design, Satori coin and more.
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September 11, 2018, 02:59:12 AM
Merited by Hox (1)
 #4

Sorry AFAIK Titan can not bypass their own 2FA security you need to get the registration email and password from the owner who registered the coin and sold it to you. Buying a 2FA Titan requires trust between buyer and seller I would personally prefer to buy a private key Titan. Hope you can get this sorted out.

Hox
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September 11, 2018, 03:07:29 AM
 #5

Sorry AFAIK Titan can not bypass their own 2FA security you need to get the registration email and password from the owner who registered the coin and sold it to you. 

Thanks for the link, I haven't seen that page. You have been infinitely more helpful than their support.

I will try to contact the guy I bought it from.

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January 06, 2019, 05:34:47 PM
 #6

Sorry AFAIK Titan can not bypass their own 2FA security you need to get the registration email and password from the owner who registered the coin and sold it to you. 

Thanks for the link, I haven't seen that page. You have been infinitely more helpful than their support.

I will try to contact the guy I bought it from.

Were you able to contact TitanBTC and was the coin ownership 100% transferred to you?

OneNattyLitecoin
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January 06, 2019, 06:19:45 PM
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I feel your frustration Hox. I lost a 1BTC in a similar circumstance. The coin maker said the only way in which the bltcoin (which I loaded) could be recovered is through the pass phrase given to initial purchaser. That person no longer had that info. My general opinion is that 2FA is cumbersome for the collectible market dynamics.

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January 06, 2019, 08:35:49 PM
 #8

I feel your frustration Hox. I lost a 1BTC in a similar circumstance. The coin maker said the only way in which the bltcoin (which I loaded) could be recovered is through the pass phrase given to initial purchaser. That person no longer had that info. My general opinion is that 2FA is cumbersome for the collectible market dynamics.

Mind telling us which coin?

I bought a coin from Gravitate once upon a time and redeemed it long before his meltdown. The private key wouldn't register. Only after many hours of trawling my mind did I remember he sent me a message via Ebay or whatever telling me the printed private key had a couple of figures reversed.

What seems like a novel security technique at the time can turn into a fund extinguisher years down the line.

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January 06, 2019, 09:20:24 PM
 #9

It was a cryptolator coin. I contacted him and he was prompt and helpful. This was of my own doing, I should have been more mindful prior to loading it 😕

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January 07, 2019, 02:00:24 AM
Last edit: June 24, 2019, 05:19:29 PM by Pichotklasa
 #10

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polymerbit
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January 07, 2019, 03:16:05 AM
Merited by BitcoinNewsMagazine (1)
 #11

It sounds that using 2fa is just bad design in coins, since they change hands...

I should add, I'm sorry to hear what happened! I hope you manage to recover your BTC...

Visit us at www.polymerbit.com/shop

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Hox
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January 07, 2019, 06:02:15 AM
 #12

Sorry AFAIK Titan can not bypass their own 2FA security you need to get the registration email and password from the owner who registered the coin and sold it to you. 

Thanks for the link, I haven't seen that page. You have been infinitely more helpful than their support.

I will try to contact the guy I bought it from.

Were you able to contact TitanBTC and was the coin ownership 100% transferred to you?

Still nothing from TitanBTC.

I am in contact with the original owner but they don't remember the email/password. They have also tried to contact TitanBTC to see if there are any options here, but as far as I know they have not heard anything either.

Coin.Community - A place for cryptocurrency collectors and artists. Discover on the Coin Wiki. See all my coins for sale: Kialara, Casascius, Finite by Design, Satori coin and more.
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January 07, 2019, 08:53:11 AM
 #13

It looks like he is responding now as per this post

https://bitcointalk.org/index.php?topic=5093771.msg49090937#msg49090937

 Hopefully he will respond to you too. Goodluck

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